Chapter 15 - Quick-Service Restaurants

Gift Card

A cashless payment system that allows guests to purchase debit card for use at a quick-service restaurant.

Staffing Grid

A matrix that helps managers to plan allowable labor hours for specified positions based on estimated revenues to be generated during hours of operation.

Shift Leader

A person serving as a supervisor for specific departmentalized activities, such as drive-through, production, and counter service during a specific work shift.

Obesity

A physical condition evidenced by excessive body fat.

Day-Part

A segment of the day that represents a change in menu and customer response patterns.

Purchase Specification

A statement (definition) of the quality requirements to be met by purchased products.

Co-Branding

An arrangement in which two or more franchisees of different organizations share common costs, such as building, dining areas, and a parking lot for a stand-alone building.

Stock Purchase Plan

An employee benefit that provides low- or no-cost partial ownership (stock) in an organization as an incentive for successful and continuing performance.

Quick-Service Restaurants (QSR)

An operation that provides a limited menu and limited service (generally self-serve at counters or through vehicle drive-throughs) at low prices; also called limited menu or fast-food restaurant.

Use-By Date

Date (time) by which either a food product must be removed from inventory and be produced or sold, alternatively, discarded.

Empty Nesters

Middle-aged persons whose children are grown and have left their parents' home.

Economy of Scale

The concept that productivity per unit of input can increase as the volume of output increases.

Judicial System

The legal system by which persons can make claims and have binding decisions about them made in a court of law.

Deep Pockets

The slang expression referring to someone being affluent or an organization having excessive profits, which increases the size of potential lawsuits and judgments from these parties.

Franchiser

Those who manage the brand and sell the right to use the brand name.

Franchisees

Those who own (or lease) the property and building and buy the right to use the brand name for a fixed period of time and at an agreed-on price; they often pay royalties and contribute to regional and/or national advertising programs.