Chapter 1&2

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Administrative management is concerned with managing:

the total organization.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

psychology

A characteristic of a(n) _____ system is that it receives very little feedback from outside sources.

closed

Which of the following statements is true about managerial compensation?

Some middle-level managers make more than $100,000 a year. (Reason: Lower-level managers may make between $33,000 and $87,000 a year.)

True or false: Taking ownership of a work project is an example of an attitude.

True (An attitude is a learned predisposition toward a given object such as taking ownership of a project at work.)

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.

career readiness

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False (Reason: Having experience is important but the ability to take risks is also necessary.)

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

Job-specific knowledge for the position in retailing

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Operations

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quantitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

Employees who have the ability to work well with others to get things done are said to have _____ skills.

soft

Meaningfulness is associated with _____ rather than _____.

giving; taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers. This is an example of the _____ effect.

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Setting goals and figuring out how to achieve them describes the _____ function of the management process. Multiple choice question.

planning

Select all that apply What are two potential rewards of being an exceptional manager?

* The ability to earn more than most workers * Fringe benefits, such as a large office or stock options

Select all that apply Which primary skills do companies seek in top managers?

*A high level of energy *The ability to communicate *The ability to motivate and engage others

Select all that apply Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? (Choose every correct answer.)

*African Americans *Hispanics *Asians

Select all that apply What four disciplines are included in the behavioral science approach to management?

*Economics *Sociology *Anthropology *Psychology

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility.

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

Contemporary

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

Controlling

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidence-based

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals (Reason: Planning involves setting goals and deciding how to achieve them.)

Select all that apply Identify the two theorists who contributed the most to the human relations movement.

McGregor Maslow

Match each principal function of management with its definition. Instructions

Planning<----->Establishing goals and determining how to achieve them Organizing<----->Arranging tasks, human resources, and other resources to accomplish the necessary work Controlling<----->Monitoring performance against goals and taking corrective action as needed Leading<----->Motivating, directing, and influencing others to achieve organizational goals

Which of these organizations is considered for-profit?

a retail clothing store

A learned predisposition toward a given object is called a(n) _____.

attitude

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

feedback

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

feedback

Maslow's hierarchy of needs resulted from the study of ______.

what motivates people to perform

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs.

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

Select all that apply What are two types of outputs according to the systems viewpoint?

*Employee satisfaction *Finished products

Select all that apply Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?

*Employees should be treated as assets. *A corporation can be thought of as a human community. *Without customers, businesses wouldn't exist.

Select all that apply According to the systems viewpoint, what are three types of inputs?

*Equipment *Money *People

Select all that apply Maslow's hierarchy of human needs proposes that people are motivated by which needs? (Choose every correct answer.)

*Esteem *Safety *Love *Physiological *Self-actualization

Select all that apply What are the branches of quantitative management?

*Evidence-based management *Operations management

Select all that apply What are issues with the classical viewpoint? (Choose every correct answer.)

*It fails to account for the importance of human needs. *It is overly mechanistic. *It views humans as cogs in a machine.

Select all that apply Which of the following statements are true about the classical perspective of management?

*It had two branches - scientific and administrative. *It assumed that people were rational. *It emphasized finding ways to manage work more efficiently.

Select all that apply Which managerial roles were identified by Mintzberg as interpersonal roles?

*Liaison *Leader *Figurehead

Select all that apply Which management perspectives typically consider an organization to be a closed system? (Choose every correct answer.)

*Management science perspective *Classical management viewpoint

Select all that apply Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

*Max Weber *Charles Clinton Spaulding *Henri Fayol

Select all that apply According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment?

*Oral/written communication *Professionalism/work ethic *Leadership

Select all that apply Which of the following are keys to managing your career readiness successfully? (Choose every correct answer.)

*Personal reflection, motivation, commitment, and experimentation *Taking responsibility over managing your career *Following a process

Select all that apply In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose every correct answer.)

*Recognize the psychological conditions necessary for employees to do their best work. *Identify ways managers can encourage employees to take desired actions. *Identify the people who are best suited for a job.

Select all that apply What did Mintzberg observe about work behavior in the managers he studied?

*They almost always devoted lunchtime to meetings. *Some worked up to 90 hours a week.

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis?

Equipment

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False (Reason: Today, it is more common for companies to hire executives who ask probing questions and look for those beneath them to think for themselves.)

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

Human

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

Leading

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

Who has the main responsibility for managing your career?

You

Which of the following represents an ethical challenge?

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

A ______ organization's purpose is to make money by offering products or services.

for-profit (Reason: A for-profit organization aims to make money by offering products and services.)

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.

inputs; outputs

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

For which level of management are conceptual skills particularly important?

top managers

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformational processes