Chapter 2 Quiz Speech

An example of external noise is ______________. A pen clicking Your head hurting Telling yourself you can do it Hunger

A pen clicking

Active listening differs from passive listening in what ways? Active listening requires active participation Active listening is always occurring Active listening requires being able to hear Active listening is the same as passive listening

Active listening requires active participation

Someone who consistently tells you how to fix an issue, is using which poor listening characteristic? Consistently tunes out dull material Conclusion jumping Counseling when unnecessary Cues you to hurry

Counseling when unnecessary

You tell your friend Carl about your bad day and he responds with, "Well here's what you need to do...." What type of poor listening is characteristic is Carl using? Counterfeit Cuts you off Counseling when unnecessary Cues you to hurry

Counseling when unnecessary

Amanda is chatting on the phone with her friend, Penny. As Penny talks about her new car, Amanda uses verbal feedback like, "oh" and "uh-huh". When Penny asks Amanda a question however, she does not know how to answer. What type of poor listening characteristic is Amanda using? Counterfeit attention Crappy nonverbal Conclusion jumping Criticizes delivery/physical appearance

Counterfeit attention

Listening to evaluate the message sent, is which reason we listen: Appreciative Define Critical None of the above

Critical

While listening to a speech, a student is distracted by another student who is shaking their leg up and down. This is an example of what? Internal noise External noise Background noise Excessive noise

External noise

What is one tip to be a better listener? Ignore them Face the speaker and have good eye contact Face the speaker and shake their hand Judge what they are saying

Face the speaker and have good eye contact

Tien usually loves her Geology class. Today, however, she can't concentrate because she had a fight with her partner before class. Internal noise External noise Background noise Excessive noise

Internal noise

_________________ is the most frequently used communication skill. Listening Speaking Reading Writing

Listening

Julian Treasure says that __________________________ is the most important thing he says in the video. active listening listening positions savoring silence

Listening positions

Max was talking to Sarah who was watching TV. Sarah gave him some verbal noises such as "yes" "uh huh" and "ok." Max felt like she wasn't really listening to him. What type of listening was Sarah using? Communal Active Physiological Passive

Passive

What is active listening? Paying attention to what the speaker is doing while we are talking. Paying attention to what the listener is saying Paying attention to what the speaker is saying and choosing to comprehend Paying attention to what the speaker is saying and hearing them

Paying attention to what the speaker is saying and choosing to comprehend

From Julian Treasure's TEDTalk, what does RASA stand for? Receive, Ask, Summarize, Appreciate Respond, Ask, Summarize, Appreciate Respond, Appreciate, Summarize, Ask Receive, Appreciate, Summarize, Ask

Receive, Appreciate, Summarize, Ask

When listening to someone, good reasons for asking questions include all of the following EXCEPT For clarification To self check your listening Making sure you understand your state of mind

Your state of mind

Which of the following is NOT a good listening tip? face the speaker be attentive make an initial judgment ask questions for clarification

make an initial judgement