Chapter 10

Arrange the following stages of the McKinsey 5A model of change in the correct order.

- Aspire - Assess - Architect - Act - Advance

Select all that apply What are the main elements of the ADKAR change model? (Check all that apply.)

- Awareness - Knowledge - Ability - Desire - Reinforcement

Select all that apply Which of the following statements are true of the stage models of change management? (Check all that apply.)

- They can be used to complement the checklist approach to change management. - They introduce a temporal dimension to change management.

What is the Unfreezing stage of Lewin's 3 stage change model?

Changing attitudes by making people feel uncomfortable about the way things are because they could be improved, and so establishing the motive to change

In the context of Stouten's evidence-based approach to change management, which of the following actions should a change manager take in the Diagnosis (1) step?

Collect facts regarding the nature of the problem.

The contingency change management approach is underpinned by the _____ image of managing change.

Director

What is the Refreezing stage of Lewin's 3 stage change model?

Embedding or institutionalizing the new behaviors, to prevent people from drifting back to previous ways of doing things

T/F - The first step in Kotter's eight-stage model of transformational change is to develop the vision for change.

False

T/F - The primary role of a change manager is to direct staff during complex situations.

False

T/F - There is a high likelihood that even if a change manager does not follow most of the advice in checklists, organizational transformation can still be achieved.

False

True or false: The context factors of the change kaleidoscope can be neither constraints nor enablers.

False

True or false: The tell and sell style of change management is never seen as cosmetic by employees.

False

According to Kotter's eight-stage model of transformational change, during the stage in which management would ensure that there is a strong change group to guide the change, the actions taken would include _____.

Forming a powerful guiding coalition

What is the Moving stage of Lewin's 3 stage change model?

Implementing the change to move to the desired new state

Which of the following is a true statement about the duration, integrity, commitment, and effort (DICE) model developed by the Boston Consulting Group?

It provides reassurance that change can be controlled and managed effectively in a logical and predictable manner.

According to the text, which of the following is a strength of the process perspective on change?

It recognizes the complexity of change, draws attention to the interaction between many factors at different levels, and shapes the nature, direction, and consequences of change.

Which of the following is a disadvantage of the change management style of inviting participation?

It tends to conflict with the concept of management accountability, and the management loses some control over outcomes

Which of the following laws that states that change often looks like a failure in the middle is invoked by Kurt Lewin's second stage of change?

Kanter's law

Which of the following is NOT one of Dawson and Andriopoulos's "general lessons" concerning change management practice?

Many assumptions can be taken for granted, and time should not be wasted questioning these assumptions.

Process theories see change unfolding over time in a messy and iterative way and thus rely more heavily on the image of a change manager as a(n)_____.

Navigator

Which of the following companies developed the awareness, desire, knowledge, ability, and reinforcement (ADKAR) model of change?

Prosci

In the context of Kurt Lewin's stage model of change management, embedding or institutionalizing the new behaviors to prevent people from drifting back to previous ways of doing things is called _____.

Refreezing

Which of the following is true of the DICE model?

Scoring the DICE factors will determine if change is in the win zone, the worry zone, or the woe zone.

Which of the following is a criticism of the stage models of change management?

They offer "high level" guidance, leaving the change managers to determine how to apply that advice in a particular context.

T/F - According to John Kotter, transformational changes often fail because the changes are not embedded and because victory is declared too soon.

True

T/F - Andrew Pettigrew cautioned against looking for single causes and for simple explanations for change; he instead pointed to the individual, group, organizational, social, and political factors that can affect the nature and outcomes of change.

True

T/F - Checklist approaches to change management assume that the process is logical and linear, and can therefore be controlled by planning and then following the correct set of steps.

True

T/F - Contingency approaches are still underpinned by the director image, but they do not claim to have discovered "the one best approach" for all types of organizational change.

True

T/F - The Hope Hailey-Balogun change kaleidoscope is a context-sensitive approach to the design and implementation of change.

True

T/F - The disadvantage of the "tell" management style is that it does not use staff experience and ideas.

True

T/F - The focus of the awareness, desire, knowledge, ability, and reinforcement (ADKAR) change model lies with the individuals who will be involved in and affected by change.

True

Match the following styles of change (in the left column) with their descriptions (in the right column). Collaborative Consultative Directive

Widespread employee participation in key decisions Choice Limited staff involvement in setting goals relevant to areas of responsibility The use of authority in reaching decisions about change and the future

According to Marco Gardini et al., change is said to be successful if

a comprehensive program with clear and meaningful goals that links those in pivotal roles with the changes that the rest of the organization has to make is designed.

According to Dunphy and Stace, the disadvantage of the tell and sell change management style is that it _____.

can be seen as cosmetic

In the context of Lewin's three-stage model of change management, which of the following is involved in the unfreezing stage?

changing attitudes by making people feel uncomfortable about the way things are because they could be improved

According to Dunphy and Stace, the style of change adopted when an organization needs major adjustments to meet environmental conditions, where there is little time for participation, and where there is support for radical change is called _____.

charismatic transformation

According to Patrick Dawson and Andriopoulos (2017), the _____ factor refers to the past, present, and future in which an organization functions.

context

The image of change management that underpins the change management approaches associated with the work of large consulting companies is the _____ image.

director

Stage models of change management are criticized on the grounds of their _____.

disregard for past events that influence current attempts toward change

According to managers, which of the following is a reason for the failure of organizational change?

diverting resources and everyone's attention away from the change

What is the final step in Kotter's eight-stage model of transformational change?

institutionalizing new approaches

Andrew Pettigrew, one of the architects of the processual perspective, cautioned against _____.

looking for single causes and simple explanations for change

An advantage of the tell style of change management is that _____.

management has full control of the change process

In the context of change management, _____ are most likely to argue that one has to comprehend how the substance, context, and process interact over time to produce desired outcomes in order to understand organizational change.

process perspectives

In the context of the scale of change identified by the Stace-Dunphy contingency matrix, corporate transformation refers to

strategic change throughout an organization, to structures, systems, procedures, mission, values, and power distribution.

Organizational change is most likely to be successful if _____.

the change begins with the employees whose work is most impacted by change

Which of the following is a probable reason for the popularity of the checklist approach with professional bodies and management consultancies?

the codification of an otherwise messy and iterative management process

According to Patrick Dawson and Andriopoulos, to understand change, organizations must consider _____.

the substance of the change and its scale and scope

Identify the meaning of the duration factor in the DICE Model developed by the Boston Consulting Group.

the time span until the program is completed if it has a short life; if not short, the amount of time between reviews or milestones

An accurate statement about checklist approaches to change management is that _____.

they are popular among management consultancies and professional bodies

An advantage of processual perspectives of change is that _____.

they comprehend the complex nature of change