Chapter 10

What is the first stage of Kurt Lewin's change model?

1) unfreezing

How many stages does Kurt Lewin's change model have?

3

Resistance can be considered to be the interaction of...

4. All of the above

Which one is not a part of the organizational development model?

4. Execution

What can't organizational development be used for?

4. Hiring and firing employees

What is NOT a cause of an employee's resistance to change?

A pay raise

What is an innovation system?

A set of mutually reinforcing structures, processes, and practice that drive an organization's choices

Which of the following is not one of Kurt Lewin's change model stages

A) Fixed

_____ is the introduction of a practice that is new to the organization

A) Innovative change

What is demassification

A) Segmenting customer groups into smaller and more personalized groups

What describes a person inside or outside an organization who can be a catalyst in helping deal with old problems in new ways?

A. Change Agent

When managers are constantly dealing with "putting out fires", they are using which type of change?

A. Reactive

_ is the change in the apperance or funcitonality/performance of a product or a service or the creation of a new one?

A. product innovation

Which is NOT part of Lewin's change model?

Adaptability

______ is a reintroduction of a familiar practice

Adaptive Change

A change ______ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

Agent

Which of the following is NOT a component of an innovation system?

Applied and Structured Leadership

What is the correct order of Lewin's change model?

B (Unfreezing, changing, refreezing)

Which is NOT one of three causes of resistance to change?

B) change in management process

What is the first step in organizational development?

B. Diagnosing

Which of these is NOT one of the Ten Reasons Employees Resist Change

B. Fear of Success

Change is truly all around us, and part of a manager's job is to identify the opportunities for change. Which type of change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities?

B. Proactive Change

which change is planned change, that involves with carefully thought out changes?

B. proactive

Which are types of innovation?

Both A and C

What is the FIRST step in Lewin's change model?

C) Unfreezing

Which of the following is not a step in the Organizational Development Process?

C. Adapting

What is the MOST threatening from of change?

C. Radically Innovative Change

Which of the following is not a step of the OD process? A: Diagnosis B: Evaluation C: Feedback D: Intervention

C: Feedback

Organizational development open parentheses OD ) Is a set of techniques For implementing planned ________ To make people and organizations more effective.

Change

What is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways?

Change Agent

A ___ is a person inside or outside the organization who can be a catalyst in helping deal with old problems in new ways?

Change agent

________ is a person who is inside or outside of the organization who can be a catalyst in helping deal with old problems in new ways.

Change agent

A (blank) is a change in the way a product or service is conceived, manufactured, or distributed

D) Process Innovation

Which is not a matter that Organizational Development can be used to address?

D. Developing new products

Which of the following isn't a threatening type of change?

D. Reactive

What can organizational development NOT be used for?

Developing new products for the organization

What stage of organizational development is a survey or questionnaire used?

Diagnosis

Which of the following is NOT one of the three forms of change?

Extremely Threatening

_ is a technique to determine which forces could facilitate a proposed change and which forces could act against it?

Force-field analysis

Kurt's Lewins change model consist of 3 stages them being unfreezing, Changing and ______

Freezing

What question is answered through Evaluation?

How well has the Intervention worked?

________ is the creation of something new and useful that gets commercialized.

Innovation

A(n) _____ is a set of mutually reinforcing structures, processes, and practices that drive an organization's choices around innovation and its ability to innovate successfully.

Innovation system

______ the introduction of a practice that is new to the organization

Innovative change

(Blank) is the interference in an attempt to correct a problem

Intervention

What is proactive change?

Making carefully thought-out changes in anticipation of possible or expected problems or opportunities

What is not one of the Lewis change Model

Methods

What is one way OD can be used for

OD can be used for improving team performance

Which of the following is NOT associated with resistance to change.

Peer Pressure

Which of the following is NOT a form of change?

Predicted

Two types of change are reactive and __?

Proactive

Two types of change is reactive and ______.

Proactive

Two types of changes are reactive and _________.

Proactive

____, or planned change, involves maming carefully through-out changes in anticipation of possible or expected problems or opportunities.

Proactive change

A change in the appearance or functionality/performance of a product or service or the creation of a new one. This GENERAL definition can be defined by which of the following words?

Product Innovation

Which of the following choices is a type of innovation?

Product Innovation

Which type of change is very difficult to implement and highly threatening to employees?

Radically innovative change

Tony noticed that a fire had started in his oven and immediately poured a bucket of water to put the fire out. What type if reaction is this

Reactive

The two types of change are:

Reactive & Proactive

What can OD be used for?

Revitalizing organizations

Although commitment from all members of an organization is important, if ______ in particular are not committed to achieving the organization's innovation goals, the goals are unlikely to be achieved.

Senior Leaders

What is organizational development?

Set of techniques for implementing planned change to make people and organizations more effective

How 'threatening' is Innovative Change - "This is somewhat new for this company"?

Somewhat Threatening

What description best defines the REFREEZING process?

Support and reinforce the change

Which of the following is generally not considered to be cause of resistance to change?

Top Management's drive for change

Which of the following is the stage where an organization creates the motivation to change?

Unfreezing

Which one of the following is NOT one of the 4 items that need to be consistent with and reinforce the other six components of an innovation system?

Value

What question does the diagnosis stage of organizational development ask?

What is the problem?

This example illustrates what type of supporting forces for innovation: Mars CEO of Grant Reid is a great example of what his role illustrated during the innovation.

a. Commitment from Senior Leaders

What can organizational development be used for?

all of the above

A restaurant that previously delivered using only company vehicles, now uses uber eats and drones to deliver. this is an example of:

b, process innovation

What is a set of mutually reinforcing structures, processes and, practices that drive an organization's choices around innovation and its ability to innovate successfully?

b. Innovation System

Kurt Lewin is credited for his three step model in the development of organizational change. In order, what were the three steps to his model?

b. unfreezing, changing, refreezing

There are three steps to organizational development they include intervention, diagnosis, and.....

c) evaluation

what time of organization change is the most expensive and complicated to develop?

c)radically innovative

Of the outside forces that cause change in an organization which involves customers becoming more demanding?

c. Shareholder, customer, and broader stakeholder concerns

A _____ _____ is a person inside or outside the organization who can be a catalyst in helping deal with old problems in new ways.

change agent

____________ refers to the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community

crowdsourcing

What is the third step of the organizational development

d. evaluation

which is not a reason discussed in the book thatemployees resist change?

d. family loses

What is not a cause of resistance to change?

fear of failure

A technical support call center recently decided to extend its hours of operations to include weekends, requiring employees to work different shifts to accommodate the schedule. This change would be best characterized as ______ change.

innovative

_____, not information, is becoming the new competitive advantage.

knowledge

__ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

process

Whats is a change in apperance or the performance of a product or a service or the creation of a new one

product innovation

What are the two types of change?

reactive and proactive

The two types of change are _____ and _____.

reactive;proactive

_________ is an emotional/behavioral response to real or imagined threats to an established work routine.

resistance to change

There are ____ key methods for improving your openness to change.

two

Which one is not a component of an innovation system?

uncommitted leadership

Kurt Lewin's change model has 3 stages - _______ , changing , and refreezing.

unfreezing