CHAPTER 11 Motivating Employees

Which of the following is an example of an extrinsic reward?

A manager giving an "employee of the month" award with a certificate and gift vouchers

Arax Group of Companies (AGC) has a group incentive plan for its employees. Under this plan, the company sets aside a portion of its profits and divides it among employees. Which of the following plans has the company adopted?

A profit-sharing plan

Which of the following is an example of reinforcement?

A truck driver getting a bonus for making deliveries on time

Which of the following is true about Maslow's hierarchy of needs theory?

Maslow argues that needs are organized into a hierarchy, and the most basic needs are at the bottom of the hierarchy.

Which of the following methods is often used to pay independent contractors, that is, people who are self-employed and perform work for an organization?

Piecework system

Brian is the manager of a sales office. His company has not been doing well lately, and all his employees are demotivated because of that. Which of the following needs must Brian try to satisfy in order to motivate his employees?

Security

Edgar, a student at New York University, goes to Luanda every summer to teach poor kids. He volunteers with an Angolan government agency for two months every year for this purpose. Which of the following needs categorized by Maslow's theory does Edgar want to satisfy?

Self-actualization

Which of the following theories maintains that people keep doing things that have led to consequences they like, and people avoid doing things that have had undesirable consequences?

Skinner's reinforcement theory

Jina works as an accountant for a small manufacturing company. She works from home on weekdays so that she can keep an eye on her ailing father. The company has provided her with a computer that allows her to keep in touch via e-mail. Which of the following flexible work arrangements is exemplified in this scenario?

Telecommuting

A family-friendly policy that allows employees to work more hours on fewer days, allowing more days off, is called ________.

a compressed workweek

Frederick Herzberg's research led to the conclusion that

employee satisfaction and dissatisfaction stem from different sources.

When a person does not feel valued by his or her company, the person's ________ needs are most likely to be unfulfilled.

esteem

A policy that grants employees some leeway in choosing which 8 hours a day or which 40 hours a week to work is called

flextime.

The structure of a pay plan

influences the degree to which employees are motivated to perform well.

An extrinsic reward

is a compensation that is extraneous to the task accomplished.

According to Maslow, a man who has met his security needs is most likely to also have satisfied his ________ needs.

physiological

According to Maslow, a man will satisfy his ________ needs before he attempts to satisfy his social needs.

physiological

According to Herzberg's two-factor theory, satisfaction results from the

presence of motivating factors.

Frederick Herzberg found that employees are most productive when organizations

provide a combination of desirable hygiene factors and motivating factors.