Chapter 3&4 Homework/Quiz
A confidentiality agreement is also called a (select a option) -Non-compete agreement -Anti-whistlebowling agreement -Conflict of interest agreement -Employment contract -NDA
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According to Paul Blake, VP of Sales at Beasley Media Group and professional featured in the Video Ride-Along in Chapter 4, what is the impact of doing the right thing? -You will be sorry. -Your sales will decrease in the long term. -You will be frustrated. -Your sales will increase in the long term. -You will build trust with your customers.
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According to Tonya Murphy, Sales Executive at Pandora and the featured professional in the Video Ride-Along in Chapter 3, the best advice about building relationships is which of the following? -Let people understand who you are -Give without expecting things in return -Be transparent -Be authentic -Time is money so don't spend too much time developing relationships that won't pay you back
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Analyticals want to know A Why B How C When D Who E Where
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Assume you are a sales rep for Peachtree Software. You have been working with IronWorks, the largest IT firm in the city. Dave Schultz, the new Vice President, hasn't had time to meet with you so you invite him out to dinner and you plan to pay for the entire check with your company expense account. Is this appropriate? Yes/No
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Ben and Jerry's believes that it should operate in a socially responsible way. This means balancing the social, economic, and environmental dimensions. This best describes which of the following? -Stakeholder ethics -Triple bottom line -Values statement -Triple win -CSR
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Employees of any company can find out what the company considers in the (select option) -company history -ethics book -company website -employee handbook -HR
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Facebook has been cited several times over the past several years for privacy violations for sharing personal data with third party companies. Facebook CEO Mark Zuckerberg said during congressional hearings in 2018, "We didn't take a broad enough view of our responsibility, and that was a big mistake. And it was my mistake, and I'm sorry. I started Facebook, I run it, and I'm responsible for what happens here." With this statement, Zuckerberg was demonstrating which of the following? -Respect -Fair treatment -Accountability -Open communication -Compassion
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Fill in the blank by choosing the correct answer from the drop down menu. Amiables want to know (select option) -Who -What -When -Where -Why
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Fill in the blank by choosing the correct answer from the drop down menu. Expressives want to know (select option) -Who -What -When -Where -Why
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Fill in the blank with the correct term from the drop down list. Ralph can get overwhelmed during the day with all the paperwork he has to do between CRM data entry, contract implementation, and follow-up with internal departments to be sure things are completed properly. When Ralph is busy doing administrative tasks, he's not able to -Returning emails from customers -Look for new customers -Be in front of the customer -Be in product training sessions -Building relationships with people in other departments to be sure things are done properly
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It is not appropriate to send a thank-you note in business. True/False
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Match each term with the correct definition. Non-compete agreement Trade secret Moonlighting Non-disclosure agreement Whistleblowing Options: -Prevents an employee from entering into competition with the employer once his/her job has ended -Something that has value to an organization because it is not readily known to all -Act of publicly exposing the misconduct of company or organization -Holding a second job -Prevents sharing of trade secrets or other confidential information
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Match the definitions to the correct terms. Put responses in the correct input to answer the question. Select a response, navigate to the desired input and insert the response. Responses can be selected and inserted using the space bar, enter key, left mouse button or touchpad. Responses can also be moved by dragging with a mouse. Social style Canned presentation Adaptive selling Options: -A sees presentation that is exactly the same for every customer -A specific pattern of communication behavior based on the intersection of assertiveness and responsiveness -Occurs when a salesperson adapts, changes, and customizes her selling style based on the situation and the behavior of the customer
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Match the term with the correct definition. Ethics Corporate social responsibility Mission statement Values Options: -A roadmap for decisions, choices, and behavior -A system that defines right and wrong -Balances the interest of all stakeholders -Guiding principles that define what is important to you
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The Walt Disney Company's VoluntEARS program encourages employees to perform community service, which has totaled 2.9 million hours since 2012. This is an example of (select option) -Triple bottom line -Moonlighting -Unethical Behavior -Policy in Employee Handbook -Corporate Social Responsibility
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Which of the following are ways to "give" when networking? -Help with social media -Ask for an internship or job -Share a relevant article -Make an introduction -Send a thank-you email
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Which of the following is a benefit of a CRM system to a sales rep? -It might have technical problems. -There might be privacy issues. -It can make it more difficult to close a sale because there's too much information in the system. -It can reduce the amount of time spent on administrative tasks. -It takes time to input customer information.
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Which of the following is considered to be ethical behavior? -Being accountable -Open and honest communication -Adhering to company policies -Bending the rules, but staying within them -Operating with integrity
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Which of the following is true about values? -Values are your guiding principles. -Values are what is important to you. -Values are another name for personal mission statement. -Values and ethics are the same. -Values define how others around you behave.
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