Chapter 10 Motivating Employees

self-actualization needs

( Maslow hierarchy level theory) Feeling that one's full potential has been attained

social needs

( Maslow hierarchy level theory) Group acceptance at work

safety needs

( Maslow hierarchy level theory) Job security

esteem needs

( Maslow hierarchy level theory) Recognition from the boss

hygiene factors

----- --------- do not motivate people to action when present in the work place

Reinforcement

Rebecca's manager gave her a gift care to her favorite for having the highest sales volume in her department last month

expectancy

Robert does want to go into work on his day off because he does not really need the overtime pay and that is the only benefit his boss offers

equity

Ruth found out that Liz is getting paid more per hour for doing the same job! Ruth has been at the company longer and her output is higher.

Offering flexible schedules Giving employees small equity stakes Telling them their work is appreciated

Small business can motivate employees by

fear & punishment

A Theory X manager is likely to think that the primary motivators are

related mostly to job content

According to Herzberg's study, motivator that gave employees satisfaction and motivated them

dissatisfied motivated

According to Herzberg's theory, employee require basic tools to do their work and are ____ in their absence, however, employees are ____ when involved in decision making.

A

According to Ouchi's Theory Z, Type ______ management is achievement oriented.

Can I accomplish the task? Is the reward worth the effort? If I accomplish the tasks, what is the reward?

According to Vroom's expectancy theory, an employee asks which of the following questions before committing maximum effort to a task?

expectancy

Angela was offer the role of team leader if she prepares a year-end profit and loss statement in Excel for the department, but she has not been trained to use Excel.

Equity

Daniel gave up his day off to help his boss hoping that he would be appointed team leader, but the position was awarded to a co-worker who never helps out on the weekend.

short-term employment individual decision making individual responsibility rapid evaluation-promotion explicit formalized controls specialized career paths segmented concerns for employees

Elements for Ouchi's Type A management Hint: SIIRESS

life time employment consensual decision making collective responsibility slow evaluation-promotion implicit informal control non specialized career path holistic concerns for employees

Elements for Ouchi's Type J management Hint:

productivity

Employee involvement and group membership were two of the reasons employees gave as the reasons for increased ______ during the Hawthorne studies.

consulting employees during the decision making process and use their ideas

Findings during the Hawthorne Studies that affect management today includes:

physiological needs

Food , shelter, clothing

goal setting

Gwen was glad she could sit down with her boss and plan the best schedule to accomplish her goals and objectives for the first quarter of this year.

motivation

Herzberg studied job-related factors as they relate to

dissatification

Herzberg's finding were that motivators are to productivity as hygiene factors are to

goal setting

Jason is meeting with his manager to review the list of goals they spelled out last month to see what he has accomplished so far.

Rotation

Job _______ involves moving workers from one tasks to the next to make work more interesting and motivating

enlargement

Job ___________ is a form of job enrichment that involves combining tasks into one challenging and interest assignment

Fredrick Herzberg and Abraham Maslow

Job enrichment theory is based on the higher level of motivators of which theorist?

no longer motivate

Maslow's theory states that once needs are met they

Reinforcement

Nathaniel has been late so much this month that he has not put on the project that he requested to lead.

Productivity

Taylor's scientific management became the dominant strategy for improving _________ in the early century.

feedback

The amount of direct and clear information given about job performance

motivators

The conclusion of Herzberg's theory is that the best way to create more productive employees is to add ______ factors and satisfy the hygiene factors.

autonomy

The degree freedom or direction in scheduling to which the job demands different skills

task identity

The degree to which the job requires doing a tasks from beginning to end

Saftey

The levels in Maslow's hierarchy are physiological, ________, social, esteem, and self-actualization needs

Hawthorne effect

The tendency for people to behave differently when they know the are being watched or studied is referred to as the

mid 1960's

The time period of Herzberg's study was

task significance

the degree to which the job has substantial impact on lives or work of others in the company

skills variety

the extent to which a job demand different skills

The Father of Scientific Management

Fredrick Taylor wrote:

Herzberg's higher level motivators

To which part of the theories is job enrichment most closely related?

amount of effort an employee exerts on a specific tasks depends on expectation of the outcome.

Vroom's expectancy theory states:

Supervision Working conditions Interpersonal relationship Company polices & procedures Salary, status, job security

What are Herzberg's motivating (hygiene)factors? Hint:SWICS

Work itself Achievement Recognition Responsibility Growth & Advancement

What are Herzberg's motivating (motivators)factors? Hint: WARRG

time method rules of work

What are the basic elements of Taylor's Scientific Management?

more participants listed lack of appreciation

When asked in a survey their reason for changing jobs:

Taylor's Theory of Scientific Management

Which management theory uses the time-motion studies to find the best methods for workers to perform each task and then teaches them that method?