Chapter 10

24. Which of the following questions is typically addressed by a project forecast? a. How much more money will be needed to complete the project? b. Does the quality of output match our goals? c. Are our clients satisfied with the speed and quality of work on this project? d. How comfortable are employees with the software and technology being used on the project?

a. How much more money will be needed to complete the project?

3. Managing communications is part of the _____ process of the project communication management. a. closing b. executing c. planning d. monitoring an

b. executing

9. Using the formula for calculating the number of communication channels, how many channels would two people require? a. 1 b. 2 c. 3 d. 4

a. 1

11. A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members. a. 5 b. 3 c. 2 d. 10

a. 5

5. Research has indicated that in a face-to-face interaction, _____ percent of information is through body language. a. 58 b. 35 c. 7 d. 75

a. 58

22. ____ describe what the project team has accomplished during a certain period. a. Progress reports b. Status reports c. Forecasts d. Lessons-learned reports

a. Progress reports

10. Using the formula for calculating the number of communication channels, how many channels would five people require? a. 9 b. 10 c. 11 d. 14

b. 10

28. Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail? a. Always reply to all the people to whom the initial message was sent. b. If the entire message can fit in the subject line, put it there. c. Minimize the total number of e-mails by including as many subjects as possible in a single e-mail. d. Continue replying to e-mail messages without changing the subject line to maintain continuity

b. If the entire message can fit in the subject line, put it there.

20. _____ address where the project stands in terms of meeting scope, time, and cost goals. a. Technical reports b. Status reports c. Progress reports d. Lessons-learned reports

b. Status reports

21. ____ describe where the project stands at a specific point in time. a. Progress reports b. Status reports c. Forecasts d. Lessons-learned reports

b. Status reports

12. Which of the following is true of a project communications plan? a. The communications plan within an organization does not vary from project to project. b. The communications plan should be part of the overall project management plan. c. The communications plan should never be part of the team contract, but should always be a separate document. d. The communications plan should include project forecasts and other technical information.

b. The communications plan should be part of the overall project management plan.

17. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking. a. phone call b. e-mail c. meeting d. Web Site

b. e-mail

23. ____ predict future project status and progress based on past information and trends. a. Progress reports b. Status reports c. Forecasts d. Project updates

c. Forecasts

15. Which of the following is true of push communication? a. Information is sent only to recipients who request the information. b. This method ensures that the information is understood by recipients. c. Information is sent to recipients without their request. d. This method ensures that the information is received by

c. Information is sent to recipients without their request.

18. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions. a. phone call b. e-mail c. meeting d. Web Site

c. meeting

19. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior. a. voice mail b. e-mail c. meeting d. Web Site

c. meeting

27. The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. a. to b. from c. subject d. cc

c. subject

13. An example of push communication is _____. a. meetings b. video conferencing c. voice mails d. blogs

c. voice mails

16. Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders? a. Wikis b. E-mail c. Web sites d. Meetings

d. Meetings

1. _____ involves determining the information and communications needs of the stakeholders. a. Strategic planning b. Systems management c. Identifying stakeholders d. Planning communications

d. Planning communications

14. An example of pull communication is _____. a. meetings b. video conferencing c. voice mails d. blogs

d. blogs

25. E-mail communication is most suited for: a. assessing commitment to a project. b. building consensus among disputing parties. c. mediating a conflict between multiple parties. d. communicating routine information.

d. communicating routine information.

7. As the number of people involved in a project _____, the complexity of communications _____. a. increases, decreases b. decreases, increases c. increases, stays constant d. increases, increases

d. increases, increases

29. The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. a. final project report b. design document c. audit report d. lessons-learned report

d. lessons-learned report

2. The output of the _____ process is a communications management plan. a. managing communications b. reporting performance c. controlling communications d. planning communications

d. planning communications

26. A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content. a. intranet b. blog c. forum d. wiki

d. wiki

4. As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with? a. Call Phil in for a private meeting to appreciate his work. b. Call a team meeting to praise Phil for his work on the project. c. Announce Phil's accomplishment on the company Web site. d. Have top management and the other teams in the company award Phil.

a. Call Phil in for a private meeting to appreciate his work.

30. _____ are a complete set of organized project records that provide an accurate history of the project. a. Project archives b. Forecasts c. Project plans d. Project notes

a. Project archives

6. Which of the following methods of communication is likely to be most effective for conveying sensitive or important information? a. Short face-to-face meetings b. E-mails c. Telephone conversations d. Reading reports from other team members

a. Short face-to-face meetings

8. The formula to determine the number of communication channels is _____, where n is the number of people involved. a. n (n-1)/2 b. n(n+1)/2 c. n (n+1)/n(n-1) d. n(n-1)/n(n+1)

a. n (n-1)/2