chapter 11 management, mgmt FINAL, Management Chapter 12, chapter 13 management, MGMT 300E Final Chapter 14, Manage chapter 15

Which of the following best represents the view of political behavior in organizations that is most commonly held by individuals?

"It's bad for organizations but necessary for managers to get ahead."

The Leadership Grid shows that Paul is a 1,1 leader. Which of the following is therefore true about Paul's leadership?

. Paul has little concern for people or for work performance.

Which of the following is NOT an example of an individual who is leading?

A friend convincing you to accept a date

Which of the following statements BEST describes the general relationship between stress and performance?

As stress increases, performance will increase for a time.

A manager who tells a subordinate that he will not recommend her for promotion unless she supports his proposal in an upcoming sales meeting is using which type of political behavior?

Coercion

In the television series Mad Men, Don Draper is responsible for the creative side of the ad agency. He tells one copy writer about a product and she submits ten ideas. Draper decides if one is good. Draper used which decision-making style?

Consult individual

According to Vroom's decision tree approach, what is the best measure of decision effectiveness?

Decision quality and subordinate acceptance of the decision

David tells his people his standards, schedules work for his section, and gives his people updates on standard achievement. Based on the path-goal theory, what kind of leader behaviors is David exhibiting?

Directive

Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress?

Exhaustion

A scientist in the R&D department who is capable of making an important discovery possesses which type of power?

Expert

Which of the following best represents an objective and unbiased view of political behavior in organizations?

It can be good or bad for organizations, depending on the manager's intentions."

What score does Fiedler use to determine leader style?

Least Preferred Coworker

Bernard Madoff manipulated clients and enjoyed doing it. He showed a lot of the personality trait ____. His fellow prisoners might not appreciate it now.

Machiavellianism

In the Marine Corps subordinates want tough effective training that they know will someday save their lives. Marines also want to be well taken care of by a supportive leader. Marine desires for tough training and supportive leaders supports the ____ model of leadership behavior.

Ohio State studies

In which of the following theories can leadership behavior be focused on relationships with people and on work performance at the same time?

Only the Ohio State studies and the Leadership Grid

Which of the following leadership models is a direct extension of the expectancy theory of motivation?

Path-goal

Which of the following is a situational leadership model?

Path-goal theory

Yakov is a Type A person. He will not exhibit much ____.

Patience

____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another.

Personality

Tom is taking art classes because he thinks they will help him be more creative at work. He is experiencing which stage of the creative process?

Preparation

If leaders are able to offer or withhold rewards, what type of power do they have?

Reward

Jayme is the team facilitator for a project. No guidelines exist for the project. Also, Jayme has had some personality clashes with some of the task force members, so leader-member relations are poor. According to Fiedler's LPC theory, what type of leadership style is appropriate in this situation?

Task-oriented

What is the basic assumption of situational approaches to leadership?

The appropriate leader style will vary from one set of circumstances to another.

Which of the following is not a possible reward for a manager to use who wants to exercise effective reward power toward his or her subordinates?

The same reward for everyone

What approach to identifying a leader are you using if you vote for a politician based on his or her communication skills, intelligence, appearance, and assertiveness?

Trait

Rhoda is relaxed and not very competitive or driven to hard work. She is exhibiting

Type B behavior.

In the Marine Corps subordinates want tough, effective training that they know will someday save their lives. If you apply the Michigan studies in this case, the subordinates want

a job-centered leader.

Research suggests that creative people have which of the following personality traits?

a. Openness b. Independence c. An attraction to complexity d. Strong self-confidence e. ALL OF THESE

Which of the following is a factor that may neutralize or substitute for leadership?

a. Routineness b. Availability of feedback c. Intrinsic satisfaction d. Formalization e. ALL OF THESE

Which of the following can be a consequence of stress?

a. Sleep disturbances b. Poor performance c. Alcoholism d. Burnout e. ALL OF THESE

When CEOs fail in ethical leadership, which of the following are frequently involved?

a. Stonewalling b. Lying c. Blaming d. Counter-suing e. ALL OF THESE

Which of the following is a possible motive for a manager to engage in political behavior?

a. To protect herself from other people b. To acquire power c. To further her own agenda d. To further goals that she feels are in the best interest of the firm e. ALL OF THESE

Leadership is

a. a process. b. a property. c. using influence to shape behavior without using force. d. a set of characteristics found in people who are leaders. e. ALL OF THESE

Chandra has been a bank manager at the same bank for 35 years. She is vital to the bank and has a high level of autonomy and variety in her work. Her organizational commitment is likely to be high due to her

a. age. b. length of tenure with this bank. c. sense of job security. d. participation in decision making. e. ALL OF THESE

An individual's level of job satisfaction is determined by

a. compensation. b. work policies. c. relationships with co-workers and supervisors. d. working conditions. e. ALL OF THESE.

