chapter 1 testssss

Serena is the CEO of Rabbit Records, a major record label based in Los Angeles, California. Serena would like to purchase a new recording studio in New York City. Based on what you know about levels of management, what needs to happen? A) Nick, a mid-level manager, should ask Ryan, a first-line manager on his operations team, to scout different locations in New York and provide him with options so he can relay them to Serena. B) Ryan, a first-line manager, should ask Nick, a mid-level manager, to provide him with different cities that Rabbit Records should look into. C) Ryan, a first-line manager, should tell Claudia, the company's CFO, to budget for the new studio. D) Nick, a mid-level manager, should give Serena a list of the different cities that Rabbit Records should look into.

A) Nick, a mid-level manager, should ask Ryan, a first-line manager on his operations

A paper mill located in a small rural town uses complicated, heavy-duty machines to turn logs into toilet paper. When the machines break, there is one local machinist who can make the custom replacement parts that are critical to getting the mill back to full operation. If true, which of these would explain the quality of the machinist's products? A) The mill might put up with poor-quality products. B) The machinist may stop producing parts needed by the mill. C) The mill will offer to pay a higher price than the machinist asks. D) The mill will partner with a machinist in another state to get the parts faster.

A) The mill might put up with poor-quality products.

When your influence as a manager is multiplied far beyond the results that can be achieved by just one person acting alone, you are thought to have A) a multiplier effect. B) synergy. C) social capital. D) a competitive advantage.

A) a multiplier effect.

According to Mintzberg, information handling is the most important part of a manager's job because A) accurate information is vital for making intelligent decisions. B) managers use information to make decisions to solve problems. C) constant communication is the norm. D) managers are responsible for multiple departments, locations, decisions, projects, and people.

A) accurate information is vital for making intelligent decisions.

To develop your career readiness, you could ________ by asking for honest, targeted feedback from people you trust, or you could ________ by attending training seminars. A) build self-awareness; learn from educational activities B) learn from on-the-job activities; experiment C) model others possessing the targeted competencies; build self-awareness D) experiment; seek experience from student groups

A) build self-awareness; learn from educational activities

The Changs, owners of Forever 21, lacked some of the skills exceptional managers need. Based on the Management in Action case, which skill did they lack the most? A) conceptual B) technical C) human D) interactional

A) conceptual

The director of human resources, Sierra, is widely regarded as being sharp in her decision making and as usually meeting her goals. Sierra is an example of a(n) ________ manager. A) effective B) diverse C) detail D) efficient

A) effective

An apartment developer is emphasizing ________ by building a new apartment community with as few raw materials and as little labor as possible. A) efficiency B) synergy C) diversity D) quality

A) efficiency

Management is defined as the pursuit of organizational goals A) efficiently and effectively. B) correctly and with synergy. C) efficiently and in a detailed-oriented manner. D) with passion and effectiveness.

A) efficiently and effectively.

As a manager, you will play many roles. For example, sometimes you will engage ________ roles which entails interacting with people inside and outside their work units. Other times you will engage ________ roles in which you receive and communicate information with other people inside and outside the organization. A) interpersonal; informational B) interpersonal; resource allocator C) informational; liaison D) figurehead; negotiator

A) interpersonal; informational

Managing for competitive advantage, information technology, and diversity represent key A) managerial challenges. B) leader concerns. C) primary policy decisions. D) managerial obstacles.

A) managerial challenges.

Karam is a top manager at a large plumbing supply company. Caroline, the company president, noticed that recent college graduate and first-line managers tend to gravitate toward Karam. They approach Karam for advice, especially on important matters, even though he does not directly supervise most of them. Caroline realizes that Karam isacting as a(n) ________ to junior employees. A) mentor B) client C) entrepreneur D) middle manager

A) mentor

Each month, Nathan attends a meeting of the local chapter of the Society for Human Resource Management (SHRM). Nathan and other human resources professionals volunteer their time to create professional development sessions and networking opportunities that allow them to advance their careers. SHRM is probably a(n) ________ organization. A) mutual-benefit B) for-profit C) nonprofit D) commonweal

A) mutual-benefit

Garrett has excellent soft skills, including his competency in ________, as demonstrated by how he established and continues to maintain professional relationships from throughout his education and career experiences. A) networking B) social intelligence C) emotional intelligence D) teamwork/collaboration

A) networking

Kindred Spirits Stables (KSS) is a therapeutic horse-riding organization that provides emotional, mental, and behavioral therapies to anyone who needs them. KSS charges enough to cover its operational costs, but it does not expect to make money. KSS is probably a A) nonprofit organization. B) mutual-benefit corporation. C) servant organization. D) for-profit company.

