Chapter 10: Organization Change Quiz Questions

What are two factors that contribute to resistance to change?

-Change agent characteristics -Employee characteristics

Which of the following are among the seven methods of fostering innovation?

-Establish the required structure and processes -Institute the necessary human resource policies, practices, and procedures -Get commitment from top managers -Create an innovation strategy

What are two key aspects of turning a problem into an opportunity?

-Finding better ways to conduct business as a response to the problem. -Looking for solutions and new business ideas as a response to the problem.

How ready an organization is for change depends in part on which of the following?

-How much top managers support the change -How capable employees are of handling the change -How employees regard the consequences of the change

What are common reasons that employees resist change?

-Peer pressure -Loss of status or job security -Fear of the unknown

What are matters that can be addressed by organizational development?

-Revitalizing organizations -Adapting to mergers -Managing conflict

Match the stage of Lewin's Change Model with its description:

-Unfreezing: Creating the motivation of change -Changing: Introducing new information, perspectives, and models of behavior -Refreezing: Supporting and reinforcing the new behavior

Which two of the following are key aspects of execution?

-Using questioning and analysis -Discussing hows and whats

What will a company most likely do if it is attempting to offer targeted products with a focus on faster speed-to-market?

-Work to spot new opportunities that emerge in the market -Bring new products or services to market quickly

Place the steps in the OD process in the correct order, with the first step listed at the top and the final step listed at the bottom.

1. Diagnosis 2. Intervention 3. Evaluation 4. Feedback

Tonya sees her company eliminating jobs in order to reduce costs, but the CEO was recently given a bonus of several million dollars. The likely cause of her resistance to the current organizational change is ________________________.

A climate of mistrust

Tom's company is very successful, even though they expect most new ideas to fail. This is likely due to an organizational culture that _______________.

Celebrates failure as vital toward fostering innovation

A consultant with a background in behavioral sciences who works as a catalyst in helping organizations deal with old problems in new ways is called a(n) ________________.

Change agent

Xenod Capital just enlisted the help of Alejandra, a consultant with a background in behavioral science. She is going to help them apply new methods to dealing with old problems. Alejandra is an example of a(n) ________________.

Change agent

During which phase of Lewin's model of change is it most important for managers to act as role models and mentors and provide benchmarking results?

Changing

Organizational development can be used to manage _______________ within an organization.

Conflict

Organizational __________________ is a set of techniques for implementing planned change to make people and organizations more effective.

Development

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ___________.

Development

The introduction of the DVD-by-mail business model by Netflix changed the video rental business and caused the demise of Blockbuster Video. This is an example of ______________ .

Disruptive innovation

The process through which a product or service takes root initially in simple applications at the bottom of a market and then moves up, eventually displacing established companies, is referred to as:

Disruptive innovation

Which of the following is a demographic characteristic that is a force for change outside the organization?

Education

Which of the following is an internal force for change?

Employee problems

A manager would refer to results, such as data about absenteeism or grievances, during the ________________ stage of the OD process.

Evaluation

The third step in the organization development process is _________________.

Evaluation

While Gregor's company promotes the idea of innovation by fostering employee participation in product development, the company never follows through to determine if new ideas will succeed in the marketplace. Which aspect of fostering innovation is Gregor's company failing at?

Execution

True or false: Organizational development is used to hire new executives.

False

True or false: Reactive change is planned.

False

Ted's company has recently reorganized. He has been reassigned into a new role for which he feels unprepared, and he is not sure that he can handle his new responsibilities. Which of the following best describes the reason why Ted is resisting the change?

Fear of failure

At Hudson Food Company, managers permit experimentation, risk taking, and tolerate failure. Which step of supporting innovation does this represent?

Fostering an innovative culture and climate

The productive potential of a company's employees' knowledge, experience, and actions is known as its ____________ capital.

Human

____________ is the process of creating new ideas and converting them into useful applications.

Innovation

A technical support call center recently decided to extend its hours of operations to include weekends, requiring employees to work different shifts to accommodate the schedule. This change would likely be characterized as __________________ change.

Innovative

The fast-food restaurant Millie works at has decided to have 24-hour drive-up window service, and now she has to work the midnight to 7:00 a.m. shift two nights a week. Millie is not pleased with this situation. The fast-food restaurant is implementing _______________ change.

Innovative

Carol is in charge of a meeting to decide what the company should do about the new sales people who don't know how to follow-up with former clients. Which stage of the organizational development process is Carol participating in?

Intervention

What will a company most likely do if it is attempting to offer targeted products with a focus on faster speed-to-market?

Knowledge work

Which is a purpose of organization development?

Managing conflict

What is one major reason why the marketplace is becoming more segmented and moving toward more niche products?

Online selling makes it possible to sell a greater variety of niche products

Changing the appearance or the performance of a product or a service, or the creation of a new one, is called ___________________ innovation.

Product

When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ___________________ innovation.

Product

Implementing a practice that is completely new to an entire industry, not just to one organization, is called ______________________ change.

Radically innovative

Which type of change is the most complex and costly and is the most threatening to employees and managers?

Radically innovative change

Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as change.

Reactive

During which stage of Lewin's change model are new employee attitudes and behaviors integrated into their normal way of doing things?

Refreezing

An emotional/behavioral response to real or imagined threats to an established work routine is known as _________________.

Resistance to change

Even though the entire team felt it was important to purchase all of the supplies immediately for the new product line, upper management was concerned about outlaying that much money so early in the development cycle. Which factor of innovation is this company failing to provide?

Resources

Which of the following BEST describes "demassification"?

Segmenting customer groups into smaller, more specialized groups

As more and more companies become proficient at bringing products and services to market, _________________ is emerging as a necessary and powerful competitive weapon.

Speed

Breakthrough products or services that do not currently exist and that are aimed at creating brand new markets and customers are known as ____________ innovations.

Transformational

_________________ innovations focus on creating breakthrough products or services that don't exist yet and are aimed at creating brand new markets and customers.

Transformational

iTunes revolutionized the way that people purchase music and created a brand-new market, thus characterizing it as a(n) ____________________ innovation.

Transformational

In order to overcome employee resistance to innovative change, change agents must first have a ____________.

Trusting relationship

The public library in Emily's town wants patrons to scan their own books to check them out instead of having library employees do it. At first, the employees felt that this approach would create an impersonal way to check out books, but management has encouraged the employees to let go of the old way of doing things by explaining to them that they will be more useful working as information specialists in another area of the library. Which stage of Lewin's change model does this represent?

Unfreezing

When is organizational development most likely to be successful?

When goals are tied to both short-term and long-term results