Chapter 01: Assignment: An Overview of Organizational Behavior

Hershey has large manufacturing facilities that turn cocoa beans, sugar, and milk into a wide variety of delicious chocolate products.

Process

Andy and Laura were talking during their break from their jobs at a retail store. ANDY: I just hit my sales target and earned the monthly bonus! LAURA: Way to go! I'm almost there myself. Which organizational behavior concept does their conversation best illustrate? Performance Sabotage Productivity Commitment

Productivity

Match each work outcome with the corresponding organizational behavior concept. What is each behavior an example of? Mary sells 20 cars in a month. Productivity Performance Dysfunctional Behavior Organizational Commitment

Productivity

Scientific Management

Productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.

Relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings

Scientific Method

For each example presented in the following table, identify the business strategy illustrated. Dunkin' Donuts decided to focus on selling donuts rather than a wide variety of baked goods. Growth Customer Intimacy Specialization Cost Leadership

Specialization

Managing politics and power struggles at Goldman Sachs to ensure that customer needs are being ethically met.

Why does leadership matter?

Use a key term to best complete the following sentences: Technical, Interpersonal, Conceptual, Diagnostic When Sonia, a new graduate, begins her career as an engineer, she will most rely on her _______ skills to perform her job responsibilities at Boeing.

technical

The variable predicted to be affected by something else

Dependent variable

Starbucks is primarily following a specialization strategy and focuses on a narrow set of beverage and food products. Automate a many jobs as possible Focus on problem solving and teamwork Increase operational flexibility and employees' customer knowledge Support a customer service culture

Increase operational flexibility and employees' customer knowledge

Scientific management did which of the following?

Increased the monotony of work

Interactionalism

Individuals and situations interact continuously to determine individuals' behavior.

A system

An interrelated set of elements that function as a whole.

Old Navy relies on a cost leadership strategy and needs to keep all of its expenses as low as possible. Automate a many jobs as possible Focus on problem solving and teamwork Increase operational flexibility and employees' customer knowledge Support a customer service culture

Automate a many jobs as possible

For each example presented in the following table, identify the managerial function being illustrated: Identifying a new business area that GE can successfully pursue A. Technical Skills B. Conceptual Skills C. Interpersonal Skills D. Diagnostic Skills

Conceptual

As you sit at your desk on your first day back after a rejuvenating vacation to the Caribbean, you bring your mind back to your work as the head of a beverage bottling plant. You have a lot of work to catch up on, and need to prioritize what is most important to address today. Because the recent loss of a long-term client account has dampened the morale of your employees you decide to spend an hour walking around your unit motivating and thanking your team for their continued contributions to the plant. Which of the following basic management functions did you just engage in? Planning Controlling Organizing Leading

Controlling

The size and strength of the statistical relationship between two variables

Correlation

For each example presented in the following table, identify the business strategy illustrated. Airline JetBlue tries to compete by offering low fares to popular destinations. Growth Customer Intimacy Specialization Cost Leadership

Cost Leadership

A firm decides to specialize in designing new and innovative apps for the iPhone and to outsource their production. Automate a many jobs as possible Focus on problem solving and teamwork Increase operational flexibility and employees' customer knowledge Support a customer service culture

Focus on problem solving and teamwork

For each example presented in the following table, identify the business strategy illustrated. Chipotle Mexican Grill opened about 200 new restaurants in a year to maintain its strong financial performance. Growth Customer Intimacy Specialization Cost Leadership

Growth

Match the following examples to the correct element of the framework of this book. How to create a culture at your new technology startup that promotes innovation, trust, and high performance

How do organizational characteristics influence effectiveness

Situational perspective

In most organizations, situations and outcomes are influenced by other variables.

Sue is a manager at a large chemical plant for Exxon. She pulls up the most recent inventory reports to see if the plant's production targets are likely to be met.

Inputs

For each example presented in the following table, identify the managerial function being illustrated: Motivating a new hire to perform well in the training program at Marriott A. Technical Skills B. Conceptual Skills C. Interpersonal Skills D. Diagnostic Skills

Interpersonal

Relying on an understanding of many of the norms, expectations, and behaviors of others learned from living and working with them

Intuition

Which of the following are ways that organizational behavior impacts individuals' success? Check all that apply. Organizational behavior can help employees advance faster in their careers. Organizational behavior can help people be better employees. Organizational behavior can improve team effectiveness. Organizational behavior decreases employees' motivation. Organizational behavior can help people be better managers

It can help employees advance faster in their careers, help people be better employees, improve team effectiveness, and help people be better managers

For each example presented in the following table, identify the managerial function being illustrated: Bill Owen's team at Lamar Advertising recently lost a big account and team morale has fallen. Bill decides to treat his employees to lunch and give them a pep talk to show his appreciation and to let them know that he believes in the team. A. Planning B. Leading C. Organizing D. Controlling

