Chapter 11 Chapter Quiz

Why does offering stock options to employees tend to lead to greater employee loyalty to the company? Stock options allow employees to buy stock at a fixed price, so if the company's stock price has risen since that price was fixed, they can make money through buying company stock. Employees who have bought stock in the company are offered bonuses and promotions, which in turn increase their loyalty to the company. When a stock option is offered, the company is communicating to the employee th

Stock options allow employees to buy stock at a fixed price, so if the company's stock price has risen since that price was fixed, they can make money through buying company stock.

Which of the following options provides the most empowerment to employees? taking surveys to measure employee opinion on key decisions giving employees company stock so they can guide company decisions promoting employees from within rather than bringing in outside hires providing employees with health benefits so they can do their best work

giving employees company stock so they can guide company decisions

A Scanlon-type gainsharing plan motivates employees to improve operations by ______. openly sharing financial information with employees giving each employee the option to buy company stock at a reduced price threatening to dock pay unless certain benchmarks are met sharing any savings that occur with employees

sharing any savings that occur with employees

Which option best summarizes the relationship between an ethical workplace culture and employee engagement? Employee engagement is low because management is skilled at performing their jobs, so there is little need for employee engagement. There is a high level of employee engagement, but most of it is misguided and focused on ethical minutiae rather than the success of the company. There is a general fear around reporting misconduct since it is rare, which enables a moderate level of employee e

Employees have leaders who have good moral character, which leads to good communication and highly engaged employees.

If an employee has high job satisfaction then, as a manager, the key part of your job is done, as employees with a high job satisfaction work hard. True False

False

Which of the following phrases would most accurately sum up Paul Lawrence's approach to the four fundamental human drives? When one does not have experience, one must be silent. Maintain balance in all things. What is rational is actual and what is actual is rational. Be true to yourself and your beliefs.

Maintain balance in all things.

According to Frederick Herzberg, what is the relationship between what makes people satisfied with their job and what makes people dissatisfied with their job? Herzberg states that as long as employees have meaningful work that they are engaged with, hygiene factors are not really an issue. According to Herzberg, what people find most satisfying at work is authority, so it is important for companies to look for ways to create as many managerial positions as possible to maximize job satisfaction.

Motivation factors and hygiene factors are separate, so the presence of hygiene factors doesn't necessarily mean that employees will be satisfied with their job.

How is goal commitment related to trust? Goal commitment is when the group has developed an unhealthy tunnel vision on achieving their goals, which can lead to a break in trust because relationships are no longer valued. Once goal commitment occurs each team member feels that their concerns have been addressed, which maintains and deepens group trust. Goal commitment replaces trust once each group member trusts each other member implicitly. Once this stage has been achieved, the success of the g

Once goal commitment occurs each team member feels that their concerns have been addressed, which maintains and deepens group trust.

Leaders who display ______ are more likely to inspire employees to be engaged in their work. rigid loyalty to the company their own financial success outstanding moral character strict moral scrutiny

outstanding moral character

When a manager empowers employees well, the employees ______. take on aspects of a managerial role no longer require that their lower level needs be met show that they don't need supervision can use this power to become adversarial, so managers must be careful

take on aspects of a managerial role

Since adversarial employees can't be trusted to keep work for the best interests of their manager or company, under no circumstances should they be given more freedom and power. True False

False

Managers should work to only empower those employees that show they deserve empowerment. True False

True

One benefit of high employee engagement is that, due to their high level of job satisfaction, employees are less likely to report unethical behavior. True False

False

Companies must be publicly traded in order to offer their employees stock options. True False

False

A "pinch" could be considered a controlled conflict that diffuses conflict down the road. True False

True

Open-book management can be especially effective ______. during profitable times because then employees know it is acceptable to make riskier financial decisions when companies are facing tough times because employees can creatively find ways to save the company money if your company has a large number of fence-sitter employees, because they will be motivated to keep the company profitable in order to keep their jobs in companies that have few competitors, because if their financial information

when companies are facing tough times because employees can creatively find ways to save the company money

When conflict exists in a group, people are afraid to share their ideas. Therefore, conflict should be avoided when working in teams. True False

False

As a manager, you encounter an employee who seems unfulfilled in their job, and are therefore bored and not doing their best work. This is surprising to you because you know this employee is intelligent and hardworking under the right circumstances. Your workplace is warm and inviting and most everyone is friends. According to David McClelland's analysis of needs, how might you motivate this employee? People's social needs are the most important, therefore you should make sure that they are pr

Assign more challenging work to this employee, as it seems that this employee's affiliation needs are met, and they shouldn't be promoted for doing mediocre work.

