Chapter 10: Organizational Change & Innovation

LIst each step in the organization development process with the type of question that it answers:

1. Diagnosis: What is the problem? 2. Intervention: What should we do about it? 3. Evaluation: How well has the intervention worked? 4. Feedback: How can the diagnosis be further refined?

Which of the following are among the seven methods of fostering innovation? A) Institute the necessary human resource policies, practices, and procedures B) Establish the required structure and processes C) Create an innovation strategy D) Create a climate of employee complacency E) Get commitment from top managers F) Establish a firm hierarchy, with mechanisms of control at all levels

A) Institute the necessary human resource policies, practices, and procedures B) Establish the required structure and processes C) Create an innovation strategy E) Get commitment from top managers

Which statement about organizational development is true? A) Successful organization development usually involves multiple interventions. B) Single interventions are generally more effective than multiple interventions. C) It best to master one intervention and use it in all situations. D) Training is the most successful type of organizational development intervention.

A) Successful organization development usually involves multiple interventions.

What are supertrends that are currently affecting the future of business?

Competitive advantage is coming increasingly from knowledge, not information. The way we work is being impacted by offshore suppliers.

Unfreezing

Creating the motivation to change

Which of the following is a demographic characteristic that is a force for change outside the organization? A) Productivity B) Petroleum prices C) Job satisfaction D) Education

D

Which statement about organizational development is true? A) It best to master one intervention and use it in all situations. B) Single interventions are generally more effective than multiple interventions. C) Training is the most successful type of organizational development intervention. D) Successful organization development usually involves multiple interventions.

D) Successful organization development usually involves multiple interventions.

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

Which of the following is a demographic characteristic that is a force for change outside the organization?

Education

What are two factors that contribute to resistance to change?

Employee characteristics Change agent characteristics

True or false: Organizational development is used to hire new executives.

False

Carol is in charge of a meeting to decide what the company should do about the new sales people who don't know how to follow-up with former clients. Which stage of the organizational development process is Carol participating in?

Intervention

Changing

Introducing new information, perspectives, and models of behavior

Which of the following are true about a self-affirmation?

It is way of getting rid of negative thoughts It is a positive statement that helps you focus on goals

What are common reasons that employees resist change?

Loss of status or job security Peer pressure Fear of the unknown

Which is a purpose of organization development?

Managing conflict

What are three things that can help you achieve more self-compassion?

Practice self-kindness. Engage in mindfulness meditation. Remember you are not alone.

Which of the following is an adaptive change in an organization?

Reintroduction of a practice familiar to the organization

Refreezing

Supporting and reinforcing the new behavior

True or false: Multiple organizational development interventions have been found to work better than single interventions.

True

Place the stages of Lewin's Change Model in the correct order, with the first stage listed at the top and the final stage listed at the bottom.

Unfreezing Changing Refreezing

Tonya sees her company eliminating jobs in order to reduce costs, but the CEO was recently given a bonus of several million dollars. The likely cause of her resistance to the current organizational change is ______.

a climate of mistrust

Managers can reduce mistrust and resistance to change by ______.

being open and honest about changes

Organizational development can be used to manage ______ within an organization.

conflict

One assumption of a systems approach to change is that change ______.

creates a ripple effect through an organization

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

demographic characteristics

Organizational _____ is a set of techniques for implementing planned change to make people and organizations more effective.

development

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

development

Sometimes changes on the job are intimidating and lead to self-doubt. In this case, employees are most likely to resist change due to _______.

fear of failure

Ted's company has recently reorganized. He has been reassigned into a new role for which he feels unprepared, and he is not sure that he can handle his new responsibilities. Which of the following best describes the reason why Ted is resisting the change?

fear of failure

Self-compassion is best described as ______.

gentleness with yourself

Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______.

her childhood predisposed her to dislike change

People's reaction to change depends largely on ______.

how they were taught to handle change as children

The process of creating something new that can be applied profitably is referred to as ______.

innovation

A set of interdependent processes and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______.

innovation system

What are the three parts of a systems model of change?

inputs target elements of charge outputs

Employees are more likely to resist change if ______.

it is a surprise

Innovations must be ______.

novel and useful

When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation.

product

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.

reactive

Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as ______ change.

reactive

An emotional/behavioral response to real or imagined threats to an established work routine is known as ______.

resistance to change

Positive statements that help you focus on goals, program your subconscious mind, and eliminate negative beliefs are referred to as ______.

self-affirmations

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends