Chapter 11 Quiz

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

Customer focus

Which of the following is NOT an analytical tool used in Six-Sigma quality improvement programs?

Decision diagrams

Which of the following is a dimension of design quality?

Features

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Define

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Demonstrated outstanding quality in their products and processes.

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Failures are caused.

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Internal failure costs

The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?

Providing feedback to applicants by the examiners

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Reliability

Which of the following is not a category reported in applying for the Baldrige Award?

Use of statistical quality control tools