Chapter 2

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Which of the following is true with regard to SWOT analysis? In a SWOT analysis, external analysis attempts to identify the company's strengths and weaknesses. A SWOT analysis represents the strategy believed to be the best alternative to achieve the company goals. A SWOT analysis is typically conducted in the strategic training and development initiatives step of the strategic training and development process. A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice

Which of the following is true of centralized training?

A centralized training function helps drive stronger alignment with business strategy.

Companies that emphasize innovation and creativity are labeled as _____.

Baseball teams

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

Balanced Scorecard

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

Business strategy formulation and identification

_____ relates to managers' and employees' ability to obtain and distribute valuable resources such as data, information, or money.

Control

Which of the following is not one of the major reasons organizations outsource training?

Desire for greater control

Companies adopting a(n) _____ strategy need to train employees in job-search skills and to focus on cross-training their remaining employees.

Disinvestment

_____ involves examining a company's operating environment to identify opportunities and threats.

External analysis

A centralized training function not only hampers the streamlining of processes but also denies the company a cost advantage in purchasing training from vendors.

False

Companies pursuing an external growth strategy typically focus on human capital issues to enhance efficiency.

False

Companies should generally avoid involving unions in retraining and productivity-improvement efforts.

False

Compared to ten years ago, organizations are less focused now on creating a learning and training brand.

False

Employees working for a company that has a skill-based pay system are compensated for the skills they are using for their current jobs rather than the number of skills in which they are competent.

False

Explicit knowledge is thought to have a stronger impact on helping organizations achieve a competitive advantage than tactic knowledge.

False

From a strategic perspective, "diversify the learning portfolio" refers to providing strategic diversity training to enhance a company's

False

Internal analysis involves identifying opportunities and threats

False

Line managers spend less time managing individual performance and developing employees than midlevel managers or executives do

False

Tacit knowledge developed through experience and shared through interactions between employees is easy to imitate.

False

The first step in the strategic training and development process is to identify metrics to determine if training will be successful.

False

Uniqueness refers to employee potential to improve company effectiveness and efficiency.

False

In _____ financial and other resources are not available for development, so companies tend to rely on hiring talent from the external labor market.

Fortresses

The final step of the strategic training and development process involves _____.

Identifying measures or metrics

The strategic training and development process begins with _____.

Identifying the business strategy

Which of the following is true about a learning organization?

In a learning organization, employees learn from failure and from successes.

Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) _____ strategy.

Internal growth

Which of the following positions is characterized by high value and low uniqueness?

Lab technician

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

Metrics

_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses.

Staffing strategy

Which of the following is not one of the major business strategies discussed in the text?

Product differentiation

When the top management of Mason's firm made it mandatory for all product managers to undergo skills training, he told his superior that he would be uncomfortable with the process. He added that he was certain of not being able to cope with the new developments. In this instance, Mason is demonstrating _____.

Resistance to change

Which of the following is not one of the four major components of the balanced scorecard?

Sustainability

Which of the following is true of the business-embedded (BE) learning function?

The BE function is customer-focused

Job-based employees are likely to receive less training than knowledge-based employees.

True

Learning organizations emphasize that learning occurs not only at the individual employee level but also at the group and organizational levels.

True

Outsourcing allows a company to focus better on its business strategy by saving cost and time.

True

Which of the following is not one of the major "change-related" problems that need to be addressed before the implementation of new training practices?

Training-business strategy incongruence

Companies that adopt state-of-the-art HRM practices realize higher levels of performance than firms that do not

True

Emphasis on the creation of intellectual capital and the movement toward high-performance work systems using teams has resulted in employees performing many roles once reserved for management.

True

For companies in an unstable or recessionary business environment, training programs focus more on correcting skill deficiencies rather than preparing staff for new assignments.

True

In highly integrated businesses, training is likely to include rotating employees between jobs in different businesses.

True

In learning organizations, there is an understanding that failure provides important information.

True

Job-based employees are characterized by _____.

high value and low uniqueness

A(n) _____ strategy focuses on new market and product development, innovation, and joint ventures.

internal growth

Uniqueness refers to _____.

the extent to which employees are specialized and not highly available


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