A) nonprofit organization.

As the yardmaster for Onion Pacific Railroad, Tamar regularly performed the management process. When Tamar assigned engineers to train routes, he was ________, and when he calculated how many trains arrived on time he was ________. A) organizing; controlling B) delegating; leading C) controlling; planning D) planning; delegating

A) organizing; controlling

Bridget, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accomplish the many tasks she is responsible for. She also works well with other departments to get things done. Which type of managerial skill is Bridget exhibiting? A) technical B) human C) partnership D) culture

B) human

Jayden, a factory manager for a multinational plastics manufacturing company, received an e-mail from the CEO explaining an important change being made by the company. Jayden's factory along with three others would be changing their production lines to begin manufacturing plastic medical containers. As a middle manager, Jayden will be expected to A) oversee the change process and coordinate the department managers in his factory. B) review whether this change seems like the best strategy for the company to follow. C) inform the stockholders about the company's move into medical products. D) be solely focused on ensuring the company's taxes are submitted on time.

A) oversee the change process and coordinate the department managers in his factory.

When the manager of a local auto repair shop sets goals and then develops a blueprint for how to achieve them, she is A) planning. B) leading. C) delegating. D) organizing.

A) planning.

Regina, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Regina is performing the ________ role. A) spokesperson B) disseminator C) liaison D) entrepreneur

A) spokesperson

Heifer International is a charitable organization that focuses on economic development, environmental sustainability, and food security around the world. Heifer International is primarily operated out of a LEED certified building that is renowned for its green construction on revitalized land. This facility serves the organization's business operations and educational mission. Heifer International is managing for A) sustainable development. B) ethical dilemmas. C) diversity. D) career readiness.

A) sustainable development.

Vilma works with a group on projects that are too complicated for one person and frequently necessitates diverse areas of expertise. Vilma's primary role is to ensure the group has everything it needs to achieve its goals. Vilma is probably a A) team leader. B) shift manager. C) middle manager. D) top manager.

A) team leader.

Management students may not immediately become managers, but studying management can help you A) understand how organizational decisions are made. B) better manage money. C) improve your technology skills. D) counsel others on personal and family issues.

A) understand how organizational decisions are made.

To maintain a competitive advantage, the top management of a national furniture store decided to increase employee training, increase incentives for employees, and initiate a progressive discipline approach. These decisions were made by managers playing a ________ role. A) figurehead B) leadership C) disturbance handler D) decisional

B) leadership

employs state-of-the-art computer software and hardware to help people work better together. A) A strategy database B) Collaborative computing C) A knowledge base D) Knowledge management

B) Collaborative computing

Aaron is trying to further develop his soft skills. Based on what you know about career readiness competencies, which of the following actions will help him the most? A) He needs to use modern technology to analyze data sets in order to achieve organizational goals. B) He needs to work with different stakeholders and take in their feedback when making decisions. C) He needs to learn more about different cultures and races so he can improve his understanding of cross-cultural differences. D) He needs to be more flexible and ready to adapt to changing situations—this will require him to work on his patience and adaptability.

B) He needs to work with different stakeholders and take in their feedback when making decisions.

Why is willingness at the center of the process when it comes to managing your career readiness? A) It demonstrates the importance of the competencies. B) It is up to you to shape your shape your future. C) It is up to the future employer to offer you a job. D) It is part of your degree program.

B) It is up to you to shape your shape your future.

Which is better: mindfulness or multitasking? A) Multitasking is better because you can do many things at once. B) Mindfulness is better because you are focusing on one thing until it is completed. C) Mindfulness is better because you can do many things at one time. D) Multitasking is better because you are prioritizing tasks and doing them in order.

