Chapter 11

As a user of information systems (IS), an employee has a responsibility to avoid ________. A) unauthorized hardware modifications B) changing system passwords frequently C) backup procedures D) applying software patches

A) unauthorized hardware modifications

It is a user's responsibility to install patches and fixes when asked to do so. TRUE or FALSE

TRUE

Large-scale project managers require deeper project management knowledge than small-scale managers. TRUE or FALSE

TRUE

New information systems must be consistent with an organization's goals and objectives. TRUE or FALSE

TRUE

Parting business with an outsource vendor is exceedingly risky. TRUE or FALSE

TRUE

Protection of information assets is a major function of an information systems (IS) department. TRUE or FALSE

TRUE

The knowledge of responsibilities and duties of an information systems (IS) department helps one become a better consumer of the IS department's services. TRUE or FALSE

TRUE

The membership of a steering committee is determined by the CEO and other members of the executive staff. TRUE or FALSE

TRUE

The potential loss of intellectual capital is a concern related to outsourcing. TRUE or FALSE

TRUE

The purpose of an information system is to help an organization accomplish its goals and objectives TRUE or FALSE

TRUE

The purpose of an outsourcing relations department is to negotiate agreements with other companies to provide equipment, applications, or other services. TRUE or FALSE

TRUE

The rights of an information systems user depend on the purpose of a system's usage. TRUE or FALSE

TRUE

The ________ group investigates new information systems and determines how the organization can benefit from them. A) outsourcing relations B) development C) technology D) operations

C) technology

Which of the following is true of the alignment between information systems and organizational strategies? A) Information systems must evolve with changes made in organizational strategies. B) The infrastructure of information systems can be easily influenced by strategic changes. C) Integrating different information systems applications with organizational strategies is inexpensive. D) Maintaining the alignment between information systems and strategies is a final process.

A) Information systems must evolve with changes made in organizational strategies.

Which of the following is a responsibility of a small-scale project manager? A) Initiate, plan, manage, monitor, and close down projects. B) Develop test plans, design and write automated test scripts, and perform testing. C) Advise the chief information officer, executive group, and project managers on emerging technologies. D) Help users solve problems, provide training

A) Initiate, plan, manage, monitor, and close down projects.

Which of the following is true if the development group of a company's information systems (IS) department is staffed primarily by programmers, test engineers, technical writers, and other development personnel? A) The company develops programs in-house. B) The company has a separate department for data warehousing. C) The company has security issues with the department. D) The company contracts work to other companies.

A) The company develops programs in-house.

Which of the following statements is true of the development group of a company's information systems (IS) department? A) The size and structure of the group depends on whether programs are developed in-house or outsourced. B) An important function of this group is to monitor user experience and respond to user problems. C) This group plays a major role in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services. D) The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.

A) The size and structure of the group depends on whether programs are developed in-house or outsourced.

Which of the following is a risk of outsourcing information systems? A) Vendors can gain access to critical knowledge of the outsourcing company. B) Vendors are not subject to a contractual agreement with the outsourcing company. C) The long-term costs of information systems are outweighed by their benefits. D) Organizations opting for outsourcing cannot gain economies of scale.

A) Vendors can gain access to critical knowledge of the outsourcing company.

In an organization, the IS department's principal manager is called the ________. A) chief information officer B) chief executive officer C) chief technology officer D) chief operating officer

A) chief information officer

In ________, hardware and both operating system and application software are leased. A) software as a service (SaaS) B) outsourcing licensed software C) platform as a service (PaaS) D) infrastructure as a service (IaaS)

A) software as a service (SaaS)

________ is the process of hiring another organization to perform a service. A) Insourcing B) Outsourcing C) Crowdsourcing D) Open-sourcing

B) Outsourcing

Which of the following staff functions is at the top-most level of a typical senior-level reporting relationship? A) chief information officer (CIO) B) chief operating officer (COO) C) chief technology officer (CTO) D) chief financial officer (CFO)

B) chief operating officer (COO)

A ________ performs a wide range of activities such as programming, testing, database design, communications and networks, project management, and is required to have an entrepreneurial attitude. A) systems analyst B) consultant C) small-scale project manager D) database administrator

B) consultant

Which of the following is a responsibility of a systems analyst? A) advising the chief information officer on emerging technologies B) determining system requirements C) monitoring and fixing computer networks D) managing the IT department

B) determining system requirements

The ________ group manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media. A) technology B) operations C) development D) outsourcing relations

B) operations

If a company's information systems (IS) related programs are not developed in-house, then the development group of the IS department will be staffed primarily by ________. A) test engineers B) systems analysts C) technical writers D) programmers

B) systems analysts

________ is a title given to the principal manager of an organizations IS department A) Chief executive officer B) Chief technology officer C) Chief information officer D) Chief operating officer

C) Chief information officer

Which of the following is an advantage of outsourcing information systems? A) An outsourcing company is typically in complete control of the process. B) It is a cheaper short-term solution to achieve long-term benefits. C) It can be an easy way to gain expertise otherwise not known. D) The vendors can be easily and cheaply changed if performance is below par.

C) It can be an easy way to gain expertise otherwise not known.

