Chapter 4

Do not combine ___ and revising. They involve two separate skills and two separate mindsets.

Drafting

Mind mapping refers to jotting down ideas, facts, possible leads and anything else you think might be helpful in constructing your message.

False (its brainstorming)

___ are written to people outside your organization and are reserved for formal communication.

Letters

___, also called clustering, is a planning process that avoids the step-by-step limitations of lists.

Mind Mapping

Planning involves making conscious decisions about the ___, content, and organization of the message.

Purpose

___ refers to modifying a message to make improvements.

Revising

Use BCC (blind computer copy):

Sparingly

An audience analysis will help you understand your message from the reader's perspective.

True

Concise writing, short paragraphs, and a conversational style are hallmarks of writing for the web.

True

Revising refers to modifying a message to make improvements.

True

Typographical errors may negatively reflect on your credibility.

True

___ refers to the inability to focus on the writing process and to draft a message.

Writer's block

Communications to your manager within an organization should be:

c. less authoritarian in tone than those to your peers.

Which of the following is not a recommended strategy for proofreading?

d. Play calming music in the background while you proofread.

If the reader's initial reaction to both you and your topic is likely to be positive, you can use the ____ approach.

direct