B) Mindfulness is better because you are focusing on one thing until it is completed.

According to research, finding meaningfulness in your life will be associated with A) decreased productivity. B) better work and life satisfaction. C) increased hospitalizations. D) a longer life span.

B) better work and life satisfaction.

Olivia works as a county animal-control officer. Her job is to assist all the residents of her county with stray, nuisance, and lost animals, but she is restricted from providing animal- control services in adjoining counties. Olivia probably works for a ________organization. A) servant B) commonweal C) for-profit D) mutual-benefit

B) commonweal

In the Management in Action case, the Changs were presented with big data, including market trends, previous years' sales figures, and inventory projection, but they seemed to make subsequent decisions without regard for the pertinent data. Which career readiness skill do they seem to be lacking? A) understanding the business B) computational thinking C) ownership/accepting responsibility D) information technology application

B) computational thinking

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers. A) people B) conceptual C) leadership D) financial

B) conceptual

Tenshi is the president of a regional bank that primarily serves small rural towns throughout an eight state region in the Midwest. A few years into her tenure, some of her bank's customers began moving their accounts to competitors that provided online services. Tenshi had to determine which online banking services would help retain her customers and which were not worth the investment in technology. In the meantime, Tenshi had to maintain quality and innovation on more traditional cashier and drive-through services. To understand how the bank's overall service offerings fit together, Tenshi utilized her ________ skills. A) perceptive B) conceptual C) people D) soft

B) conceptual

Robert Katz theorized that ________ skills are comprised of analytical thinking and understanding complex organizations, while ________ skills are about building interpersonal relationships and cooperative teamwork. A) technical; conceptual B) conceptual; human C) soft; technical D) innovation; soft

B) conceptual; human

As regional manager of a dollar store chain, Kamile compares weekly sales reports from each store with projected sales goals and then takes corrective action if needed. Which of the four key management functions is Kamile using? A) goal setting B) controlling C) organizing D) leading E) motivating

B) controlling

According to psychologist Mihaly Csikszentmihalyi, the ideal state is a(n) ________ somewhere between boredom and anxiety. A) professional experience B) emotional zone C) mood zone D) psychological status

B) emotional zone

Tyrone manages a small lakefront shop that sells fishing tackle and boating gear. One of Tyrone's employees recently suggested that the shop begin to sell variety bags of 3 or 4 fishing lures. Tyrone implemented this idea and the shop now averages selling five variety bags each day. Tyrone's acceptance and implementation of the employee's idea shows that he embraces the ________ role. A) developer B) entrepreneur C) resource allocator D) liaison

B) entrepreneur

As a university president, Hazine presents diplomas at commencement, announces awards and promotions to faculty, and issues regular statements about the importance of adhering to university policies. These behaviors are part of Hazine playing the ________ role. A) resource allocator B) figurehead C) disseminator D) entrepreneur

B) figurehead

Dillon manages the service desk. This entails making short-term decisions about customer refunds and directing the daily tasks of the service employees. This is the beginning of Dillon's managerial career, so he is probably a(n) A) team leader. B) first-line manager. C) board member. D) middle manager.

B) first-line manager.

After many recent set-backs for the cruise industry, the morale among the Seas the Day cruise ship crew is quite low. In response, Valery, a top manager aboard the ship, reminds the crew about the importance of delivering impeccable service and encourages them to create a fun atmosphere for all the vacationing guests. Valery is engaging in which principal management function? A) controlling B) leading C) planning D) organizing

B) leading

As a veterinarian technician, Alma offers to perform blood tests to hone her diagnostic skills, volunteers to organize the free spay/neuter clinic twice a year, and trains new employees. Alma is developing her career readiness by A) building self-awareness. B) learning on-the-job. C) modeling others who possess her targeted competencies. D) learning from educational activities.

B) learning on-the-job.

What does being a manager offer to an employee? A) few rewards due to the large amount of stress B) many rewards apart from money and status C) being exempt from some current laws D) not having to stretch his or her abilities

B) many rewards apart from money and status

To meet the challenge of managing for diversity, managers should A) avoid hiring women into leadership roles. B) maximize the contributions of all employees. C) expect the proportion of African American customers to decline. D) rely on the government to set affirmative action quotas.

