Chapter 11
The first step in establishing training and development programs is to assess the needs of the organization and the skills of the employees. conduct pre-employment tests. establish appropriate simulation parameters. start designing programs.
assess the needs of the organization and the skills of the employees.
A __________ allows workers to work the full number of hours per week in fewer days. maximum plan flextime plan compressed workweek double shift plan
compressed workweek
Newport Communications uses a flextime plan; however, all employees must be on the job from 10:00 a.m. until 2:00 p.m. What are these hours called? compressed time. core time. mandatory attendance time. shared facilities time.
core time. Core time refers to the particular hours of the day when all workers are expected to be at their job stations.
A fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount is known as a soft benefit plan. false true
false
An employment appraisal may include a 360-degree review, which is an appraisal that includes job-related and non-job-related comments from a range of employees. true false
false
Employment tests should focus on general job skills rather than skills that are related directly to the job. true false
false
The amount most businesses spend on selecting and training workers is relatively low. true false
false
The first step in the human resource planning process is to prepare a job analysis for each available position within the firm. true false
false
The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to give the sales representatives a stronger incentive to collaborate with each other and act as a team. be able to deduct the cost of compensating the sales representatives from its taxable income. provide sales representatives with a strong incentive to generate more sales for the company. keep the pay system as simple as possible.
provide sales representatives with a strong incentive to generate more sales for the company. Commissions base pay on a percentage of sales. Thus, the greater the sales the more income the sales representative will earn. This should give the representatives a strong incentive to push for additional sales.
A job specification identifies the minimum qualifications a person must have to fill a particular job. false true
true
Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization. true false
true
Internal promotions are a cost-effective way of filling positions within a firm because the employees filling the position are already familiar with the organization's culture and procedures. true false
true
New technologies are assisting on-the-job training and creating more cost-effective methods, when the job requires more intricate skills. true false
true
On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks. true false
true
Temporary help services, job fairs, and social media are external sources for recruitment. true false
true