Chapter 10 - PM
Using the formula for calculating the number of communication channels, how many channels would two people require?
1
Using the formula for calculating the number of communication channels, how many channels would five people require?
10
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has ___ members
5
An example of pull communication is ___
Blogs
E-mail communication is most suited for
Communicating routine information
[T/F] Communication becomes simpler when you increase the number of team members
False
[T/F] Geographic location and cultural background have no impact on communications
False
___ predict future project status and progress based on past information and trends
Forecasts
Which of the following questions is typically addressed by a project forecast?
How much more money will be needed to complete the project?
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
If the entire message can fit in the subject line, put it there
As the number of people involved in a project ___, the complexity of communications ___
Increases, increases
Which of the following is true of push communication?
Information is sent to recipients without their request
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
Meetings
[T/F] In a project, communicating badly exponentially increases the possibility of making mistakes
True
[T/F] It is extremely important to document any changes in technical specifications that might affect product performance
True
[T/F] Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable
True
[T/F] People have different personality traits that can often affect their communication preferences
True
The items discussed in a(n) ___ include reflections on whether the project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences
Lessons-learned report
The output of the ___ process is a communications management plan
Planning communications
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
Call Phil in for a private meeting to appreciate his work
[T/F] Improving an organization's ability to communication is an easy process
False
___ describe what the project team has accomplished during a certain period
Progress reports
___ are a complete set of organized project records that provide an accurate history of the project
Project archives
[T/F] A facilitator can help the team solve any communication problems
True
[T/F] Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications
True
[T/F] Do not have a meeting if there is a better way of achieving the objective at hand
True
[T/F] Good information technology project managers must have strong technical and communication skills
True
The formula to determine the number of communication channels is ___, where n is the number of people involved
n (n-1)/2
According to guidelines provided by Practical Communications, Inc., a(n) ___ is a medium that is "excellent" for encouraging creative thinking
Managing communications is part of the ___ process of the project communication management
Executing
According to research by Albert Mehrabian, which of the following is not a way that information is communicated in a face-to-face interaction?
Facial expression
[T/F] Minutes must be a comprehensive report of the meeting that was scheduled
False
[T/F] Project members should either have strong technical skills or soft skills
False
[T/F] The email is the most appropriate medium for all types of communications
False
[T/F] The project summary report is a summary of all the lessons-learned reports
False
___ address where the project stands in terms of meeting scope, time, and cost goals
Status reports
___ describes where the project stands at a specific point in time
Status reports
The ___ line for any e-mail messages you write should clearly state the intention of the e-mail
Subject
[T/F] Rarely does the receiver interpret a message exactly as the sender intended
True
[T/F] The communications management plan varies with the needs of the project
True
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
Short face-to-face meetings
[T/F] Project managers must assess the needs of the organization, the project, and individuals, in determining which communication medium to use, and when
True