B) maximize the contributions of all employees.

As a store manager, Kanu bargains for fair wholesale prices for the products her company purchases. When handling this responsibility, Kanu is playing the ________ role. A) resource allocator B) negotiator C) leadership D) monitor

B) negotiator

Jorge is an associate for a large retailer. Sometimes Jorge works alone answering customer questions or moving inventory. Other times, he works with other associates to rearrange displays or complete large orders. Jorge is probably a(n) A) lower-level manager. B) nonmanagerial employee. C) director of the board. D) top-level manager.

B) nonmanagerial employee.

At Rita's restaurant 'Ritas + Tacos, employees work together to achieve the company's goals and purposes. Rita's 'Ritas + Tacos is a(n) A) ad hoc team. B) organization. C) visionary. D) user of stretch goals.

B) organization.

At Quality Cuts Butcher Shop, Morgan is deciding which products will be processed on which days, how many workers will be scheduled, and who will be in charge of the work flow. Which of the four key management functions is Morgan using? A) planning B) organizing C) leading D) controlling

B) organizing

Employers find that many college graduates are not career-ready in ________, skills that employers are looking for. A) critical thinking/problem solving, professionalism/work ethic, and teamwork/collaboration B) professionalism/work ethic, leadership, and oral/written communication C) oral/written communication, teamwork/collaboration, and global/intercultural fluency D) leadership, digital technology, and critical thinking

B) professionalism/work ethic, leadership, and oral/written communication

Nina's Nursery, which retails plants and gardening accessories to local customers, focuses on the first law of business. Thus, Nina's Nursery always tries to ________ to retain its competitive advantage. A) establish partnerships with vendors B) take care of the customers C) increase employee satisfaction D) make data-driven purchasing decisions

B) take care of the customers

include leadership and information technology and will be necessary for success no matter your career path; while ________ include social and emotional intelligence and are becoming more important as firms outsource or automate routine tasks. A) Attitudes; core competencies B) Knowledge; attitudes C) Core competencies; soft skills D) Soft skills; other characteristics

C) Core competencies; soft skills

Monisha is the top executive for a large corporation that makes and sells garden and lawn care products. The company boasts six brands that are made in 14 factories and distributed to thousands of retail locations on two continents. Monisha often feels the need to be in multiple places at once and she deals with continuous diversions of her attention. To be successful, Monisha frequently assigns tasks to others and enables the other leaders to make good decisions when she isn't there. Which of Porter and Nohria's findings best explains Monisha's workdays? A) Managers are always working and they are in constant demand. B) Managers spend virtually all of their work time communicating with others. C) Managers have to be purposeful and proactive about managing their time. D) Managers rely more on verbal than on written communication.

C) Managers have to be purposeful and proactive about managing their time.

Tanisha, an experienced logistics manager, was recently assigned to oversee a division that is struggling to meet its goals. In her first week, she reviewed the organizational chart, productivity reports, and operational costs. What might Tanisha do with this information? A) She might move managers into other areas to test their knowledge. B) She might implement all new software and hire additional staff. C) She might reorganize the division and rethink the work flows. D) She might suggest to upper management that the division needs to close.

C) She might reorganize the division and rethink the work flows.

Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager A) is working in a diverse culture. B) has a supportive family. C) is working within a supportive or interesting organizational culture. D) likes his or her job.

C) is working within a supportive or interesting organizational culture.

During the COVID-19 pandemic, a local wine and spirits retailer faced changes in store hours, supply of and demand for its products, sanitizing protocols, and converting to drive- through, curbside, or delivery services only. During this time, the store manager, Owen, shared daily updates with employees by e-mail and on posted announcements. Owen also updated the store's website and social media pages regularly. In this scenario, Owen was playing the ________ role. A) spokesperson B) liaison C) disseminator D) entrepreneur

C) disseminator

Collette manages a coffee shop that is well-known for its signature purple espresso. This morning, she was informed that the purple espresso beans are backordered for at least three weeks. Collette responds by calling others in her network to fix this supply issue and providing another feature product for her customers. Collette is playing the ________ role. A) monitor B) resource allocator C) disturbance handler D) spokesperson

