Chapter 19 Quizzes

Samir works at a factory that manufactures watches. His team is responsible for testing if all new watches are in perfect working order before they are dispatched. This is an example of _____.

Operational control

Which of the following is true of the effectiveness of a control system? a. The more explicit the linkage between control and planning, the less effective the control system is. b. The control system must be flexible enough to accommodate change. c. The more uncertain the circumstances, the less frequently measurement is needed. d. The control system should provide information that is as subjective as possible.

The control system must be flexible enough to accommodate change.

Which of the following best defines financial control? a. It is the control of monetary resources as they flow into an organization, are held by the organization, and flow out of the organization. b. It focuses on the processes an organization uses to transform resources into products or services. c. It attempts to monitor the quality or quantity of technical resources before they enter an organization. d. It is an approach to organizational control based on informal and organic structural arrangements.

a. It is the control of monetary resources as they flow into an organization, are held by the organization, and flow out of the organization.

_____ is an approach to organization design characterized by formal and mechanistic structural arrangements.

bureacratic control

Under a _____ of strategic control, managers from headquarters often visit foreign branches to observe firsthand how units are functioning.

centralized system

_____ is the regulation of organizational activities in such a way as to facilitate goal attainment

control

Organizations that use a _____ require foreign branches to report less often and in less detail.

decentralized control system

Which of the following is the goal of bureaucratic control? a. Employee compliance b. Increasing employee competition c. Evaluation of past performance d. Employee participation

employee compliance

Which of the following is an example of control of information resources? a. Training and development b. Financial control c. Environmental analysis d. Inventory management

environmental analysis

An organization with bureaucratic control:

focuses its rewards on individual performance

An organizational reward system that encourages employees to increase productivity but fails to consider the quality of the work is guilty of:

inappropriate focus

Which of the following is true of preliminary control? a. It promotes employee participation and catches problems early in the transformation process. b. It monitors the quality or quantity of financial and information resources. c. It relies heavily on feedback processes. d. It provides a basis for rewarding employees.

it monitors the quality or quantity of financial and information resources

A(n) _____ is a budget expressed in terms of units of output, hours of direct labor, machine hours, or square-foot allocations.

nonmonetary budget

______ attempts to monitor the quality or quantity of resources before they enter an organization

preliminary control

_______ focuses on meeting standards for product or service quality or quantity during the actual transformation process itself

screening control

_____ aims at ensuring that an organization is maintaining an effective alignment with its environment and moving toward achieving its planned goals.

strategic control

Which of the following is true of budgets? a. They are decided by the lower strata of an organization. b. They promote employee satisfaction. c. They rely heavily on feedback processes. d. They help managers coordinate resources and projects.

they help managers coordinate resources and projects

_____ describes a control system that provides information as often as is necessary.

timeliness