Chapter 15 Quiz Exam 4

corporate research

Anne works for a traditional manufacturing firm. What is the most common means of developing innovation in such an organization?

passive-aggressive

Because of their many layers of authority and strong bureaucracy, hospitals tend to have conflict cultures that are characterized by withholding information and withdrawing from work when there's conflict. What type of conflict culture is this?

They highly dislike uncertainty.

Different countries have different approaches to conflict culture. Which of the following is true for national cultures that avoid conflict?

Adjust working hours to accommodate workers' personal needs.

Far Horizons, Inc. has experienced a lot of absenteeism and turnover among employees, particularly among ethnic and religious minorities. Management decided to implement several policies to better reflect its values of nondiscrimination and respect for everyone. Which of the following steps could it take to create a culture of inclusion?

They can use stories and symbols to craft the organization's image.

How can intranets be used to reflect an open and positive organizational culture in a large company with multiple workgroups?

socialization

The process through which individuals learn what constitutes polite and acceptable behavior is called __________.

incremental

What type of innovation reflects continuous technical improvement and extends the applications of existing innovations?

criticizing the organization culture

Which of the following is NOT an element of managing organization culture?

span of control

Which of the following is NOT an element that makes up an organization's culture?

Strong organizational cultures aren't necessarily associated with high performance.

Which of the following statements indicates an accurate understanding of organizational culture?

Culture can give competitive advantages.

Which of the following statements is true about the importance of organizational culture?

craft organizational vision, values, and goals

You have been hired as CEO of a new company focused on providing home health services. What could you do to establish a strong and positive organizational culture?