Chapter 12

1. A physical and mental exhaustion from work stress is known as: a) job burnout. b) constructive stress. c) self-bias. d) destructive attribute.

a

1. Consider the following example of how managers may misconstrue work behavior. If they see men in a discussion, they might think they are discussing a new deal; if it's a group of women, they might perceive them as gossiping. This is an example of __________. a) stereotyping b) the halo effect c) selective perception d) projection

a

1. Generalized positive and negative feelings or states of mind are called __________. a) moods b) agreeableness c) conscientiousness d) emotional stability

a

1. Jenna believes that, for the most part, she is responsible for what happens to her. She has a(n) __________ locus of control. a) internal b) external c) self-monitoring d) standard

a

1. The process of creating explanations for events is called __________. a) attribution b) self-awareness c) self-serving bias d) projection

a

1. A(n) _____________ uses one attribute to develop an overall impression of a person or situation. a) mood contagion b) halo effect c) withdrawal behavior emotion

b

1. According to the Myers-Briggs Type Indicator, a type ESTJ person would most likely be: a) analytical, strategic, forceful, and quick to take charge. b) practical, decisive, logical, and quick to dig in. c) insightful, free thinking, and determined. d) conscientious, considerate, and helpful

b

1. Alex is having difficulty at work and he believes that the problem is with his work environment even though all others are doing well. Alex, most likely, has a(n) __________ locus of control. a) internal b) external c) self-monitoring d) standard

b

1. Among high-Machs, which of the following is NOT expected? a) Emotional detachment b) Concern for the means over the end c) Exploitation of others d) Manipulation

b

1. Sally tends to procrastinate early in a project's development, but she always comes through when the pressure is on. For Sally, the pressure is a form of __________. a) Type A personality b) constructive stress c) personal wellness d) destructive stress

b

1. Susan, for the most part has always believed that she is not responsible for what happens to her. Susan has a(n)__________ locus of control. a) internal b) external c) self-monitoring d) standard

b

1. The profile of characteristics making a person unique from others is called __________. a) emotional stability b) personality c) locus of control d) extroversion

b

1. Which component of attitude reflects beliefs and values? a) Dissonance b) Cognitive c) Affective d) Behavior

b

1. Which of the following is the degree to which a person defers to authority and accepts status differences? a) Machiavellianism b) Authoritarianism c) Locus of control d) Personality

b

1. __________ is a positive influence on effort, creativity, and diligence in work. a) Job burnout b) Constructive stress c) Self bias d) Destructive stress

b

1. __________ is a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities. a) Fear b) Stress c) Self satisfaction d) Joy

b

1. __________ is aggressive behavior toward co-workers or the work setting. a) Job burnout b) Workplace rage c) Self bias d) Destructive stress

b

1. ____________ is the ability to understand emotions and manage relationships. a) Type A behavior b) Emotional intelligence c) Emotional stability d) Self-reliance

b

1. A predisposition to act in a certain way is called __________. a) bias b) cognitive dissonance c) attitude d) manipulation

c

1. A strong sense of belonging and connection with one's work and employer is called employee ___________. a) citizenship b) satisfaction c) engagement d) merit

c

1. A(n) __________ person is dependable, organized, and focused on getting things done. a) extraverted b) agreeable c) conscientious d) emotionally stable

c

1. A(n) __________ personality is oriented toward extreme achievement, impatience, and perfectionism. a) self-monitoring b) agreeable c) Type A d) Type B

c

1. In addition to working overtime at her manager's request, Riya has also had three exams this week. Riya thinks she did poorly on the second exam and is afraid she won't pass the third. This situation is an example of which of the following? a) Multiple personalities b) Type A personality c) Destructive stress d) Personal wellness

c

1. Perception can cause ___________ errors as we explain events and problems. a) reaction b) reflection c) attribution acknowledgement

c

1. The __________ component of attitude reflects a specific feeling. a) dissonance b) cognitive c) affective d) behavi

c

1. The process through which people receive and interpret information from the environment is called __________. a) projection b) constructive stress c) perception d) reception

c

1. The tendency to overestimate internal factors and underestimate external factors as influences on someone's behavior is called __________. a) projection b) selective projection c) fundamental attribution error d) impression management

c

1. Which of the following are strong feelings directed toward someone or something? a) Perceptions b) Projections c) Emotions d) Moods

c

1. Which of the following is NOT a Big Five personality trait? a) Agreeableness b) Emotional stability c) Intelligence d) Extraversion

c

1. __________ is the degree to which someone uses power manipulatively. a) Authoritarianism b) Controlism c) Machiavellianism d) Locus of control

c

1. __________ tries to create desired perceptions in the eyes of others. a) Self-serving bias b) Selective perception c) Impression management d) Projection

c

1. ____________ is the discomfort that a person feels when attitude and behavior are inconsistent. a) Attitude b) Self-serving bias c) Cognitive dissonance d) Selective perception

c

1. _______________ is the perceptual distortion caused by the use of a single characteristic or exposure to draw overall conclusions about an individual. a) Projection b) Stereotyping c) Halo effect d) Selective perception

c

1. All of the following impact job satisfaction EXCEPT: a) co-workers b) the quality of supervision c) work conditions d) competitors.

d

1. All of the following would be characteristic of true high self-monitors EXCEPT: a) a willingness and ability to change. b) a desire to learn. c) comfort with feedback. d) predictability.

d

1. Employees say their stress comes from all of the following EXCEPT: a) excessive emails b) long hours c) unrealistic deadlines d) rate of pay

d

1. Job burnout and workplace rage can be the result of long term __________. a) Type A personality b) constructive stress c) personal wellness d) destructive stress

d

1. Mood ________ is the spillover of one's positive or negative moods onto others. a) perception b) projection c) emotions d) contagion

d

1. Organizational __________ behaviors are the extras people do to go the additional mile in their work. a) attitude b) dissonance c) contagion d) citizenship

d

1. Strategies to reduce the negative effects of workplace stress include all of the following EXCEPT: a) identifying and minimizing stressors. b) changing the temporary work schedule. c) reducing performance expectations. d) shortening deadlines.

d

1. Tanya is the president of Cookware LLC. At the monthly orientation meeting she not only addressed the new employees but also their family members. Tanya was practicing __________. a) speaking b) projection management c) self-serving bias d) impression management

d

1. The __________ component of attitude reflects an intention to behave consistently with the belief and feeling. a) dissonance b) cognitive c) affective d) behavior

d

1. The degree to which someone is able to adjust his or her behavior in response to external factors is called __________. a) self-awareness b) selfishness c) locus of control d) self-monitoring

d

1. The reason(s) that managers should be concerned about job satisfaction include(s) all of the following EXCEPT: a) the decrease in turnover. b) the increase in the bottom line. c) the decrease in absenteeism rates. d) the increase in layoffs.

d

1. Very high stress at work may cause all of the following EXCEPT: a) physical exhaustion. b) reduced job satisfaction. c) personal problems. d) higher performance.

d

1. Which of the following is the degree to which a person feels positive about a work experience? a) Cognitive dissonance b) Wellness c) Attitude d) Job satisfaction

d

1. _____________ is the extent to which one believes that what happens is within their control. a) Self confidence b) Emotional stability c) Extroversion d) Locus of control

d