Chapter 1

Which of the following is an accurate definition of a self-managed team?

A group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities.

The essential managerial task of planning involves ________.

Choosing appropriate goals and courses of action.

Ability to analyze and diagnose a situation and distinguish between cause and effect demonstrates a manager's ________ skills.

Conceptual

The specific set of departmental skills, knowledge, and experiences that allows one organization to outperform its rivals is known as the organization's __________.

Core competency

The Strategy of delivering new, exciting, and unique products to the customers is known as a ___________ strategy.

Differentiation

A measure of how productively resources are used to achieve a goal is known as ________. A. Efficiency B. Effectiveness C. Reliability D. Validity

Efficiency

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

Empowerment

What must one do to perform the essential managerial task of controlling in achieving organizational goals?

Establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.

Which of the following defines efficiency of a manager? A. Choosing appropriate goals and achieving them B. Justifying time needed to produce it given output of goods C. Increasing production through greater investment of resources D. Minimizing the amount of input resources

Minimizing the amount of input resources

Which if the following describes the essential managerial task of leading in achieving organizational goals?

Motivate, coordinates, and energize individuals and groups

Management Includes _________. A. Planning and organizing of resources other than human resources B. Planning, Organizing and leading of resources and controlling them C. Planning and organizing but not leading and controlling D. Leading and controlling but not planning and organizing

Planning, Organizing and leading of resources and controlling them

In what order do managers typically perform the managerial functions?

Planning, Organizing, leading, controlling

Which of the following refers to a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals?

Strategy.

The formal systems of task and reporting relationships that coordinate and motivates organizational members so they work together to achieve organizational goals is called organizational __________.

Structure

Which of the following describes first-line managers?

They are also known as supervisors

Which of the following is true of middle managers

They develop and fine-tune skills and know-how that allow the organization to be efficient and effective

Which of the following is true of top managers?

They have cross-departmental responsibility.

A short and inspiring statement of what an organization intends to become is an organization's _____________.

Vision

Which of the following strategies helps on organization to obtain customers by making decisions that allow it to produce goods or services more cheaply than its competitors?

low-cost strategy