C) disturbance handler

Isamu owns I Pity the Foot, a retail shoe store. Isamu carefully controls costs by ordering in bulk, limiting labor costs, and renting the additional space in his building to another business. Isamu is an example of a(n) ________ manager. A) effective B) detail C) efficient D) macro

C) efficient

Adeline's roofing company won a bid to install roofs on all of the new homes in a 12- acre development. Once underway, Adeline realizes that her employees must work many hours of overtime to meet the project deadlines, but doing so will eliminate the profit she was set to earn. Adeline has considered asking her employees to work extra time without overtime pay, quitting with the work partially done, and paying the overtime out of the company's working capital. In making this decision, Adeline is confronting A) global standards. B) international politics. C) ethical standards. D) global diversity.

C) ethical standards.

Managers under pressure to meet sales, production, or other targets are thought to be managing for ________, while managers who try to understand the increasingly interconnected nature of business around the world are managing for ________. A) meaningfulness; diversity B) sustainable development; information technology C) ethical standards; globalization D) diversity; competitive advantage

C) ethical standards; globalization

Technical skills consist of the A) discipline concerned with creating computer systems. B) ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together. C) job-specific knowledge needed to perform well in a specialized field. D) ability to work well in cooperation with other people to get things done.

C) job-specific knowledge needed to perform well in a specialized field.

Career readiness represents the extent to which you possess the ________ desired by employers. A) skills, attributes, and references B) knowledge, skills, and degree C) knowledge, skills, and attributes D) motivation, skills, and self-awareness

C) knowledge, skills, and attributes

When a cross-town competitor closed suddenly, the number of customers at Janie's Gun Gallery increased dramatically. Janie inspired her team to put in extra effort to meet every customer's needs. Which of the four key management functions was Janie using? A) planning B) organizing C) leading D) controlling

C) leading

Ignacio has excellent hard skills, including his competency in ________, as demonstrated by his expertise in developing, delivering, and analyzing his company's social media impact. A) computational thinking B) information technology application C) new media literacy D) decision making

C) new media literacy

Based on the Management in Action case, which of the following career readiness competencies would have assisted the Changs the most? A) showing commitment B) generalized self-efficacy C) openness to change D) cross-cultural competency

C) openness to change

What are the four principal functions of management? A) scheduling, organizing, leading, and mentoring B) staffing, planning, motivating, and delegating C) planning, organizing, leading, and controlling D) staffing, planning, profiting, and delegating

C) planning, organizing, leading, and controlling

According to management scholars Porter and Nohria, modern managers should expect to A) work long hours with limited interpersonal interactions. B) be responsible for one department or project at a time. C) spend almost all of their time communicating with others. D) supervise employees who are working to meet the managers' demands.

C) spend almost all of their time communicating with others.

Which of the following lists the levels of management from highest to lowest on the managerial pyramid? A) store, regional, director, vice president B) upper, middle, lower C) top, middle, first-line, team leaders D) first-line, advisors, top, executives

C) top, middle, first-line, team leaders

is the discipline concerned with creating computer systems that simulate human reasoning and sensation. A) Human simulation B) Simulation production C) IT simulation D) Artificial intelligence

D) Artificial intelligence

Jamal, a rather shy person, is looking to improve his ability to network, which is an important career readiness competency. Based on what you know about managing career readiness, what does he do next? A) He needs to make significant changes to the way he interacts with others. This includes jumping out of his comfort zone and reaching out to those in his industry. B) He needs to make small changes to the way he interacts with others. This includes slowly moving out of his comfort zone and reaching out to a select few in his industry. C) He needs to identify which career readiness competency he wants to work on. This includes evaluating the different career readiness competencies employers are looking for. D) He needs to identify the changes he needs to make to his current habits in order to develop his networking skills.

D) He needs to identify the changes he needs to make to his current habits in order to develop his networking skills.

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization. A) A strategy database B) Knowledge implementation C) A wisdom system D) Knowledge management

D) Knowledge management

In the Management in Action case it is evident that the Changs did not effectively manage for technological advances. How could they have done this? A) They could have focused on international stores because they were struggling. B) They could have looked into sustainable clothing lines like Zara. C) They could have stopped acting in isolation from the rest of the company. D) They could have better utilized big data.

