Chapter 12 MindTap

An employee selection approach in which the organization and the applicant attempt to match each other's needs, interests, and values is known as human resource planning.

false

Which type of compensation is linked to the specific tasks that an employee performs?

job-based pay

Sadia recently submitted a resume and cover letter to a small marketing firm and is invited for an interview. At her interview; however, the company representative is short with her and does not give her ample time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and is wearing a hijab. Which of the following laws will protect Sadia in the event she decides to press charges against the firm?

civil rights act, title VII

__________ refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees.

human capital

This selection tool measures managerial ability by presenting applicants with a stack of memos, telephone messages, e-mails, and other documents and requiring them to prioritize the items and decide how to deal with each of them.

in-basket stimulation

Which of the following is an example of compensation?

- Salary - Vacation days - Health insurance - Salary and vacation days only

Darius works for a technology company that has recently had to outsource some jobs because of a competitive market and less than ideal economy. Consequently, leaders at the company are considering laying off employees, but also want them to continue to stay connected to the company. Identify the strategy that best illustrates that company leaders are committed to the new social contract.

- Set up alumni networks - Provide ongoing professional development - Connect them with potential job opportunities

A __________ is a process that uses multiple raters, including self-rating, to assess employee performance and guide development.

360-degree feedback

According to the U.S. Bureau of Labor Statistics approximately what percent of American workers have part-time, contract or other types of non-standard positions rather than full-time jobs?

40%

The Patient Protection and Affordable Care Act, imposes a fee on firms that have over how many employees?

49

Which federal regulation requires continued health insurance coverage (paid by employee) following termination?

COBRA

This law allows employees to switch health coverage plans when changing jobs, regardless of preexisting health conditions. It also prohibits group health insurance plans from dropping sick employees.

HIPPA

The performance evaluation error in which a manager gives an employee the same rating on all dimensions, even if his or her performance is good on some dimensions and poor on others.

Halo Effect

Passed in 2010, this law requires that firms with 50 or more employees provide health care insurance for their workers or pay a fine if the government must subsidize health care coverage.

Patient Protection and Affordable Care Act

Ananya Perikh has been working for a Fortune 500 company for about a decade and is being vetted for a senior management position. When she is invited to meet with the CEO and president of the board of the company, Ananya casually mentions that she plans on marrying soon and would like to have children in the immediate future. While her superiors believe that Ananya is capable of balancing family and work life, she makes it known that family is her priority. Which of the following factors that affect women's opportunities is illustrated here?

She "leaves before she leaves."

Stagecoach is the name of a company that operates bus and rail services in the United Kingdom. Which of the following is an external factor that could influence work forecasting for Stagecoach?

The availability of applicants who can drive for the company

This law, passed in 1973, prohibits discrimination on the basis of physical or mental disabilities.

Vocational Rehabilitation Act

The question "What new technologies are emerging in our industry?" would be asked during which stage of the human resource planning process?

assessing trends

"what is the unemployment rate for our state?"

assessing trends of the planning process

Which generation shares a valuable "corporate memory?"

baby boomers

Temporary workers, contract employees, or leased employees are all examples of __________ workers.

contingent

Bolt is a new energy drink company that is committed to employing a diverse group of people. They hire a chief diversity officer (CDO) to ensure that this goal is met successfully. On her first day of work, the CDO should most likely:

develop cultural sensitivity trainings for all staff.

The most common method of training is social learning that involves using social media tools to network and learn informally.

false

A manager who rates an employee highly on sales skills and data analysis skills because the employee has good organizational skills is making this type of error.

halo effect

Which of the following is not a dividend of diversity?

increased harmony of existing majority

This technique enables managers to rank-order jobs based on their value to the company.

job evaluation

Because women are relationship oriented, more collaborative, and less hierarchical, they:

may be more competitive as managers in today's global and multicultural environment.

In this type of interview, applicants are encouraged to direct the conversation and talk openly about themselves.

nondirective interview

Myra's company recently decided that in order to cut costs, they needed to change their compensation structure. Currently, full-time staff persons are paid a salary biweekly and are given a bonus every year. The company president wants to continue paying biweekly salaries but also wants to figure out a different structure for paying bonuses. What can the president implement to better manage his company?

pay-for-performance

"We are going to need 50 extra copyeditors next year - can we use freelancers?"

planning for dealing with predicted shortfalls or overstaffing

This is the process of attracting people to the organization for the purpose of determining who is the best fit for open jobs.

recruiting

Which structured interview asks people to describe how they might handle a hypothetical situation?

situational

This affected Manuela when she didn't do well on her math test. Manuela was aware of a common belief that Hispanic women were not good at math. That assumption affected her math performance.

stereotype threat

"Honestly, you wouldn't believe those geeks at the office. They may be good with computers, but none of them have any interpersonal skills."

stereotypes

In the strategic approach to human resource management _____ managers are involved in managing human resources.

ALL

Which law requires continued health insurance coverage (paid by employee) following termination?

COBRA

This is information an applicant receives during the interview about both the good and the bad parts of the job so that the applicant can determine if the job meets his or her needs.

