CHAPTER 11 MGT340

Alec works on a new product development team at GTO Industries. His team is composed of members from engineering, quality, manufacturing, marketing, purchasing, and accounting. This describes a ________. A. divisional structure B. cross-functional team C. matrix structure D. simple structure E. network structure

B.

Which of the following managers has line authority? A. The quality control manager consults with the production manager about statistical analysis of production to ensure compliance with quality standards. B. A customer service manager establishes the work schedules of customer service representatives and can discipline them in accordance with the rules of the company. C. The finance manager assists the director of sales in developing an incentive compensation program that is consistent with budgetary constraints. D. A human resources manager lends guidance to the customer service manager to ensure that the proper documentation is in place before a customer service representative is fired. E. The company attorney advises the human resources manager with respect to a discrimination lawsuit filed by an employee

B.

Which organizational structure did Jack Welch use at GE to eliminate vertical and horizontal lines within GE and to break down external barriers between the company and its customers and suppliers? A. Divisional structure B. Boundaryless organization C. Matrix structure D. Team structure E. Virtual organization

B.

At a delicatessen, one employee greets patrons and takes their orders. Another employee assembles the sandwiches. A third employee wraps the sandwiches and operates the cash register. Which element of organizational design does this illustrate? A. Decentralization B. Chain of command C. Work specialization D. Departmentalization E. Staff authority

C.

In a(n) ________ organization, authority is centralized and rules are clearly specified. A. divisional B. functional C. mechanistic D. organic E. matrix

C.

Joan is a manufacturing engineer who works on a new product development team along with members from design, engineering, production, purchasing, finance, marketing, and quality assurance. Joan still has responsibilities to the Manager of Manufacturing Engineering, but simultaneously reports to the new product development team leader. What type of organizational design does this describe? A. Functional structure B. Virtual organization C. Matrix structure D. Network organization E. Project structure

C.

Jolene owns her own marketing design consulting business. There are only five employees, so the organization has a flat hierarchy, and Jolene retains full authority. Jolene's company would best be described as a ________ structure. A. divisional B. network C. simple D. matrix E. functional

C.

Laura is a billing clerk in a medium-sized manufacturing company. She reports to the Supervisor of Accounts Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial Officer, who reports to the company president. Which element of organizational design does this illustrate? A. Work specialization B. Staff authority C. Chain of command D. Decentralization E. Departmentalization

C.

The ABC retail company groups activities around its East Coast, West Coast, and Midwest locations. Which type of departmentalization is the company using? A. Process B. Product line C. Geographical D. Customer E. Functional

C.

The president of Adam's company rules with an iron fist. All decisions must first be approved by the president, regardless of how small or insignificant they are. This suggests that there is a high degree of ________ within the company. A. decentralization B. work specialization C. centralization D. departmentalization E. formalization

C.

Which of the following products would likely be produced using process production? A. Refrigerators B. Laptop computers C. Gasoline D. Custom-made outdoor furniture E. Gourmet cupcakes

C.

A manufacturer of luxury handbags and luggage does not hire any permanent employees in its distribution facilities. Workers are hired as temporary workers, subject to demand for their services. The company pays no Social Security, Medicare, or unemployment insurance taxes on these employees. Which term best describes this work arrangement? A. Matrix workers B. Telecommuters C. A compressed work week D. Contingent workers E. Flextime workers

D.

A textile mill has separate departments for spinning, weaving, dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon ________. A. geography B. customer C. division D. process E. product

D.

In an organic organization, which of the following would you most likely see? A. Structured rules and regulations B. Multiple layers of management C. Standardized jobs D. High degree of decentralization E. Direct supervision

D.

The rights inherent in a managerial position to tell people what to do and to expect them to do it is known as ________. A. chain of command B. responsibility C. centralization D. authority E. span of control

D.

Which of the following is NOT one of the six key elements of organizational design? A. Chain of command B. Span of control C. Departmentalization D. Regulation E. Formalization

D.

The formal arrangement of jobs within an organization is known as ________. A. the chain of command B. work specialization C. staff authority D. the organizational structure E. decentralization

D. THE ORGANIZATION STRUCTURE

An automobile manufacturer has four distinct business unitsdash-one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on this, it can be assumed that the company has a ________ structure. A. simple B. functional C. matrix D. network E. divisional

E.

The organizational structure that is built around self-directed work groups that are responsible for all work performance results in their respective areas is a ________. A. project structure B. virtual organization C. matrix structure D. network organization E. team structure

E.

Which of the following is the best example of customer departmentalization? A. A single-location furniture manufacturer with separate departments for accounting, sales, manufacturing, quality, and human resources B. A national bank with branches in 40 states C. An automobile manufacturer with separate divisions for passenger cars and pick-up trucks D. A major appliance manufacturer with separate divisions for dishwashers, refrigerators, and microwave ovens E. A textbook publisher with separate divisions for clients in higher education, professional continuing education, elementary education, and secondary education

E.

A small, private college groups employees together by the work specialty, such as academic affairs, financial aid, food service, and campus security. This college appears to have a________ structure. A. functional B. network C. simple D. matrix E. divisional

A.

At Mark's company, the policy and procedures manual is two inches thick and seemingly covers every single aspect of work in great detail. He has even jokingly said, "If the company wanted you to have a family, it would probably be in the procedures manual." Based on this, it would appear that Mark works for a(n) ________ organization. A. mechanistic B. divisional C. organic D. matrix E. functional

A.

In terms of how many employees a manager can effectively and efficiently manage, the trend in recent years has been toward ________. A. wider spans of control B. more centralization C. higher formalization of jobs D. less employee empowerment E. increased work specialization

A.

In which of the following organizations would an organic structure likely be most appropriate? A. A company pursuing unique innovations in a dynamic, rapidly changing industry B. A well-established company that operates in a predictable, relatively stable environment C. A company that manufactures a high-volume product using a well-established manufacturing process D. An organization that relies on employees at all levels being in lockstep with directives from top management E. A large company that is the cost leader in the market and needs to focus on efficiency and cost control

A.

________ is the principle that no subordinate in an organization should report to more than one manager. A. Unity of command B. Departmentalization C. Centralization D. Span of control E. Employee empowerment

A.