Chapter 2 Values and attitudes

B)Cognitive dissonance

As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort? A)Job detachment B)Cognitive dissonance C)Emotional labor D)Emotional dissonance E)Affective detachment

B) Equity

David is an accountant at brighter future corporation, is experienceing job dissatisfaction due to comparing how hard he works and how much he gets paid versus his perception of a coworker's effort and reward. David's dissatisfaction can be explained by the ___________ model. A)Disposition/genetic components B)Equity C)Need fulfilment D)Value attainment E)Met expectation

-"I feel..." -"I believe..." -"I intend..."

How does a sentence start with the components of attitude with affective, cognitive and behavioral?

The extent to which an individual likes his or her job

Job satisfaction is an affective or emotional response toward various facets of one's job, in otherwords, it is....

D)Ask the staff to leave, and relace them with new hires who score high in pessimism on a personality test

Sandra manages the marketing department for th Greener Grass Corporation. In an efford to incerase employee engagement, Sandra could try all the following EXCEPT? A)Redesign jobs so that workers have variety and feedback B)Take a class to learn how to be a charismatic leader C)Try to limit stressors in the work place D)Ask the staff to leave, and relace them with new hires who score high in pessimism on a personality test E)Provide recognition to employees who preform well

-Organizational commitment -Emyloyee engagement -Perceived organizational support -Job satisfaction

Some workplace attitudes are more potent than others. what are the four most powerful?

True

T/F Turnover is harmful when high-preforming employees voluntarily leave the organization

True

T/F attracting employees whose personal values align with those of the organization yeilds many benefits

True

T/F intentions are the key links between attitudes and planned behavior

True

T/F our overall attitudes toward someone or something are a function of the combined influence of affective, cognitive, and behavioral.

B)Affective, cognitive and behavioral

The components of attitudes include A)Values, beliefs, and emotions B)Affective, cognitive and behavioral C)Personal and workplace D)Perceived and real E)Public and personal

-Workpalace -Personal

Through the implications of schwartz value theory, what are the two applications we can discover values from?

-Hire people who fit withing the organizations culture -Spend time fostering employee engagement -Provide effective onboarding -Recognize and reward high preforming employees

To reduce voluntary turn over, what do we do?

C)Cognitive

Tony believes that cell phone use--even in restaurants--helps people manage their busy lives. Tony's belief reflects the _____ component of his attitude. A)Behavioral B)Objective C)Cognitive D)Normative E)Affective

A)Across all situations, toward specific targets

Values represent beliefs that influence behaviors ________; attitudes relate to behavior ________. A)Across all situations, toward specific targets B)Toward specific targets, across all situations C)Across all situations, toward people D)Toward specific objects, toward specific people E)Toward specific people, toward specific objects

Work palce application

What application from implications of schwartz's theory can help managers better manage their emplyoees when they understand an employees values and motivation

-Lower employee turnover -Higher employee retention -Higher employee engagement -Increased customer satisfaction

What are the benifits of attracting employees whos personal values align with your organization?

Personal values

What is an abstract of ideals that guide our thinking and behvaior across all situations. They are relativelys table and stem from our parents's values, our experiences in childhood and throughout life, and our religious belifes?

Equity

What is the term to monitor employee's perceptions of fairness and interacting with them so they feel fairly treated?

Cognitive dissonance

What term represents the psychoogical discomfort a person experiences when simultaneously holding two or more conflicting cognitions?

D)Values are not motivational in nature

Which of the following statments are NOT true about personal values? A)In general, vaues are relatively stable across time and situations B)Values tend to vary across generations C)Schwartz's value theroy can be generalized across cultures D) Values are not motivational in nature E) Not all values are compatible

D)Needs

________ are psysiological or psychological deficiencies that arouse behavior. A)Attitudes B)Values C)Cognitions D)Needs E)Expectations

B) Values

________ are relatively stable and can stem from our parents' beliefs, our experiences in childhood and throughout our life, and from our religious or spiritual beliefs. A)Behaviors B)Values C)Ambitions D)Attiudes E)Attributes

B)Intentions, attitudes and planned behavior

________ are the key links between ________ in Azjen's Theory of Planned Behavior. A)Attitudes, intentions and planned behavior B)Intentions, attitudes and planned behavior C)Norms, intentions and planned behavior D)Intentions, norms and attitudes E)Perceived behaviors, intentions and planned behavior