Managers and leaders differ in

a. how they create an agenda. b. how they achieve the agenda. c. how they execute the agenda. d. the type of outcomes they achieve. e. ALL OF THESE

Strategic leaders

a. understand the organization. b. understand the organization's environment. c. recognize the organization's current alignment with the environment. d. work to improve the organization's current alignment with the environment. e. ALL OF THESE.

Susan ordered printer ink from Dell. Two of the four items were defective. Susan says she does not like Dell. Her ____ component of an attitude reflects her feelings and emotions she has toward something

affective

A person's ability to get along with others in an organization is known as

agreeableness

The beliefs and feelings that people have about specific ideas, situations, and people are known as

attitudes

Traits that matter for leadership include all of the following EXCEPT

attractiveness

Jill observes that relationships are very important to Christine. Christine will go out of her way to help others. Christine is late for a meeting with Jill. Jill thinks the delay is due to Christine's generous spirit. Jill used

attribution

Consequences of organizational stress include all of the following EXCEPT

boredom

A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates.

c. more; more

In contrast to Fiedler's theory, path-goal theory assumes that leaders

can change their leadership style to fit the demands of a particular situation.

Jason is a writer for Time magazine. One of the things he likes best about his job is the adventure, going new places to cover stories around the world. He likes the organization inducements

career opportunities.

Demonstrating personal excitement or passion about something is part of ____ leadership.

charismatic

Punishment involves the use of ____ power.

coercive

Suzanne is organizing a 5K race for the Helene Cody Foundation. All the workers are volunteers. Suzanne has limited ____ power because volunteers have a tendency to quit if they do not like something.

coercive

Amelia loves to be outside. Nature gives her energy. She is studying park and recreation management in a classroom with textbooks and lectures. She is experiencing

cognitive dissonance.

The extent to which others in the same situation behave in the same way is known as

consensus

Travis observes that one of his employees always refuses to look him in the eye. He wonders if the employee lacks respect for him. Later, Travis sees that other employees also fail to look him in the eye. Travis decides that the employees are not disrespectful of him, but rather that he must be intimidating them. Travis makes this attribution based on

consensus

Nellie observes that whenever Peter calls in sick for a day it's because he is feeling resentful of one of her decisions. Nellie makes this attribution based on

consistency

Annika is talented, motivated, professional, and loyal. These are examples of her

contributions

____ thinking allows people to see similarities between situations or events.

convergent

As more companies become multi-national corporations, the need for ____ leadership has increased.

cross-cultural

Raakel has a learning difference. During her school years she developed remarkable determination, persistence, and character. Now she is a good employee and leader because of her individual contribution

effort

Tonio can read body language especially well. He has the EQ dimension

empathy

Andrea has a PhD in organizational psychology and fifteen years consulting experience. Her primary power is

expert

Karl is fond of saying 'remember, half the doctors you see graduated in the bottom of their class.' Karl is attempting to limit the ____ power of physicians.

expert

In the Ohio State studies, employees of supervisors who ranked ____ on initiating structure were ____ performers and expressed ____ levels of satisfaction.

high; high; low

In Fiedler's model, a ____ LPC score is said to reflect a ____ orientation and a ____ LPC score is said to reflect a(n) ____ orientation.

high; relationship; low; task

After oil prices hit record highs and the oil companies made record profits, some of the oil CEOs appeared on the Today show to explain their business to consumers. This is an example of

impression management.

Donald Trump is described as an average manager, but many view him as larger than life. Trump engages in

impression management.

