Chapter 10 Smartbook
If the speaker's message is to be comprehended and retained by the listener, he or she should not ______________.
Listen for a series of memorized details
In order to gain people's trust, leaders should _____________.
Listen responsively
_______________ is a basic practice that supports good human relations and effective leadership in workplace.
Listening
The management of an organization can manage its employees' morale by ___________.
Listening to them and reading between the lines of what is said and done by them
In an organization that has high employee satisfaction, _____________.
More positive interactions take place
In an organization, leaders treat employees as ends when they ___________.
Allow employees to create their own purposes
Which of the following is an overstimulated person likely to be preoccupied with?
Framing an embarrassing question to ask the speaker, enjoying the discomfort faced by the speaker post a devastating reply, and figuring out how his or her personal ideas got affected
Which of the following should one do to ensure good human relationships?
Help people feel important
During active listening, individuals experience _____________.
Increased blood circulation
A poor listener can be best described by the word _________________.
Inexperienced
Identify a true statement about virtual communication.
It allows time and geographic dispersement
Leaders can improve their relationships with their employees by ___________.
Being less judgmental at work
____________ is an increasingly important human relations issue in an organizational setup.
Bullying
If an individual's job is less than 20 percent enjoyable, his or her ______________.
Commitment will decrease
A good listener can improve communication effectiveness by judging _____________.
Content
While managing employee morale in an organization, the organization's management should consider _____________.
Each person's morale individually
When a person is overstimulated, he or she is ____________.
Eager to enter into arguments
_______________ affect an individual's ability to listen and understand.
Emotional deaf spots
The efficiency of listening rapidly drops to zero as a result of ____________.
Emotional deafness
Employees are more likely to perform well when they work for an organization that ____________.
Employs direct feedback from users
What is the focus of McGregor's Theory Y?
Encouragement of growth, extraction of obstacles, and provision of guidance
A poor listener may be inexperienced at hearing anything that is _____________.
Expository
How do virtual interactions take place?
Fax, phones, and video
According to philosopher John Dewey, in human nature, the deepest urge is the urge to _____________.
Feel important
A conflux of challenge and skill is known as ___________.
Flow
Psychologist Mihaly Csikszentmihalyi coined the __________ term after observing artists who exhibited high levels of skills while being immersed in a challenging project.
Flow
Good listeners concentrate on the ______________.
Knowledge of the speaker
Which of the following prepositions are true of Douglas McGregor's Theory X?
People are not active and receptive to organizational needs without intervention from management, management is responsible for arranging money and equipment in the interest of economic needs, and the process of management involves modifying people's behavior to fit the needs of an organization
According to Peter Drucker, effective leaders should _______________.
Prepare for meetings depending on the type of meeting
Identify one of the worst listening habits.
Pretending to be interested
According to Peter Drucker, leadership is responsibility and __________.
Results
One of the Wendy Leebov's 12 practices that a leader should follow to obtain good human relations is that the leader should _____________.
See through every commitment
If a person is to understand something, he or she ____________.
Should have personal experience with it
According to philosopher John Dewey, for ideal human relations in organizations, leaders should ____________.
Sincerely appreciate people
When a good listener uses though speed to an advantage, he or she _____________.
Summarizes mentally what the speaker has been speaking
If a person is a good listener, he or she would ______________.
Take notes of what the speaker has said
Leaders can preserve the "human moment at work" by ___________.
Taking part in as many video chats as possible
If leaders presume their employees are inherently bad, _____________.
The employee's freedom to choose will be limited
What should effective leaders do to preserve the "human moment at work"?
They must not belittle their employees, they should not only use technology as a mode of communication, and they should not forget that their communication is recorded
According to Wendy Leebov, what should leaders do to have good human relations?
They should involve people in decisions that affect them, they should not use absolute statements, they should listen attentively to others, they should have objectives that are agree upon by everyone, and they should respect others' decision
The term "going postal" describes ______________.
Violent episodes in a workplace