Realistic Job Preview (RJP)

When done unfairly, this refers to making job-related decisions based on non-job-related factors.

discrimination

__________ refers to the design and application of formal systems in an organization to assure the effective and efficient use of human talent to accomplish organizational goals.

human resource management

With this method, an employee learns while completing his or her normal assignments, typically by watching someone with more experience.

on-the-job training

The question "How many employees would be affected if we changed our strategy and outsourced everything except our core competencies?" would be asked during which stage of the human resource planning process?

predicting demand

"how much is our organization likely to grow or shrink next year?"

predicting demand phase

The tendency to view people who are different as being deficient is known as:

prejudice

Organizations must find ways to eliminate the glass-ceiling effect. One effective way to do this has been through:

the development of mentoring relationships.

One of the major concerns of employees who work in HRM is to develop human capital. What is one of the best ways a manager can develop human capital?

train unskilled workers so they can efficiently perform their tasks

Elements of the new social contract include a focus on the worker's future employability, as well as on the worker's sense of personal responsibility.

true

Affinity groups are best created:

by employees

"How many of our current employees are likely to retire next year?"

forecasting internal supply phase

If an organization has this type of culture, you should anticipate that people will reach out to employees from all cultures and make them feel welcome.

pluralism

A skills-based pay system will reward employees for

what they know how to do, making it easier for them to do well in any open position.

Cabinets and Bins is a new storage furniture company that is in the process of recruiting staff. The CEO of the company wants to market his company as an environment that is highly creative and encourages staff to think critically. How can the CEO attract and recruit the right kind of workers?

by developing a strong employer brand

Which is not a characteristic of the "new social contract" between employer and employee?

job security

Which of the following is not a strategic issue concern to HR managers?

Hiring people that will produce the highest amount of goods for the lowest pay

What kind of interview should you recommend to Goliath Industries if they want to increase the reliability and validity of the interview process?

Structured

Your company's human resource manager is out of the office on maternity leave, and you have four open positions to fill in your department. Which of the following tests should you choose if you want to determine how intelligent an applicant is?

cognitive abilities test

"I don't know what to do. Last week my boss, Amy, told me that I couldn't go on the company ski trip because I was too fat. Can you believe that?"

discrimination

Including race, gender, lifestyle, personality, and work style, this term covers all of the things that make each employee unique.

diversity

According to the EEO guidelines which question is unacceptable to ask an applicant?

do you rent or own your home?

"I think the people in France have it right. Women here don't wear burqas, so if Muslim women are going to move here, they shouldn't wear burqas either."

ethnocentrism

Suppose that after forecasting the needs of the company, the president and human resource managers at Stagecoach decide to restructure the organization and to develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other European countries. They are looking for individuals who understand the organization's mission and values. Which of the following would be most advantageous for Stagecoach?

internal recruiting

Which is the systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job?

job analysis

A CEO serves this function when he takes a department manager "under his wing" and gives the department manager helpful tips for advancing in the organization.

mentor

A local car dealership does not typically hire women because the manager believes that women do not know as much about cars as men do, and therefore, they cannot possibly sell the cars in the lot. Rita applies for a job at the dealership, and although she is invited for an interview, she thinks that she probably won't get the job because the manager makes several references about gender roles. Because the manager does not want to risk a lawsuit, however, he hires Rita. Rita works at the dealership for a month but does not perform as well as her male colleagues. Which of the following reasons best explains Rita's poor performance?

she is a victim of stereotype threat

Managers who want to maintain or improve profitability or market share by stimulating employee performance should:

use a merit-based system

Employees at Caucus, a social interest organization, are forced to collaborate with one another. Moreover, the chief operating officer (COO) of the company has established a series of mandatory monthly events so that staff can come together and have fun. Some of the employees, however, decide they need in-house affinity groups. Which of the following groups should be given permission to establish affinity groups within the company?

- Latino males - Caucasian women - Young Millennial males

When Don graduated from college, he was thrilled to join the workforce. Although it took about a year and half for him to locate a job in the difficult economy, he quit his job after seven short months because he wanted more responsibility, and his values did not align with the company's centralized, vertical structure. Don decided to start his own tech company from his parent's business in hopes of developing a social application that he could sell to a larger entity like Google. Don can be most likely classified as a:

millennial

Jon was hired as a new manager and worked closely with Christine, a supervisor who had worked for the company for over a decade. For the first few weeks, Jon shadowed Christine and learned company policies and procedures through hands-on experiences. At the end of his first three months, Jon received a performance appraisal interview from Christine. He recalls feeling defeated after his evaluation because Christine gave him poor scores in most of the areas. He believes that Christine ranked him poorly because he was young and was just learning how to adjust to his new position. Identify the training method employed here, as well as Christine's performance evaluation error.

on-the-the training, stereotyping

Elise's family and friends describe her as an introverted leader, someone who is intuitive, uses great judgment, and is a creative thinker. Consequently, they were concerned when she joined the Berries Are Desserts team, a frozen yogurt company where staff sing popular songs while making customers' treats. The majority of Elise's co-workers are extroverted, loud, and outgoing, but they enjoy having Elise on the team because of her creative talents and ideas. Which of the following statements is true about Elise and the company for which she works?

the inclusive model of diversity is applied here