________ refers to the leasing of hardware with preinstalled operating systems. A) Software as a Service (SaaS) B) Outsourcing licensed software C) Platform as a Service (PaaS) D) IaaS cloud hosting

C) Platform as a Service (PaaS)

In organizations where primary information systems support only accounting activities, a reporting arrangement wherein the chief information officer reports to the ________ is practical. A) chief executive officer B) chief operating officer C) chief financial officer D) chief technology officer

C) chief financial officer

In order to accomplish organizational goals and objectives, an organization's information systems (IS) must be aligned with its ________. A) reporting structure B) culture C) competitive strategy D) departments

C) competitive strategy

Which of the following is a right of a user of information systems (IS)? A) expecting hand-holding for basic operations B) making hardware modifications to your computer as you see fit C) contributing to requirements for new system features and functions D) receiving repetitive training and support for the same issues

C) contributing to requirements for new system features and functions

The ________ group within the information systems (IS) department manages the process of creating new information systems as well as maintaining existing information systems. A) technology B) operations C) development D) data administration

C) development

A ________ designs and writes computer codes. A) technical writer B) systems analyst C) programmer D) business analyst

C) programmer

An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information. A) operations B) development C) technology D) data administration

C) technology

In organizations that operate significant nonaccounting information systems, such as manufacturers, a reporting arrangement wherein the chief information officer reports to the ________ is more common and effective. A) chief technology officer B) chief financial officer C) VP manufacturing D) chief executive officer

D) chief executive officer

The ________ evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization. A) chief financial officer B) supply chain manager C) human resource manager D) chief technology officer

D) chief technology officer

The ________ group's purpose is to protect information assets by establishing standards and management practices and policies. A) outsourcing relations B) operations C) development D) data administration

D) data administration

Which of the following is a responsibility of an information systems (IS) user? A) providing hand-holding for basic operations B) giving repetitive support for the same issue C) authorizing hardware modifications D) following security and backup procedures

D) following security and backup procedures

A ________ monitors, maintains, fixes, and tunes computer networks. A) technical writer B) network programmer C) PQA test engineer D) network administrator

D) network administrator

A(n) ________ committee is a group of senior managers from the major business functions that works with the chief information officer to set information systems (IS) priorities and decide major IS projects and alternatives. A) enforcement B) disciplinary C) administrative D) steering

D) steering

A database administrator's responsibility is to design and write automated test scripts. TRUE or FALSE

FALSE

A salesperson's responsibility is to design and write computer programs. TRUE or FALSE

FALSE

A systems analyst monitors, fixes, and tunes computer networks. TRUE or FALSE

FALSE

A user support representative installs software and repairs computer equipment. TRUE or FALSE

FALSE

An important function of the development group of a company's information systems (IS) department is to monitor user experience and respond to user problems. TRUE or FALSE

FALSE

An operations group within an IT department may include programmers, test engineers, and technical writers. TRUE or FALSE

FALSE

Implementation risk is increased by outsourcing information systems (IS) services. TRUE or FALSE

FALSE

Information Systems (IS) infrastructure is known to be very malleable. TRUE or FALSE

FALSE

It is impossible to outsource an entire business function. TRUE or FALSE

FALSE

Microsoft's Azure is an example of SaaS. TRUE or FALSE

FALSE

Organizations outsource projects to engage its management team in their free time. TRUE or FALSE

FALSE

Outsourcing has made in-house information systems (IS)/IT functions obsolete. TRUE or FALSE

FALSE

The responsibilities of a chief information officer are the same as those of a chief technology officer. TRUE or FALSE

FALSE

The structure of an information systems (IS) department typically remains unchanged among organizations. TRUE or FALSE

FALSE

When a company outsources a system, it has complete control over prioritizing software fixes. TRUE or fALSE

FALSE

A technical writer writes program documentation, help-text, procedures, job descriptions, and training materials. TRUE or FALSE

TRUE

A user has the right to obtain necessary computing resources to perform his or her work efficiently. TRUE or FALSE

TRUE

Acquiring licensed software is a form of outsourcing. TRUE or FALSE

TRUE

An information systems (IS) department is responsible for adapting infrastructure and systems for new business goals. TRUE or FALSE

TRUE

An outsource vendor can choose the technology that it wants to implement, unless a contract requires otherwise. TRUE or FALSE

TRUE

Each outsource vendor has its own methods and procedures for its services. TRUE or FALSE

TRUE

Gaining economies of scale is an advantage of outsourcing. TRUE or FALSE

TRUE

In service-oriented outsourcing, a vendor is in the driver's seat. TRUE or FALSE

TRUE

In the context of information systems, maintenance means fixing problems or adapting existing information systems to support new features and functions. TRUE or FALSE

TRUE

In the context of right to reliable network and Internet services, reliable means that one can use it without problems almost all the time. TRUE or FALSE

TRUE

Information systems (IS) users have the right to receive effective training in a format convenient to a user. TRUE or FALSE

TRUE

Information technology concerns products, techniques, procedures, and designs of computer-based technology. TRUE or FALSE

TRUE

Information technology must be placed into the structure of the information systems (IS) before an organization can use it. TRUE or FALSE

TRUE

It is a chief technology officer's responsibility to identify new technologies relevant to an organization. TRUE or FALSE

TRUE