Leading

A statistical technique used to combine the results of many different research studies done in a variety of organizations and for a variety of jobs

Meta-analysis

Match each work outcome with the corresponding organizational behavior concept. What is each behavior an example of? Tyler plans to quit in a few months. Productivity Performance Dysfunctional Behavior Organizational Commitment

Organization commitment

___________ helps explain and predict how people and groups interpret events, react, and behave in organizations. It also describes the role of organizational systems, structures, and processes in shaping behavior. Organizational behavior Organizational theory Management Business strategy

Organizational behavior

Human Relations Movement

Organizations are cooperative systems and workers' orientations, values, and feelings are important parts of organizational dynamics and performance

For each example presented in the following table, identify the managerial function being illustrated: As Facebook grew, Mark Zuckerberg had to redefine employees' areas of responsibility and increase the number of hierarchical layers in the organization to maximize efficiency and performance during the company's rapid growth. A. Planning B. Leading C. Organizing D. Controlling

Organizing

After offshoring many employees' jobs and reducing pay for those who remain, the surviving employees of Acme go on strike.

Outputs

Match each work outcome with the corresponding organizational behavior concept. What is each behavior an example of? Amy volunteers to help a new coworker learn how to use the company's intranet. Productivity Performance Dysfunctional Behavior Organizational Commitment

Performance

For each example presented in the following table, identify the managerial function being illustrated: Consumer tastes in snack foods have been changing. Yun Zhang, a marketing manager at Frito-Lay, recognizes a new business opportunity in low-salt and low-fat snack foods and decides that the company needs to establish a leadership position in this new market. A. Planning B. Leading C. Organizing D. Controlling

Planning

Jeweler Tiffany & Co. is following a differentiation strategy and wants to charge a high price for high quality jewelry. Automate a many jobs as possible Focus on problem solving and teamwork Increase operational flexibility and employees' customer knowledge Support a customer service culture

Support a customer service culture

For each example presented in the following table, identify the managerial function being illustrated: Checking software code for accuracy at Google A. Technical Skills B. Conceptual Skills C. Interpersonal Skills D. Diagnostic Skills

Technical

A collection of verbal and symbolic assertions that specify how and why variables are related, and the conditions under which they should and should not relate

Theory

______ occurs when a person leaves the organization.

Turnover

Match the following examples to the correct element of the framework of this book. Getting a new research and development team at Pfizer to leverage the diversity of their knowledge and expertise to come up with a new blockbuster drug

Why do groups and teams do what they do?

Match the following examples to the correct element of the framework of this book. Motivating a new customer service employee at Aflac Insurance with a work-from-home day if performance targets are met

Why do individuals do what they do?

Kyongji is slightly more productive than Bernadette but she refuses to work overtime, often expresses negative opinions about the organization, and is often late. Bernadette is often willing to work overtimeand seldom misses work. Kyongji is probably _____ than Bernadette.

a lower performer

Organizational behavior is the study of human behavior in organizational settings, the interface between human behavior and ___________________ and the organization itself. the organization ethics employees responsibilities

the organization

Use a key term to best complete the following sentences: Technical, Interpersonal, Conceptual, Diagnostic When Mark Zuckerberg came up with the idea for Facebook and decided to make a company to pursue the idea, he relied most heavily on his ______ skills.

conceptual

Use a key term to best complete the following sentences: Technical, Interpersonal, Conceptual, Diagnostic When Marissa Mayer became CEO of Yahoo and tried to identify how to turn around the ailing company she relied heavily on her ______ skills.

diagnostic

Match each work outcome with the corresponding organizational behavior concept. What is each behavior an example of? Ryan steals $1,000 from the company. Productivity Performance Dysfunctional Behavior Organizational Commitment

dysfunctional behavior

Because it is an organization's people who are responsible for gaining and keeping any competitive advantage, ______ is critical to business success. effective management technological leadership financial management competitive advantage

effective management

The success of a growth strategy depends on the firm's ability to _______ necessary to sustain its intended growth. lead employees in understanding the goals manage the power and politics create the right reward system find and retain the tight number and types of employees

find and retain the tight number and types of employees

A consultant studying turnover at Apple Computer by reviewing the orientation procedure and initial training for new hires illustrates the _______ aspect of organizational behavior

individual-organization interface

Use a key term to best complete the following sentences: Technical, Interpersonal, Conceptual, Diagnostic When Pedro tries to persuade his teammates to increase their production rate he is most heavily relying on his ______skills.

interpersonal

Pedro assembles 15 iPhones per hour compared to Alisa's 12. Pedro is ______ than Alisa

more productive

if it is true that whenever a manager encounters a particular situation (such as motivating employees to work harder), and a single approach exists (such as raising pay) that will lead to that desired outcome, which perspective on organizational behavior is being supported?

the universal perspective