D) They could have better utilized big data.

An analogy by management theorist Peter Drucker compared the workplace of the future to A) the Great Depression. B) a science fiction movie. C) a reality television show. D) a symphony orchestra.

D) a symphony orchestra.

Apps-a-Plenty is a small organization that develops games to be sold as smartphone applications. Apps-a-Plenty does not maintain an office. Rather, its four employees work from their homes. One lives in Los Angeles, one lives in Philadelphia, one lives in Miami, and one lives in Atlanta. They collaborate via conference calls,video, meetings, and specialized software that allows them to work together in real time. Apps-a-Plenty is an example of A) big data at work. B) e-commerce. C) sustainability in action. D) a virtual organization.

D) a virtual organization.

Patience shows commitment, is self-motivated, accepts responsibility for her actions, and has a proactive learning orientation. Patience is likely career-ready on the ________ competency. A) core B) knowledge C) soft skills D) attitudes

D) attitudes

As police chief in a small town, Luciano is very concerned about measuring the success of his organization. How might Luciano measure success? A) based on whether he saved enough department funds last year B) based on social media comments related to local homelessness C) by increasing the amount of revenue earned from tickets and fines D) by considering the effectiveness of the police in protecting and serving the town

D) by considering the effectiveness of the police in protecting and serving the town

Vandelay Industries employs chemical and manufacturing experts who are among the best in the world at developing and producing products that contain latex. Vandelay Industries is highly efficient and outperforms its competitors which results in a(n) ________ over its competition. A) effectiveness advantage B) synergy C) leadership bonus D) competitive advantage

D) competitive advantage

According to the American Management Association, dealing with excessive and unimportant e-mail and text messages in the workplace can lead to A) decreased employee conflict and stress. B) increased productivity. C) improved morale. D) concentrating on the urgent rather than the important.

D) concentrating on the urgent rather than the important.

Kayo initiates and encourages innovation, fixes unforeseen problems, sets priorities about the use of resources, and works with others to accomplish organizational goals. Together, these responsibilities comprise which type of managerial role? A) disseminator B) interpersonal C) leadership D) decisional

D) decisional

Between the years 2020 and 2060, the non-Hispanic white portion of the U.S. population is expected to A) double. B) increase. C) remain unchanged. D) decrease.

D) decrease.

DeVonte is following the process for managing his career readiness. First, he identified the competencies he wanted to develop, then he considered how content in his textbook relates to his targeted competencies. Next, DeVonte should A) experiment with implementing a few small steps aimed at developing his targeted competencies. B) evaluate the results of his experimental small steps. C) assess his willingness to change his career readiness. D) determine which competencies are easiest to model for others.

D) determine which competencies are easiest to model for others.

If you were working as a vice president of human resources, you would be considered a(n) A) team leader. B) advisory manager. C) board member. D) functional manager.

D) functional manager.

Even though workers in some industries experience economic downsides, it seems inevitable that ________, the increasingly interconnected nature of business around the world, is here to stay. A) sustainability B) innovation C) ethics D) globalization

D) globalization

Dr. B.J. Fogg theorized that changing behaviors into habits begins with which step? A) celebrating each time you perform a tiny change B) attaching the tiny change to an existing habit C) identifying a simple, tiny change you can implement D) identifying something specific you want to accomplish

D) identifying something specific you want to accomplish

To build a competitive advantage in their local real estate market, owners of a real estate brokerage firm have stayed ahead in the area of ________ by adding virtual home tours, instant chats with realtors, and on-the-spot offers. A) quality B) diversity C) efficiency D) innovation

D) innovation

Mintzberg theorized that managers play which three broad types of roles? A) interpersonal, analytical, professional B) professional, leader, informational C) interdependent, monitor, analytical D) interpersonal, informational, decisional

D) interpersonal, informational, decisional

Masato is the billing manager for a large primary care clinic. He has expertise with the accounting software, insurance coverages, and handling client concerns. Because he possesses these technical skills, Masato can be considered a(n) ________ worker. A) cognitive B) focused C) top-rated D) knowledge

D) knowledge

Samara conscientiously strives to achieve both efficiency and effectiveness for her company. She carefully plans, organizes, leads, and controls her company resources, including her employees. Samara is A) developing synergy. B) delegating. C) entrepreneurship. D) managing.

