chapter 11

Which of these is the sequence of steps in the training process? A) prepare B) plan C) present D) progress

B, A, C, D

Web-based training is most similar to which of these other training delivery methods?

Computer-based training

Which of these training delivery methods uses a combination of tutorials, multimedia, product demonstrations, and hands on activities?

Computer-based training

Which of the sequences below ranks learning methods from highest retention and performance to lowest? A) observe a task B) listen to a lecture C) read a book D)solve a problem

D, A, C, B

In the early part of a training session, how should the topics below be organized into a sequence? A) present new material B) establish motivation C)introduce new topic D) review previous topic

D, C, B, A

During which step in a training session should a trainer provide pointers to additional information and resources for trainees who are interested?

Describe next steps

During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful?

Establish motivation

A learning management system is a software application that automates the role of trainer for small businesses that cannot afford a trainer position. T/F

False

A performance objective is a statement of the knowledge and skills trainees need to learn by the end of a training session. T/F

False

A training session that introduces new material, presents the new material and then summarizes what was learned is too repetitious.

False

A training session that introduces new material, presents the new material and then summarizes what was learned is too repetitious. T/F

False

A visual learner/nonverbal would probably prefer to read a manual rather than listen to a lecture on a training topic. T/F

False

Due to the popularity of self-paced training materials and online, interactive training delivery methods, the role of support specialists as trainers is likely to disappear in the next few years. T/F

False

Hands-on training activities are not as effective as demonstrations as a training delivery method. T/F

False

How trainees perform on hands-on exercises is rarely useful feedback to a trainer on the effectiveness of his or her training methods. T/F

False

In Bloom's Taxonomy of cognitive skills, the highest level is application, or the ability to use information in a new situation. T/F

False

Learning objectives and performance objectives are two terms that mean the same thing. T/F

False

Since users are primarily adults, no explanation of motivation("Why are we learning this?"), is needed in a training session. T/F

False

The cost per trainee of classroom training versus small group training is about the same. T/F

False

The ideal class size for an optimal training situation is 40 trainees. T/F

False

Training and education are distinct processes that are independent of each other. T/F

False

Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills. T/F

False

When trainers begin to prepare specific training materials for a session, they generally start from scratch to avoid copyright problems. T/F

False

The outcomes of education and training are generally measured and evaluated in which of the following ways?

Training measures one's ability to perform tasks; education measures one's ability to explain concepts

A delivery method is a choice a trainer makes among several instructional technologies, media and ways to present information. T/F

True

A demonstrator of an application that uses a graphical user interface needs to pace point-and-click procedures to allow trainees to follow the steps. T/F

True

A disadvantage of classroom training is that all trainees do not learn at the same pace. T/F

True

A learning objective is a statement of the knowledge and skills trainees need to know. T/F

True

Assessment of training activities measures the performance of both the trainees and the trainer. T/F

True

Assessment of training activities measures whether they have met the planned learning and performance objectives. T/F

True

Collaborative learning is based on the idea that not all useful information must flow from a trainer to trainees. T/F

True

During the preparation step, a trainer decides on specific topics that will be covered and the sequence of topics T/F

True

During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful? T/F

True

Experienced trainers find that more short breaks during a training session are preferable to fewer, long breaks. T/F

True

Handouts or reference sheets for trainees to take away from a training session should be simple, but comprehensive.

True

Lectures, reading assignments, discussions, visual aids, handouts, demonstrations, tutorials, group projects and hands on assignments are examples of different training delivery methods. T/F

True

One of the goals of user support is to enable users to be as self-reliant as possible to reduce their need for support. T/F

True

Reading materials selected for a training session should match the reading level of the trainees. T/F

True

Role playing is an effective method for training user support specialists in communication and customer service skills because trainees rehearse actual work environment situations. T/F

True

The best performance objectives for a training session specify how well a trainee needs to be able to perform a task, such as speed or accuracy. T/F

True

The best training objectives begin with a verb, such as "plan", "describe" or "perform". T/F

True

The educational and work experience backgrounds of trainees often impact the content of a training program. T/F

True

The textbook states that mass market training materials may change the role of user trainer from preparer and presenter to coordinator and evaluator. T/F

True

Trainers are sometimes reluctant to use group discussions as a training method because they are afraid they may lose control of a training session. T/F

True

Users usually need at least a basic understanding of a computer's operation before they can become skills users of technology. T/F

True

When organizing a list of topics, most trainers begin with lower-level skills, such as basic vocabulary terms and concepts first, and then progress to skill-building activities. T/F

True

A trainee who learns best by listening to an explanation of a task is called a(n) ____.

auditory learner

When covered in a training session, features of hardware or software that are unusual, rarely used features are sometimes called ____

bells and whistles

How well trainees perform on a test or exercise is feedback primarily to ____.

both the trainees and the trainer

Which of the following training delivery methods does not necessarily make use of technology as part of the delivery method?

collaborative learning

An instructional technology, media or approach to presenting information in a training session is called a(n) ____.

delivery method

When planning a training session, the purpose of a pretest of trainees is to ____.

establish a baseline of the skill levels that trainees bring to the table

Printed materials designed to be taken from a training session to refresh a trainee's memory later are called ____.

handouts

The purpose of a beta test run of a training presentation is to____.

identify and fix trouble spots in the presentation

A software tool that automates many of the tasks associated with a training program, such as authoring, testing, and administration, is a ____.

learning management system

Which of these learning methods generally results in the lowest retention and poorest trainee performance?

listen

Which is true of small groups training versus larger classes?

more individual assistance is available.

Which kind of training format tends to be the highest cost method?

one-to-one training

Compared with education, the primary goal of training is to

perform tasks and build expertise

During which training step does a trainer develop details about the specific topics to cover and how to present them?

preparation

Trainers should aim the level of the training at ____ of the group of trainees.

some what below the average level

One way to explain the different goals of training and education is ____.

training may be short term; education is usually longer term

One of the most effective ways to enable users to be more self-reliant is through a ____.

user training program

A trainee who learns best by seeing a demonstration is called a(n) ____.

visual learner/nonverbal