What is the relationship between disengaged employees and an inefficient workplace? Disengaged employees are inexperienced and therefore don't know how to do their job well. Disengaged employees are disinterested in their job and therefore waste company time creating an inefficient workplace. An inefficient workplace leads to engaged employees because it allows them room to be creative in their problem solving. Inefficient workplaces hold their employees to impossibly high standards, which lea

Disengaged employees are disinterested in their job and therefore waste company time creating an inefficient workplace.

Employees tend to trust the Scanlon-type gainsharing system more when a manager is put in charge of being the gainsharing coordinator so that the gainsharing coordinator has the authority to properly implement the system. True False

False

If an employee is a go-getter in one aspect of their job, it is safe to assume they will apply that same attitude to other aspects of their job as well. True False

False

Managers should focus on the details of their job and not concern themselves with its social aspects as their job primarily concerns the former. True False

False

How does profit sharing increase loyalty to one's company? Generally it takes several years for an employee to fully access the profit sharing, which leads to higher employee loyalty. When a profit sharing plan is put into place employees sign long term contracts with the company that serve to increase company loyalty. Under this arrangement, employees are not paid unless the company is profitable, so they are especially motivated to do what is in the company's best interests. Profit sharing i

Generally it takes several years for an employee to fully access the profit sharing, which leads to higher employee loyalty.

Why it is useful to have a devil's advocate when engaging in a team problem-solving process? A devil's advocate is able to report to the manager if a team project is heading towards trouble so that the manager can intervene. It is important to know how another company may be working to undermine the work that your team is doing, and the devil's advocate plays that role. The devil's advocate represents a kind of exposure therapy for groups so that they can get over their fear of conflict.

If the most likely ways for a project to fail have already been thought through, they are less likely to derail the project.

You are a chaplain. An employee comes to you stating that they're really struggling at their job because, while they really like their work, they can't find enough people to connect to at their workplace and therefore they are thinking about quitting. Using McClelland's analysis of needs, what area are they struggling in and how might you suggest they address their need? Suggest that they work hard in order to earn a promotion or apply for a new job where they manage people. Suggest some w

Suggest that they look to join a social club at work or apply for a position where they interact with people more.

You have been newly named a team leader. Your boss has told you that if this project is successful you will be promoted. What can you do at the outset of your project to try and ensure your team's success? The task at hand is the success of the project, so communicate the stakes of what you're trying to accomplish, and consider taking a group pledge. Stress the importance of individual accountability. Each person must own their mistakes and accept the consequences to enable people to work to

The most important element when working in a team is trust, so encourage open sharing of ideas and a willingness to admit mistakes without harsh judgment.

Which of the following best describes adversarial employees? They are useful in the sense that they give aspiring managers a chance to prove themselves capable of managing even difficult employees. They tend to be detached from the workings of the company, but for this reason they also pose little risk of unethical, fraudulent behavior that would harm the company. They have the ability to guide and influence others, but they tend to use this ability to lead towards negative outcomes. They are ge

They have the ability to guide and influence others, but they tend to use this ability to lead towards negative outcomes.

Which of the following descriptions would best encapsulate an excellent manager? They work to achieve substantial change in their employees, making them more empowered. They are an expert at intuiting outcomes without needing to resort to quantitative measures. They help employees overcome their weaknesses to become more well-rounded. They recognize and develop an employee's strengths.

They recognize and develop an employee's strengths.

How should managers make the best use of the go-getters among their employees? They should be allowed more freedom, but also assigned to work with less desirable employees in the hopes that they will inspire other employees to be more like them. Assign them your most difficult tasks, but avoid making them work in groups. They tend to be individualistic and therefore work best alone. Carefully monitor their ambition and require your approval before they can enact decisions. A go-getter's enthus

They should be allowed more freedom, but also assigned to work with less desirable employees in the hopes that they will inspire other employees to be more like them.

Somewhat counterintuitively, requiring employees to take breaks after working a certain amount of time makes them more productive. True False

True

When the strong points of employees are properly coordinated with the goals of the company, it doesn't matter what employee weaknesses are. True False

True

Which of the following is the best summary of workplace bullying? Workplace bullying includes extreme examples such as hate speech or physical assaults, but can also be as simple as impolite behavior. Workplace bullying is any type of sustained abuse that involves a physical element; it is separate from workplace harassment, which involves only verbal behavior. Workplace bullying includes repeated verbal and physical harassment, and can also come in the form of continual painful jokes or resentf

Workplace bullying includes repeated verbal and physical harassment, and can also come in the form of continual painful jokes or resentful tirades.

An employee performance huddle at the end of the day ______. tends to discourage lower performing employees because they are forced to share the problems they were unable to solve can encourage gossip amongst employees, thus it should be tightly monitored creates competition among employees for the informal title of best achiever allows employees to end the day sharing something they achieved with fellow team members

allows employees to end the day sharing something they achieved with fellow team members

Smaller companies tend to have ______ levels of employee engagement when compared to larger companies. moderate lower higher about the same

higher