CHAPTER 10 MGMT

Which of the following statements about team development is true?

a. The growth stages are forming, norming, and performing.- CORRECT b. Group cohesion is relatively strong at the informing stage. c. Team performance begins to decline at the de-norming stage. d. None of these statements about team development is true. e. Decline will inevitably occur in every team.

The ____ is purposefully composed of employees from different functional areas of the organization.

a. ad hoc team b. cross-functional team- CORRECT c. semi-autonomous team d. horizontally organized team e. self-managing team

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

a. de-forming b. performing- CORRECT c. de-storming d. de-norming e. reforming

Which of the following size teams usually provides the best performance?

a. 15 to 20 b. more than 20 c. 2 to 3 d. 6 to 9- CORRECT e. All sizes tend to perform equally well.

____ is the extent to which team members are attracted to a team and motivated to remain with it.

a. Accommodation b. Empathy c. Autonomy d. Synergy e. Cohesiveness- CORRECT

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

a. Behavioral conflict b. Development of team norms c. Affective conflict- CORRECT d. Low cohesiveness e. Cognitive conflict

____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.

a. Bureaucratic immunity b. Bureaucratic accommodation c. Administrative reciprocity d. Structural accommodation- CORRECT e. Structural immunity

____ are informally agreed-on standards that regulate team behavior.

a. Codes of ethics b. Operational guides c. Behavioral policies d. Heuristics e. Norms- CORRECT

Which of the following statements regarding cohesiveness is true?

a. Cohesive groups engage in less cooperative behavior. b. Cohesive groups are always better-performing groups. c. Cohesive groups have trouble retaining their members. d. Cohesive groups have lower turnover.- CORRECT e. High group cohesiveness equates to low team motivation.

____ describes the average level of ability, experience, personality, or any other factor on a team.

a. Group synergy b. Team performance c. Team conformity d. Team diversity e. Team level- CORRECT

Which of the following is a reason teamwork can be more satisfying than traditional work?

a. Teamwork provides team members with unique work opportunities. b. All of these are reasons why teamwork can be more satisfying than traditional work.- CORRECT c. Teamwork gives workers unique leadership responsibilities which enable them to build individual leadership skills. d. Teamwork often allows teams to receive proprietary business information that is only available to managers. e. Teamwork gives workers a chance to improve their skills.

How are organizations using teams to help increase customer satisfaction?

a. by taking direct responsibility for service quality b. by instituting a system of increased formalization throughout the organization c. by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements- CORRECT d. by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale e. by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems)

A team has finally matured into a fully-functioning team at the ____ stage of development.

a. conforming b. performing- CORRECT c. de-norming d. norming e. informing

A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.

a. cross-functional team b. international group c. virtual team- CORRECT d. project team e. self-managing team

In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is ____.

a. employee involvement teams, traditional work groups, semi-autonomous work groups, self-managing teams, and self-designing teams b. traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams- CORRECT c. traditional work groups, employee involvement teams, self-designing teams, and self-managing teams d. traditional work groups, employee involvement teams, self-managing teams, semi-autonomous work groups, and self-designing teams e. employer-mandated teams, traditional work groups, employee involvement teams, project teams, and self-managing teams

Team norms in an organization can create ____.

a. increased job satisfaction b. more trust in management c. negative behaviors, such as breaking rules d. all of these- CORRECT e. stronger organizational commitment

Group cohesion tends to be relatively strong at the ____ stage of team development.

a. norming- CORRECT b. storming c. forming d. informing e. conforming

An organization that rewards its team members through gainsharing is ____.

a. paying hourly wages b. engaging in cross training c. paying employees to gain new skills d. sharing the financial value of performance gains- CORRECT e. using a nonfinancial reward

The ____ is created to complete specific, one-time projects or tasks within a limited tim

a. project team- CORRECT b. self-managing team c. virtual team d. cross-functional team e. standing committee

Which of the following is a method used for compensating employees for team participation and accomplishments?

a. retained earnings b. gainsharing- CORRECT c. hourly wages d. all of these e. piecework pay

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

a. structural accommodation b. fast-track approval c. virtual accommodation d. bureaucratic immunity- CORRECT e. administrative reciprocity

Teams are typically required when ____.

a. tasks require multiple perspectives- CORRECT b. the company has very limited resources c. tasks are simple d. synergy will complicate the problem solution process e. any of these conditions are me

Team rewards that depend on __________ are the key to rewarding team behaviors and efforts.

a. the elimination of social loafing b. team performance rather than individual performance- CORRECT c. individual efforts rather than team performance d. the use of groupthink e. someone taking the role of group leader

Affective conflict ____.

a. typically decreases team cohesiveness- CORRECT b. is accurately described by all of these c. can make people more comfortable with their relationships with group peers d. is strongly associated with improvements in team performance e. usually precedes cognitive conflict

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

a. venture group b. work team- CORRECT c. ad hoc team d. semi-structured team e. autonomous unit

Minority domination tends to be a particular problem in ____.

a. virtual teams because of the nature of the communication medium b. cross-functional teams of any size c. groups of ten or larger- CORRECT d. groups of less than five e. project teams because they are temporary

Which of the following statements about team training is true?

a. Organizations often overestimate the amount of training required to make teams effective. b. Team leaders typically do not require training. c. Cross-training is less appropriate for teams of highly skilled workers.- CORRECT d. The most common type of training provided is training in technical skills. e. The most common type of training provided is training in conceptual skills.

____ occurs when workers withhold their efforts and fail to perform their share of the work.

a. Stonewalling b. Mental atrophy c. Social loafing- CORRECT d. De-forming e. Self-limiting behavior

Which of the following statements describe an advantage teams have over individuals in the decision-making process?

a. Teams generate more commitment to making the decisions work. b. All of these describe advantages teams have over individuals in the decision-making process.- CORRECT c. Teams can identify problems more efficiently and more quickly. d. Teams are able to view problems from multiple perspectives. e. Teams generate more alternative solutions.

Which of the following types of teams have the authority to change their composition as well as all of their tasks and work methods?

a. self-designing teams- CORRECT b. self-managing teams c. sequentially interdependent teams d. semi-autonomous work groups e. self-autonomous teams