Chapter 10

____ applications in organizations are usually viewed as being focused on either operational or analytical applications. a. Data mining b. Data warehousing c. Data entry d. Market segmentation

Data warehousing

With companies facing global competition, firms are recognizing that their most important asset is: a. inventory b. employees c. cash d. a happy customer

a happy customer

Digital image processing systems are capable of performing all of the following except: a. capture of data b. storage of data c. retrieval of data d. creation of data

creation of data

Assuming that we separate the shipping and billing processes, which of the following data stores provides data to the typical OE/S process but is not updated by the process? a. general ledger master data b. sales order master data c. inventory master data d. customer master data

customer master data

The file most important for ensuring validity of customer order inputs is the: a. customer master data b. accounts receivable master data c. marketing data d. completed picking ticket data

customer master data

In constructing a control matrix for an OE/S process, the principal data input(s) to the information system likely would be: a. customer inquiries and customer order inputs b. customer inquiries and shipping notice inputs c. customer order and shipping notice inputs d. customer order only

customer order and shipping notice inputs

The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers. a. customer relationship management (CRM) systems b. customer self-service (CSS) software c. sales-force automation (SFA) software d. sell-side systems

customer relationship management (CRM) systems

An example of an "exception routine" is a(n): a. back order process b. inventory subroutine c. customer acknowledgement process d. sales order processing process

back order process

Which of the following documents represents a contract between two parties? a. shipping's inventory notification b. packing slip c. customer acknowledgement d. bill of lading

bill of lading

Assuming that we separate the shipping and billing processes, which of the following data stores would you expect to be updated by an OE/S process called execute shipping notice? a. accounts receivable master data b. sales order master data c. inventory master data d. both B and C

both B and C

The OE/S process addresses the decision needs of managers of various sales and marketing functions through the use of: a. vertical information flows b. horizontal information flows c. both vertical and horizontal information flows d. neither vertical nor horizontal information flows

both vertical and horizontal information flows

Which of the following is a horizontal information flow? a. sales order department requests credit approval from credit department b. sales order department acknowledges the order to the customer c. warehousing sends completed picking ticket to shipping d. all of the above are horizontal information flows

all of the above are horizontal information flows

A valid shipping notice input is one that is supported by both: a. an approved sales order and a completed picking ticket b. an approved sales order and an actual shipment of goods c. an approved sales order and a customer acknowledgement d. an approved sales order and customer credit verification

an approved sales order and an actual shipment of goods

Bar code readers: a. are devices that use light reflection to read differences in bar code patterns to identify a labeled item. b. are devices used for pattern recognition of handwritten or printed characters c. are input devices that capture printed images or documents and convert them into electronic digital signals that can be stored on computer media. d. are computer-based systems for capture, storage, retrieval, and presentation of images of objects such as pictures and documents.

are devices that use light reflection to read differences in bar code patterns to identify a labeled item.

When the sales order department acknowledges a customer order, it is an example of a: a. vertical information flow b. horizontal information flow c. both vertical and horizontal information flow d. neither vertical nor horizontal information flow

horizontal information flow

The OE/S process handles the processing and shipment of a customer order while another process actually bills the customer. With such a configuration, you would not expect the OE/S system to interface directly with the ____. a. billing/accounts receivable/cash receipts process b. inventory process c. general ledger process d. human resource process

human resource process

To satisfy customers the focus of new OE/S systems is generally on: a. mass marketing b. segmented marketing strategies c. individual customers d. all of the above

individual customers

In the control matrix of the OE/S process, regarding shipping notice inputs, which of the following control goals is ensured by comparing the shipping notice input to the sales order master data? a. input completeness and input accuracy b. input completeness and input validity c. input validity and input accuracy d. none of the above

input validity and input accuracy

Which of the following data stores is designed primarily to serve the vertical information needs of the organization rather than the horizontal information flows? a. inventory master data b. marketing data c. sales order master data d. customer master data

marketing data

Which of the following data is least likely to be stored in the customer master data? a. customer number b. billing address c. ship-to address d. open invoices

open invoices

The OE/S process is part of the ____ process. a. order-to-cash b. purchase-to-pay c. human resources d. general ledger/financial reporting

order-to-cash

A document that is used when filling a sales order to authorize the movement of goods from a warehouse to shipping is called a: a. shipping order b. packing slip c. picking ticket d. blind authorization

