Chapter 10 Servant Leadership
Lin provides goals and direction for her sales business, and she has a clear vision of what lies ahead for the company. While many people are concentrating on the figures for that week, Lin is planning for long-term sales increases. Lin is depicting which characteristic?
conceptualization
It remains unclear why ______ is included in servant leadership behaviors.
conceptualizing
When is servant leadership least effective?
followers are not empowered
During the last election year, Courtnie's retail sales went down dramatically. This year, another election year, retail sales are down once again. Courtnie starts to plan to save more in anticipation of low sales again during the next election year. She expects low sales once again and wants to be able to have a larger savings when that happens. What characteristic is Courtnie demonstrating in this scenario?
foresight
The goal of servant leadership is to ______ control.
give up
When someone is having a personal problem, they go to Katya. She always talks with them and does what she can to help them get through it. Helping others in this way makes Katya feel better as well. Katya is demonstrating ______.
healing
Research found that those who were ______ were more likely to be perceived as servant leaders.
high in agreeableness
What characteristic is most likely to shape a servant leader?
humility
The servant leadership approach is different than other approaches because it ______.
is based on behaviors
Which is an antecedent condition?
leader attributes
Which behavior demonstrates emotional healing?
listening to someone else's problems
For servant leaders to be most beneficial, followers should be ______.
open
A servant leader who is conceptualizing will be focusing on the ______.
organization
Jade disagrees with her coworker and is trying to change his mind. She tries to gently convince him that the budget can handle hiring an assistant. Jade continues to persist until her coworker comes around to agree and posts a new assistant job. This scenario is an example of Jade using a(n) ______ technique.
persuasion
Which characteristic is based on getting people to change?
persuasion
What is a recognized strength of the servant leadership style?
positively affects work-life balance
What is another word for foresight?
prediction
What is an action of an empathetic person?
relating
What is the central focus of the model of servant leadership?
servant leader behaviors
When you take time to think about who you are and what you stand for, you are working on which servant leadership characteristic?
awareness
Identify a criticism of servant leadership.
can be misinterpreted
Greenleaf says that servant leaders should lead, but they should also ______.
care for those less fortunate
Greenleaf believed in the power of communication and was opposed to ______ leadership.
coercive
A recognized strength of servant leadership is that it is beneficial for all employees.
False
Persuasion and coercion can be used interchangeably.
False
Servant leadership has a strong theoretical framework.
False
Servant leadership is a situationally based approach.
False
Servant leadership is based on a common sense approach.
False
Servant leadership is poor at predicting employee performance.
False
Servant leadership promotes healthy competition.
False
Servant leadership remains consistent across organizational cultures.
False
Servant leadership sees leader influence as a positive factor.
False
The Servant Leadership Questionnaire, or SLQ, is the only proven way to effectively manage servant leadership.
False
Who is demonstrating conceptualization?
Kyra, who is looking at the high-level plan
What makes servant leadership different from other approaches is its central focus on ______.
altruism
Altruism is unique to servant leadership.
True
In the model of servant leadership, antecedent conditions are the existing behaviors.
True
Servant leadership can be applied to all levels of management.
True
Servant leadership is often incorporated into training programs.
True
Servant listeners communicate by listening first.
True
The servant leadership characteristic of commitment to the growth of people can occur in more than one way.
True
Servant leadership differs from authentic leadership because servant leadership ______.
addresses more stakeholders
Customers, communities, and organizations are all ______ within servant leadership.
stakeholders
Taking accountability for the leadership position is called ______.
stewardship
Which behavior demonstrates commitment to the growth of people?
treating each follower as their own person