The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the behavior called ____ in the Ohio State studies, and ____ in the Leadership Grid.

initiating-structure; concern for production

When Ann is in a room full of people, she says she wants to be the draperies. She has the personality trait

introversion

Will prefers to be alone, likes the big picture, makes gut decisions, and completes work before moving on to the next project. His traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator

introvert intuitive feeling judge

Theresa gets her energy from solitude, prefers detail-oriented concrete projects, uses logical reasoning, and enjoys seeing a finished product. Her traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator.

introvert sensing thinking judge

The relationship between stress and performance

is such that there can be too much stress or too little stress.

At the opposite ends of the single continuum used by the Michigan studies are the leader's ____ and ____.

job-centered leader behavior; employee-centered leader behavior

In the Myers-Briggs framework, someone who likes task identity is labeled ____, which is not a particularly accurate term.

judging

Christine is generous and kind with such joy that it becomes contagious to others. She is a

leader

A supervisor's use of coercion also involves the

loss of leadership.

Someone who is content with a low level job, is not confident, and focuses on extrinsic rewards has

low self-esteem.

When Caryl feels anxiety, fear, or anger, she prays. Afterward she is more productive. This is an example of the EQ dimension

managing emotions.

A person's range of interests is captured in the personality trait of

openness

Jamie is constantly looking things up on Google. He is very curious and always learning. He has the personality trait

openness

Howard Schultz, the CEO of Starbucks, hires managers by looking for two qualities⎯integrity and passion. According to Schultz, these qualities are as important as experience and abilities because he wants people to become passionate about helping the company succeed while maintaining high ethical standards that promote the organization's responsibility to society. In other words, Schultz values

organizational commitment.

In the Leadership Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who has high concern for both ____ and ____.

people; production

Individuals become aware of and interpret information about their environment through a set of processes called

perception

Companies are reluctant to hire over-qualified people because their ____ will not match and the employee will likely leave after a short period.

person-job fit

Carolyn discusses and reasons with the Board of Directors until they agree to let her try her new strategic plan for a trial period. Carolyn is using

persuasion

For a summer job, Dan picked fruit and vegetables. He was very bored, hot, and tired. He experienced stress caused by

physical demands

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She has made a(n) ____ with her new employer.

psychological contract

Actor Ronald Reagan became president. Actor Arnold Schwarzenegger became governor. There is a political theory that contends that with the ____ powers these men have, their election to public office was virtually guaranteed.

referent

John dresses like his supervisor, uses the same expressions, and has also taken up tennis, his boss's favorite sport. John's supervisor has ____ power.

referent

Jessica, a middle manager, does what her boss tells her to do because her boss controls her salary and promotion opportunities. This type of influence is known as

reward power.

Juggu loves to study history. He is especially interested in bold leaders like Alexander the Great, who took daring action. Juggu admires the personality trait of high

risk propensity

According to Fiedler, a task is structured when it is

routine, easy to understand, and unambiguous.

Lee admires her CEO. Recently some top executives were accused of offering bribes in other countries. Lee believes there is no way the CEO knew about it. She is using

selective perception.

Agreeableness is similar to the EQ dimension

social skill

Officers in the US military have no control over employee pay. It is all based on time of service and rank. The military uses medals and ribbons to acknowledge excellence. The medals are an example of the inducement

status

Herald thinks his new coworker from China will be book smart but have no creativity or street smarts. He is using

stereotyping.

In Fiedler's model, favorable situations are those that have good leader-member relations, a(n) ____ task, and ____ leader position-power.

structured; strong

When a crisis occurs, communication directors are called on to answer questions with incomplete information, quickly, with long term consequences for the image of the company. The directors experience stress caused by

task demands.

Kamali and Maggie have to write a crisis communication plan for tainted food that has been making people sick. In Fiedler's model, this task would be described as low in

task structure.

In the television series Mad Men, Don Draper is responsible for the creative side of the ad agency. He has a unique relationship with Peggy, the copy writer. She is part of his in-group. This information would be significant with ____

the LMX model.

All of the following are situational theories of leadership except

the Ohio State Studies.

The concept of charismatic leadership is most closely related to

the trait approach.

John Mackey, CEO of Whole Foods, has changed the way many Americans shop for groceries. He helped organic go mainstream. He is a ____ leader.

transformational