picking ticket

The OE/S process includes the first four steps in the order-to-sales process. The order of these four steps is: a. pre-sales activities, sales order processing, picking and packing, shipping b. pre-sales activities, picking and packing, sales order processing, shipping c. pre-sales activities, picking and packing, shipping, sales order processing d. none of the above

pre-sales activities, sales order processing, picking and packing, shipping

The system that enables users of an ERP system to view source documents from any location is: a. electronic data interchange b. local area network c. digital image processing d. electronic commerce

digital image processing

A specific type of reject stub is called a(n): a. exception routine b. summary report c. corrective routine d. normal routine

exception routine

For a typical OE/S process to check a customer's credit, all of the following data stores likely would be consulted except the: a. general ledger master data b. customer master data c. accounts receivable master data d. sales order master data

general ledger master data

In a logical DFD for the OE/S process, which of the following data stores is least likely to interact with the process validate sales order? a. general ledger master data b. accounts receivable master data c. marketing data d. inventory master data

general ledger master data

At the time that the shipping notice is prepared and disseminated, two data stores within the OE/S process are normally updated. Those two data stores are the: a. customer master data and accounts receivable master data b. accounts receivable master data and sales order master data c. accounts receivable master data and marketing data d. sales order master data and inventory master data

sales order master data and inventory master data

In addition to the warehousing function, the three primary departments that you would expect to be part of a typical OE/S process are: a. sales order, shipping, and credit b. sales order, shipping, and accounts payable c. sales order, credit, and accounts payable d. credit, shipping, and accounts payable

sales order, shipping, and credit

The grouping of customers into categories based on key characteristics is called: a. itemization b. Identification c. segmentation d. sales-force automation

segmentation

The ultimate goal of the OE/S process is: a. to ensure accuracy of order entry and sales events b. to ensure increasing sales volume through the OE/S process c. to create value for the customer d. none of the above

to create value for the customer

Which of the following goals is not an example of an operations process goal of the typical OE/S process? a. to provide timely responses to customer inquiries b. to provide timely acknowledgements of customer orders c. to provide timely updates to general ledger accounts d. to provide timely shipments of goods to customers

to provide timely updates to general ledger accounts

When the sales-related data are captured in the sales order department and then the information flows to the managers housed in the marketing department, it is an example of a: a. vertical information flow b. horizontal information flow c. both vertical and horizontal information flow d. neither vertical nor horizontal information flow

vertical information flow

In a typical OE/S process, validating a sales order likely would involve all of the following processes except: a. checking the customer's credit b. verifying inventory availability c. completing the sales order d. completing the picking ticket

.completing the picking ticket

__ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made with the predominate technology being electronic data interchange (EDI). a. Customer relationship management b. Buy-side c. Sell-side d. E-business

Buy-side

n an entity-relationship (E-R) diagram for the OE/S process, you would expect that the word trigger would appear in the diamond showing the relationship between which of the following pairs of entities? a. CUSTOMER and SALES ORDER b. CUSTOMER and SHIPMENT c. STOCK PICK and SHIPMENT d. SALES INVOICE and SHIPMENT

STOCK PICK and SHIPMENT

____ applications can handle both B2B and B2C business transactions. a. Customer relationship management b. Buy-side c. Sell-side d. E-business

Sell-side

A data flow or event that causes a process to begin is called a: a. Tickler b. Trigger c. Document d. validity check

Trigger

Analytical applications, which include ____, are intended to allow the use of sophisticated statistical and other analytical software to help an organization's members develop insights about customers, processes, and markets. a. data mining b. data entry c. e-commerce modules d. market segmentation models

data mining

The primary function of the OE/S process is to create information flows that support: a. decision making of sales personnel b. the key organizational features of the marketing function c. producing financial statements d. decision needs of those who manage various sales and marketing functions

decision needs of those who manage various sales and marketing functions

In the OE/S process, the document that represents an independent authorization to ship goods to the customer is the: a. bill of lading b. sales order c. customer acknowledgement d. shipping notice

sales order

The control plan preformatted screens is directed primarily toward achieving the information process control goal of ensuring: a. sales order input validity b. sales order input accuracy c. sales order input completeness d. sales order update completeness

sales order input accuracy

The control plan confirm input acceptance helps to achieve the sales order input control goal of: a. sales order input validity b. sales order input accuracy c. sales order input completeness d. shipping notice input accuracy

sales order input completeness