Chapter 14

A company produces 240,000 units and has a total cost of $60,000. Therefore, the productivity is:

4

Which of the following is NOT one of the ways to increase productivity?

Decrease total output and increase input costs

Which of the following statements is true of productivity?

Increased productivity allows a company to pay better wages and invest in newer technology.

Which of the following statements holds true for robotics?

Service robots are used to milk cows, fight fires, pick fruits, and clean houses.

Supervisors should promote safety in all of the following ways, EXCEPT:

They can ignore signs of fatigue as employees must be on the job to promote safety.

Which of the following is not a productivity improvement measure that has been introduced in manufacturing firms?

Unionism

Budgets:

are affected by factors that are sometimes beyond the control of the employees.

General, routine variations built into a system are called:

common cause variations

During the 1980s, the lower average age of workers resulted in a(n) _____.

decrease in productivity

Another name for productivity is:

efficiency.

A cause and effect diagram is also called a:

fishbone diagram

Visual representation of the sequence of steps needed to complete a process is a:

flowchart

W. Edwards Deming was associated with all of the following ideas, EXCEPT :

histogram representation.

Graphical representation of the variation found in a set of performance data is known as a:

histogram.

The system in which materials arrive as close as feasible to when they are needed in the production process is referred to as:

just-in-time inventory.

The official productivity measure of the United States is based on:

labor output and input per hour.

_____ is the most influential of the forces affecting productivity.

management

The best way to make an impact regarding quality expectations is by stating your expectations to the:

new employee

Output divided by input is:

productivity

A measure that compares inputs to outputs and tells how efficiently a system is performing is:

productivity.

In effective employee involvement teams, _____.

projects should be related to participants' work

The supervisor's role in achieving quality is to:

provide meaningful feedback regarding recommendations and solutions.

According to the 5S practice, _____ involves guiding the supervisor to remove unneeded materials from the work area.

sort

A ____ occurs intermittently and is associated with a specific event.

special case variance

During the 1980s productivity in the United States:

stagnated due to conservative management.

_____ refer to factors that cause accidents because of unsafe or defective tools and improper personal protective equipment.

technical factors

In implementing the 5S practice, shine involves:

thoroughly cleaning the work area.