Chapter 11 Principles of Management

A System 4 design emphasizes Group of answer choicesopen and extensive interaction processes.supportive relationships.group decision making.high-performance goals.All of these choices

All of these choices

Weber's guidelines for bureaucratic design include

a clear chain of command.

Which of the following BEST describes the situational view of organization design? Group of answer choices

The appropriate organization design depends on the circumstances.

An organization that uses two overlapping bases of departmentalization has a hybrid structure. Group of answer choicesTrueFalse

false

Differentiation is the degree to which various subunits must work together in a coordinated fashion. Group of answer choicesTrueFalse

false

Exxon Mobil is an example of an organization that uses large-batch technology. Group of answer choicesTrueFalse

false

The divisional (M-Form) design is used by an organization with a set of unrelated businesses. Group of answer choicesTrueFalse

false

Under the H-form arrangement, the members and units in the organization are grouped into functional departments such as marketing and production. Group of answer choicesTrueFalse

false

Woodward considered continuous-process technology simple compared to large-batch technology. Group of answer choicesTrueFalse

false

Which of the following exemplifies the definition of technology in the text? Group of answer choicesConverting iron ore into steelCreating a work of art from paint and canvasCreating a website for a business start upTransforming lumber into fine furnitureAll of these choicesGroup of answer choices

All of these choices

Which of the following statements about Likert's approach is FALSE? Group of answer choicesIt holds that the bureaucratic model has numerous drawbacks.It advocates a System 4 design.It is flexible and varies from one manager to another.It characterizes eight processes.It paralleled the human relations school of management.

It is flexible and varies from one manager to another.

The best-known and most important behavioral approach to organization design is Group of answer choices

Likert's System 4.

Which of the following statements is NOT an accurate reflection of the relationship between organizations and organization design? Group of answer choices Organization design is used to manage the total organization.Once an organization is designed, the organization changes little.Organization design for large organizations is extremely complex compared to that for smaller organizations.Organization design is the overall pattern of the structural components that make up an organization.Organization design is influenced by many of the same factors that influence an organization's structure.

Once an organization is designed, the organization changes little.

____ are internal organizational factors that can influence the organization design selection. Group of answer choices

Organization size and the technology employed

Which of the following statements does NOT describe a shortcoming of bureaucratic organizations?

Organizational efficiency is reduced in a bureaucratic organization.

Which of the following is NOT a process characterized by Likert? Group of answer choicesLeadershipDecision makingPlanningControllingCommunication

Planning

Staples print shop prints whatever the customer requests. What class of technology does it use? Group of answer choices

Unit production

A System 1 organization is most like

a formal bureaucracy.

The two universal approaches to organization design that represent the foundation of what we know about organization design are

bureaucratic and behavioral.

Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization. Group of answer choices design structure development behavior management

design

A manager at Johnson & Johnson has considerable discretion over how work is performed and how problems are solved. Johnson & Johnson is mechanistic. Group of answer choicesTrueFalse

false

A strength of Likert's System design is that it finds one best way to design an organization. True False

false

In a bureaucracy, rules, division of labor, and hierarchies of authority Group of answer choices affect goal setting. restrict the flow of information. increase the number of lateral relationships .improve organizational efficiency .reduce the need to process information.

improve organizational efficiency.

When a patient in critical condition enters the emergency room, the skills of numerous people are geared toward saving the individual's life. Sometimes this isn't possible, and as a result, the personnel look to each other for emotional support. Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced. According to Weber's bureaucratic model Group of answer choices

none of these

The behavioral model paralleled the emergence of

the human relations movement.

Firms using unrelated diversification more likely rely on a strong hierarchical reporting system, so that corporate managers can better monitor the performance of individual units within the firm. Group of answer choicesTrueFalse

true

One of the primary strengths of a bureaucratic form of organization structure is how it prevents favoritism. Group of answer choices True False

true

Organization design is a means to implement strategies and plans to achieve organizational goals. Group of answer choices True False

true

The bureaucratic model is the model of organization design consistent with the human relations movement that stresses attention to developing work groups and concern with interpersonal processes. Group of answer choices True False

false

The divisional (M-Form) design is based on unrelated diversification. Group of answer choicesTrueFalse

false

Weber viewed the bureaucratic form of organization as all of the following EXCEPT

personal

The Landon Corporation has three divisions that are very closely related and functional departments for personnel and information systems. Landon is using a hybrid design. Group of answer choices

true

The matrix designs enhance flexibility because teams can be created, redefined, and dissolved as needed. Group of answer choicesTrueFalse

true

The matrix organization design violates Fayol's principle of unity of command, which states that each subordinate should report to one and only one superior. Group of answer choicesTrueFalse

true

The most important issue for international organization design is how to design the firm to most effectively deal with international forces and compete in global markets. Group of answer choicesTrueFalse

true

Employees at Blackrock had a mustache growing contest. It cost $20 to enter and $20 to be a judge. After a month the winner was announced and the money donated to the winner's charity of choice. Which bureaucratic characteristic does this violate? Group of answer choices

An appropriate social distance between supervisor and subordinate

Employees at Recordings for the Blind and Dyslexic met at a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment Which bureaucratic characteristic does this violate?

An appropriate social distance between supervisor and subordinate

Which of the following statements comparing System 4 and Weber's bureaucracy is MOST accurate? Group of answer choicesBoth neglect the goal of organizational efficiency.Both tend to be flexible and fluid.Both are universal approaches to organization design.Both developed from the classical school of management thought.Both support design based on the current environment.

Both are universal approaches to organization design.

Which of the following is NOT a factor in the situational view of organization design? Group of answer choices Control Size Technology The environment Organizational life cycle

Control

Organizational design is the building block. Job design is how the blocks are put together. Group of answer choices True False

FALSE

The appropriate degree of specialization can vary, but not the appropriate span of management. Group of answer choices True False

FALSE

Which of the following statements does NOT describe a characteristic of Weber's bureaucracy? Group of answer choices

It created labor unions.

A small-town police force has six patrol officers, two radio dispatch operators, two supervisors, and one police chief. At any time, three patrol officers, one radio operator, and one supervisor are on duty. The police chief works from 8 a.m. to 5 p.m. Because of the size of the organization, a patrol officer can expect to deal with cases of vandalism, car theft, shoplifting, assault and battery, domestic disputes, broken traffic signals, and auto wrecks during a typical shift. Which of the following statements describes a problem that occurs because the police force does not use a bureaucratic organization design?

Its organizational efficiency is much less than it could be.

The H in H-form stands for hybrid. Group of answer choicesTrueFalse

false

According to Burns and Stalker, firms that use an organic design are the most successful firms in a stable environment. Group of answer choicesTrueFalse

false

Many organizations are creating designs for themselves that minimize their need to adapt to changing circumstances and to a changing environment. Group of answer choicesTrueFalse

false

Orange County Choppers makes custom motorcycles. It uses continuous-process technology. Group of answer choicesTrueFalse

false

Organic organizations do not go through the organization life cycle. Group of answer choicesTrueFalse

false

Organizations that select a prospecting business strategy would want to use a bureaucratic design in order to control the rapid changes occurring in the organization. Group of answer choicesTrueFalse

false