Chapter 11 management
A process flowchart uses which of the following symbols to represent tasks or operations in a flow diagram? A. Rectangle B. Arrow C. Inverted triangle D. Diamond E. A dashed line
A
An advantage of a make-to-stock process is which of the following? A. It features rapid delivery of a standard product. B. All units of output are unique. C. It responds directly to customer orders. D. It allows the firm to avoid inventory costs. E. It combines the best features of other processes.
A
Which of the following best describes the term "cycle time"? A. Average time between completions of successive units B. Ratio of the time a resource is activated over its use C. Can be no more that 60 minutes D. The same as utilization E. The labor content of the item being measured
A
A process flowchart uses which of the following symbols to represent flows of material or customers in a flow diagram? A. Rectangle B. Arrow C. Inverted triangle D. Diamond E. A dashed line
B
According to Little's law, which of the following can be used to estimate inventory? A. Process time/Cycle time B. Throughput rate × Flow time C. Process velocity/Flow time D. Set up time/Throughput rate E. Value-added time/Process velocity
B
To reduce process throughput time, you might try which of the following actions? A. Outsource activities. B. Change the sequence of activities. C. Improve teamwork. D. Reduce management interference. E. Introduce incentive pay
B
Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue? A. Cycle time B. Flow time C. Run time D. Setup time E. Efficiency
B
A process flowchart uses which of the following symbols to represent storage areas or queues in a flow diagram? A. Rectangle B. Arrow C. Inverted triangle D. Diamond E. A dashed line
C
The long-term relationship among the inventory, throughput, and flow time of a production system in steady state is called which of the following? A. Peterson's rule B. Murphy's law C. Little's law D. Robert's rule E. None of these
C
Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work? A. Blocking B. Buffering C. Starving D. Buffer E. Setup time
C
A process flowchart uses symbols to represent which of the following? A. Factory location B. Warehouse space available C. Workforce schedules D. Flows of material or customers E. Data analysis
D
A process flowchart uses which of the following symbols to represent a decision point in a flow diagram? A. Rectangle B. Arrow C. Inverted triangle D. Diamond E. A dashed line
D
According to Little's law, which of the following ratios is used to find flow time? A. Cycle time/Process time B. Throughput time/Process velocity C. Process velocity/Throughput time D. Inventory/Throughput rate E. Value-added time/Process velocity
D
To reduce process flow time, you might try which of the following actions? A. Perform activities in parallel. B. Change the sequence of activities. C. Reduce interruptions. D. Acquire additional equipment. E. All of these
E
A bottleneck occurs when a stage in a production process is starving.
False
A diamond is conventionally used in a process flowchart to represent a storage area or queue.
False
A service operation by its very nature is a make-to-stock type of production process.
False
Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items
False
Cycle time is the ratio of the time that a resource is actually activated relative to the time that it is available for use.
False
Make-to-order production processes are well suited for high-volume production of a standardized product
False
Make-to-stock production processes can easily handle requests for customized product features.
False
McDonald's fast-food restaurants use a make-to-order production process
False
Process analysis can help answer many important questions such as why change in a process is necessary
False
Run time is calculated by multiplying the number of units in a batch by the setup time.
False
Throughput rate of a production process is the amount of time a unit spends actually being worked on.
False
Utilization of a production process is the ratio of output to input
False
When a make-to-order production process is used, production is based on forecasts.
False
A "process" is any part of an organization that takes inputs and transforms them into outputs that, hopefully, are of greater value to the organization than the original inputs.
True
A rectangle is conventionally used in a process flowchart to represent a task or operation
True
A triangle is conventionally used in a process flowchart to represent a storage area or queue
True
Benchmarking refers to the practice of comparing the production metrics of one firm with the production metrics of another.
True
Buffering in a production process refers to a storage area between stages of production activity where output of a stage is placed prior to being used in a "downstream" stage.
True
Efficiency of a production process is the ratio of the actual output of a process to some standard.
True
Hybrid processes combine features of make-to-order and make-to-stock production processes.
True
If you want to reduce process flow time, it has been suggested that you can perform activities in the process in parallel.
True
If you want to reduce process flow time, it has been suggested that you can reduce interruptions in the production process
True
Inventory turn is a better measure than the total value of inventory for comparative purposes because it is a relative measure
True
Inventory turn is the cost of goods sold divided by the average inventory value.
True
Job design is defined as the function of specifying the work activities of an individual or group in an organizational setting.
True
Little's law says there is a long-term relationship among the inventory, throughput, and flow time of a production system in steady state.
True
Methods Time Management (MTM) and Most Work Measurement System (MOST) are proprietary examples of predetermined motion-time data systems (PMTSs).
True
One way to categorize a process is to determine whether it is a multiple-stage or a single-stage process.
True
Pacing in production processes refers to the fixed timing of the movement of items through the process.
True
Process analysis can help answer many important questions such as how many customers can a process handle per hour
True
Process velocity is the ratio of the total throughput time to the value added time.
True
Productivity in a production process can be measured by the ratio of output to input.
True
Setup time is the time required to prepare a process to produce a particular item.
True
Utilization of a production process is the ratio of time that a resource is actually being used relative to the time it is available for use
True
When we use a make-to-stock production process, we control our production based on a desired amount of finished goods inventory
True