Chapter 14 and 15 MGT

The emphasis is on wrapping up and gearing down.

Adjourning

The __________________ lists planned investments in major assets.

Capital Budget

__________________ : a manager and his or her subordinates in the formal chain of command

Functional Team

____________________________ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.

Hierarchical Control

______________________ refers to the systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance.

Organizational Control

____________________ performance and the quality and quantity of task outputs

Productive Output

____________________ involves assigning dedicated personnel within a particular functional

Quality Partnering

_____________________ typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one

Self-Managed Teams

Individual personalities emerge •It is marked by conflict and disagreement. Expression of emotions helps to build

Storming

_______________ refers to technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis.

Telematics

______________ : focus on production and operating statistics to see if the internal activities and processes add value to the customers and shareholders.

Business Process

______________________ : measure information such as how customers view the organization and customer retention and satisfaction.

Customer Service

____________________________ : reflect a concern that the organization's activities contribute to improving short- and long-term financial performance.

Financial Performance

Orientation and getting acquainted •Uncertainty is high and members usually accept whatever power or authority is offered by either formal or informal leaders.

Forming

A ________________ is a cross-border team made up of members of different nationalities whose activities span multiple countries.

Global Team

_________________ represent an international consensus of what constitutes effective quality management.

ISO 9000 Standards

________________________ is based on a win-win assumption in that all parties want to come up with a creative solution that can benefit both sides.

Integrative Negotiation

Conflict is resolved and team harmony and unity emerge

Norming

The major emphasis is on problem solving and accomplishing the assigned task.

Performing

_____________________ means that the budgeted amounts for the coming year are literally imposed on middle- and lower-level managers.

Top-Down Budgeting

___________________ : An organization-wide effort to infuse quality into every activity in a company through continuous improvement

Total Quality Management

In this year's budgeting process, your CEO has asked all of the functional managers in the organization to submit how much they think training will cost for their employees next year. The estimates will then be combined to go into the company's overall training budget. This is known as: a. Bottom-up budgeting b. Top-down budgeting c. Zero-based budgeting

a. Bottom-up budgeting

Yaniv Masjedi is the CMO of Nextiva, which provides cloud-based VoIP services to businesses. His company uses virtual teams, and he says, "If feasible, arrange for an in-person meet-up with virtual teammates — whatever you can do to ... make everyone feel part of the team." This is an example of which of the following practices for helping to create a virtual team? a. Finding ways to build trust and relationships b. Monitoring progress c. Shaping team culture

a. Finding ways to build trust and relationships

Employees mostly feel indifferent toward their work and do only what they are told. a. Hierarchical Control b. Decentralized Control

a. Hierarchical Control

Managers tell employees what to do because employees are not seen as capable of solving problems themselves. a. Hierarchical Control b. Decentralized Control

a. Hierarchical Control

When Taco Bell wanted to open many new locations, the company's leaders knew they would have trouble hiring enough managers. The solution was to train employees to work as ______________________, working together to hire their own colleagues, manage inventory, and do financial reporting. a. Special-Purpose Team b. Virtual Team c. Self-Managed Teams d. Global Teams

c. Self-Managed Teams

As the team works together, Carol plays a ________________________ diffusing conflicts and helping everyone feel welcome to contribute ideas. a. Technology Manager Role b. Diversity Manager Role c. Socio-emotional Role d. Task-Specialist Role

c. Socio-emotional Role

The ______________________ is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

Balance Scorecard

_____________________ : is the continuous process of measuring products, services, and practices against the industry's best standards to identify areas for improvement.

Benchmarking

_________________________ is a process in which lower-level managers anticipate their departments' resource needs and pass them up to top management for approval.

Bottom-up Budgeting

_____________________ is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed.

Budgetary Control

The __________________ estimates receipts and expenditures of money on a regular basis to ensure that an organization has sufficient cash to meet its obligations.

Cash Budget

__________________________ is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

Continuous Improvement

_____________________ : employees from about the same hierarchical level but different areas of expertise

Cross-Functional Team

____________________________ relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.

Decentralized Control

_________________________ assumes that the size of the "pie" is fixed, and each party attempts to get as much of it as possible.

Distributive Negotiation

What allows employees to see the financial condition of the company for themselves?

Open-Book Management

___________________ : the team's ability to meet the personal needs of its members

Personal Satisfaction

___________________________________: focus on how well resources and human capital are being managed for the company's future.

Potential for learning and growth

____________________ lists forecasted and actual revenues of the organization.

Revenue Budget

_____________ is a quality standard that specifies a goal of no more than 3.4 defects per million parts.

Six Sigma

________________ is a Special-purpose team: created outside formal organization structure to undertake a project

Task Force

A ___________ is a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable.

Team

A __________________ is made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies.

Virtual Team

________________________ requires a complete justification for every line item in a budget instead of carrying forward a prior budget and applying a percentage change.

Zero-based Budgeting

The team created to document procedures throughout the organization had several ________________ , or expectations of behavior: be on time for meetings, check email on evenings and weekends, and share cute animal videos found online. a. Team Norms b. Task Conflicts c. Member Roles d. Stages of Development

a. Team Norms

Monique can count on her employees to show up for work, and very few workers leave the company. a. Hierarchical Control b. Decentralized Control

b. Decentralized Control

In order to use organizational control to help the company meet its strategic objectives, managers make decisions about: a. What threats and opportunities exist b. Which standards and measures to use c. How best to exercise leadership d. Whether to collect performance data

b. Which standards and measures to use

Alexandra is the manager of the IT department and has 12 systems analysts reporting to her. Alexandra and her employees coordinate closely to accomplish the department's goals, and they are a ________________________ a. Special-Purpose Team b. Virtual Team c. Functional Team d. Cross-Functional Team

c. Functional Team