Chap 7

refers to practices in which employees from all levels of a company participate that the aim for continuous improvement of business processes.

Kaizen

Which of the following training methods focuses on individual as well as team learning?

Group building methods

Which of the following is true of a behavior modeling session?

It involves an introduction, preparation of skill and its development, and planning of the application.

The first step in choosing a method of training is to __

determine the type of learning

True or false: Simulators are completely different from the physical equipment, patients, and conditions that trainees encounter on the job.

false

The first step in developing behavior modeling training programs is to _

identify the tasks that are not being adequately performed due to lack of behavior or skill

Which of the following training methods is used to teach trainees production and process skills as well as management and interpersonal skills?

Stimulation

Identify a type of instructional strategy that requires team members to observe each other's behavior and give and receive performance feedback.

guided team self-correction

In the context of group building training methods, arrange the stages of experiential learning training programs in the correct order of occurrence. (Place the first step at the top.)

1. Acquiring conceptual knowledge and theory 2. Participating in a behavioral sim 3. Analyzing the activity 4. Relating the theory and activity to real-life

Identify an accurate statement about adventure learning

It develops skills related to group effectiveness.

Which of the following statements is true about adventure learning?1

It facilitates interpersonal interactions amoung trainees

Which of the following training methods is one of the oldest and the most used type of informal training?

OTJ training

Successful on-the-job training is based on the principles of _

Social learning theory

In the context of group building training methods, identify the requirements for a successful experiential training program. (Check all that apply.)

The program needs to be associated with a specific business problem. The program should be linked to changes in employee attitudes, behaviors, and other business results.

Identify an accurate statement about role-plays.

They are dependent on the emotional reactions of the other trainees for outcomes.

What do trainee employees do in group building methods? (Check all that apply.)

They get to know their own strengths and weaknesses and those of their colleagues. They share ideas and experiences.

Identify the role of trainers in self-directed learning

They serve as facilitators for learning

What is team training?

a training that is designed to enhance group effectiveness

In the context of group building methods, Six Sigma training involves principles of ____

action learning

An experiential learning method that uses structured activities to develop teamwork and leadership skills in trainees is known as __

adventure learning

In the context of team training, match the components of team performance (in the left column) with their descriptions (in the right column).`

behavior: Team members must accomplish their objectives by performing actions that allow them to communicate, coordinate, adapt, and complete complex tasks. Knowledge: Team members must have memory structures that help them perform effectively in new situations. Team members must have memory structures that help them perform effectively in new situations. Attitudes: Team members must have beliefs about the task and feelings toward each other that allow them to accomplish their objectives. Team members must have beliefs about the task and feelings toward each other that allow them to accomplish their objectives.

refer to experiences in which trainees take on a role such as a manager, client, or disgruntled employee and explore what is involved in the role. (Enter one word in each blank.)

role playS

Behavior modeling teaches key behavior to trainees through__, which occurs when a trainee sees a model receiving reinforcement for using certain behaviors.

vicarious reinforcement

In behavior modeling, _____ prepares trainees to implement the key behaviors on the job.

application planning

True or false: According to former participants, adventure learning facilitates a better understanding of themselves and their interactions with coworkers

True

True or false: Application planning requires trainees to identify and write specific situations in which the learned key behaviors should be used

True

In the context of group building training methods, arrange the steps involved in action learning in the correct order of occurrence. (Place the first step at the top.)

1. Identifying the sponsors of action learning 2. Identifying the problem or issue 3. Identifying and selecting a group who can address 4. Gathering and analyzing data 5. Having a group presentation on

Which of the following training methods requires trainees to make decisions after analyzing the collected information?

business games

The first step in developing behavior modeling training programs is to _____

identify the tasks that are not being adequately performed due to lack of behavior or skill

The typical duration of an apprenticeship program can range from _____ years.

2-6

Which of the following group building training methods requires teams to work on solving an actual problem and holding them responsible for carrying out the plan to solve the problem?

Action learning

According to the 70-20-10 model of learning, which of the following factors tend to increase the likelihood of learning in training? (Check all that apply.)

Active involvement of trainees in the learning process Feedback and reinforcement from others Meaningful and practical content

Match the strategies for defining and organizing the delivery of team training (in the left column) with their descriptions (in the right column).

Cross training: Requires team members to understand and practice each other's skills so that they can replace a member leaving the team Coordination training: Requires team members to share information and decision-making responsibilities to enhance team performance Team leader training: Requires team manager to learn how to resolve conflict within the team or help the team coordinate activities or other team skills Scenario-based training: Requires team members to learn in a realistic context during training Guided team self- correction: Requires team members to focus on continuous learning and knowledge sharing with other team members

Which of the following statements is true of Kaizen?

It is a fundamental principle of total quality management and lean manufacturing.

Identify the true statements about key behaviors that are used in behavior modeling training programs. (Check all that apply.)

They are behaviors that are necessary to complete a task. They are typically performed in a specific order for a task to be completed.