Chapter 1: Quiz questions

Which type of manager would be responsible for supervising and coordinating the activities of operating employees? a. Top manager b. Middle manager c. Lower-level manager d. First-line manager

First- line manager - they supervise and coordinate the activities of operating employees

Which of the following influences patterns of work-related behavior and attitudes toward work? a. Norms b. Organizational configuration c. Quality d. Social responsibility

A. Norms: different work norms affect the nature of supervisory relationships, definition- making styles and processes, and organizational configurations.

Which area of classical management should you study to learn more about managing the total organization? a. Administrative b. Scientific c. Industrial psychology d. Theory X and Theory Y

a. Administrative -Whereas scientific management deals with the jobs of individual employees, administrative management focuses on managing the total organization. Most contemporary management books still use this framework, and practicing managers agree that these functions of planning, organizing, leading, and controlling are critical parts of their jobs.

The need to provide structure and direction to enable a growing group of middle managers to plan, organize, lead, and control calls for which management perspective within the new top management team? a. Administrative b. Behavioral c. Human relations movement d. Quantitative

a. Administrative -viewpoint focuses on organizational needs over the needs of individual employees. It systematizes management practices in order to guide managers within an organization, and identifies the specific managerial functions of planning, organizing, leading, and controlling.

How can managers use knowledge of theory and history in contemporary organizations? a. As the basis for new, personal theories b. As abstract ideas c. As a way to set organizational goals d. To apply rules of scientific management to current issues being faced

a. As the basis for new, personal theories -While practically any organization that uses an assembly like is drawing on scientific management, other organizations use different perspectives, such as behavioral and administrative theories

Which of the following is a potential drawback to the quantitative management perspective? a. There is an overabundance of decision-making tools. b. Assumptions may not be realistic. c. It cannot be used for planning and controlling. d. It does not increase overall understanding of the organizational process.

b. Assumptions may not be realistic. -The quantitative management perspective has made important contributions and has certain limitations. It has provided managers with an abundance of decision-making tools and techniques and has increased understanding of overall organizational processes.

The purchasing department at a printing business begins buying higher quality and more expensive paper. This leads to higher costs and cash flow problems identified by the finance department. Marketing notes that prices must be increased slightly, but that customer satisfaction improves, leading to more sales. According to the systems perspective, this scenario is an illustration of a subsystem with _____. a. independence b. interdependence c. entropy d. synergy

b. interdependence -they are interdependent, a change in one subsystem can affect other subsystems as well.

As a first-line manager, Payal spends a lot of time training her employees and answering questions about work-related problems. Which type of fundamental skill does Payal use to do this? a. Time management b. Diagnostic c. Technical d. Conceptual

c. Technical -Effective managers usually have good time management skills. Time management skills refer to the manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.

What is the relationship between quality and productivity? a. Improving quality tends to increase productivity because making higher-quality products generally results in more waste and rework. b. Improving quality tends to decrease productivity because making higher-quality products generally results in more waste and rework. c. Improving quality tends to decrease productivity because making higher-quality products generally results in less waste and rework. d. Improving quality tends to increase productivity because making higher-quality products generally results in less waste and rework.

d. Improving quality tends to increase productivity because making higher-quality products generally results in less waste and rework.

When considering the basic management functions, decision making is part of which process? a. Organizing b. Controlling c. Leading d. Planning

d. Planning -Decision making, a part of the planning process, involves selecting a course of action from a set of alternatives. Planning and decision making help managers maintain their effectiveness by serving as guides for their future activities.

Lupita's company is slowly recovering from the most recent economic recession. While the recession forced her firm to make tough decisions, it also enabled her to reframe her company. What might Lupita have done during the recession that will make the company stronger in the long run? a. Manage increases in cost by expansion b. Hire more employees at lower wages c. Streamline operating procedures d. Expand operating systems

C. streamline operating procedures - some man use periods of recession as a framework for reducing their costs, streamlining their operating systems and procedures, and fine turning their business strategies

Ramkumar is the head of human resources at a large firm. For the past few years, his firm has had a difficult time hiring and retaining employees. What can Ramkumar do to better attract and retain today's workers? a. Provide new and different incentives. b. Use groups to keep people motivated and interested in work. c. Build large corporate campuses that foster a sense of community. d. Eliminate their presence on social media.

a. Provide new and different incentives. -Today's workers often seek work in smaller, more entrepreneurial firms that allow flexibility and individuality.

Many brick-and-mortar stores are facing challenges from online sales companies. According to systems theory, a primary objective of management at these traditional companies would be to keep pace with these changes in the marketplace in order to avoid _____. b. synergy c. a lack of a universal perspective d. open systems

a. entropy -Entropy is a normal process that leads to system decline. When an organization does not monitor feedback from its environment and make appropriate adjustments, it may fail.