D) managing.

As distribution manager, Hassan is constantly gathering information about shipping rates, improvements in logistics analysis, and competitors' strategies for reducing distribution costs. Hassan is playing the ________ role. A) liaison B) resource allocator C) disseminator D) monitor

D) monitor

Managing for competitive advantage is an important challenge to being an exceptional manager. Some organizations focus on ________ by offering goods and services that are more excellent than those offered by competitors; meanwhile, other organizations may focus on ________ by delivering goods and services faster and cheaper. A) customer responsiveness; quality B) efficiency; innovation C) innovation; diversity D) quality; efficiency

D) quality; efficiency

You are the sales manager for a company that sells many types and sizes of rock and gravel to construction, landscaping, and retail clients. Because the profit margins are razor-thin, you need to ensure that you are getting the very best prices from the quarries. When reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. To enact the controlling management function, what would you do next? A) determine which employee(s) should be responsible for purchasing, and reorder the workflow to better accomplish the work B) give an inspirational speech to motivate the employee to improve her effort on the competitive bid process C) determine the reason for the higher costs, and take action to bring those costs down D) redirect the strategic goals of the business to begin selling power tools

D) redirect the strategic goals of the business to begin selling power tools

Murad dreamed of working in the fashion industry. He landed a fashion internship, but the company did not hire him when he graduated. After interviewing with eight other companies, Murad still did not have a job upon graduation. Murad viewed his job search struggles as an opportunity to move to Paris, the fashion capital of the world. Murad is demonstrating A) self-motivation. B) personal adaptability. C) openness to change. D) resilience.

D) resilience.

According to Robert Katz, which three skills do managers develop through education and experience? A) monitoring, planning, leading B) planning, leading, conceptual C) technical, leading, planning D) technical, conceptual, human

D) technical, conceptual, human

Which one of the following is one way to think about management? A) the art of efficiency and effectiveness B) the science of helping people C) the synergy of accomplishing things D) the art of getting things done through people

D) the art of getting things done through people

As chief people officer (CPO) at a major beverage manufacturer, Clarence regularly contributes to discussions about the direction of the firm and how his division can influence the employees to work toward organizational goals. Clarence is probably a(n) A) first-line manager. B) regional supervisor. C) middle manager. D) top manager.

D) top manager.

Amelia pays a lot of attention to her company's competitors, she watches for long-run opportunities and problems, and she devises strategies for how her company will respond. Amelia is a(n) A) team leader. B) first-line supervisor. C) department manager. D) top-level manager.

D) top-level manager.

As a manager of a high-end jewelry design brand, Reyhan makes strategic long-term decisions about his company's overall direction. In addition, he creates the overall corporate goals, policies, and strategies. In light of these tasks, Reyhan must be a middle manager. ⊚ true ⊚ false

F

Deshi manages a popular beachfront eatery. When Deshi is setting employee schedules, assigning sections and work responsibilities, and ordering extra inventory, he is engaged in the leading function of the management process. ⊚ true ⊚ false

F

In management, being effective means using resources wisely and cost-effectively. ⊚ true ⊚ false

F

As the director of nursing at a local hospital, Marianna has a "high-touch job." Which of these most likely describes her work? A) She provides care directly to patients in the labor and delivery unit. B) She assigns and supervises the nurses in the critical care unit. C) She deals with people throughout the hospital and directly affects nurses, patients, and others in the organization. D) She sets long-term strategy for extending the services offered by the hospital.

She deals with people throughout the hospital and directly affects nurses, patients, and others in the organization

Breyona is a district manager who oversees several store managers in a national children's clothing retail chain. Breyona reports directly to the vice president of marketing, a member of top management. Breyona is a middle manager. ⊚ true ⊚ false

T

Juliana, a regional director for a national chain of dental clinics, is comparing the goals of the clinics in her region with their recent sales. She identifies three clinics that are underperforming, and she schedules meetings with those managers to discuss corrective action. Juliana is engaged in the controlling management function. ⊚ true ⊚ false

T