Chapter 4

According to recent survey, what percent of Americans are satisfied with their jobs?

45

Mark is at a point in his career where he feels a need to help others. Which of the following work value categories would be more important?

Altruism

_______ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels.

Attitude Surveys

The pleasurable emotional state results from appraisal of one's job or job experiences is

job satisfaction

When a company measures employees' skills assessments and then provides growth opportunities to employ special talents, __________ is likely to increase because the company is focusing on what the employess actually do rather than the outcomes that result from work or the people who surround work.

satisfaction with the work itself

Supervision satisfaction by an employee is based on

the supervisor's like-ability AND the supervisor's ability to help the employee attain valued things

Susan has been quiet lately at work. She is exhibiting which type of mood?

Deactivated

States of feeling that are often intense, can last for only a few minutes, and are clearly directed at and caused by a person or circumstance are known as

Emotions

The _______ assesses pay, promotion, supervision, and coworker satisfactions and satisfaction with the work itself.

Job Descriptive Index

Of the five facets of value-percept theory, which facet was the moderately strong driver of job satisfaction but showed the weakest correlation?

Pay

Hope is an example of which type of emotion?

Positive

Job satisfaction is _______ correlated with continuance commitment.

Strongly

Scenario: John Jackson John Jackson was hired as the manager supervising 24 employees at Jamming Jacks, Inc. (JJI). Since his hiring, John has been observing that all of his employees are not necessarily happy and satisfied. Jessica, one of John's senior employee has been concerned about John's competence and his communication. John wants to ensure that employees do not leave JJI over the pay dissatisfaction and believes that he needs to fix the two critical components that most employees base their desired pay decisions on. In John's opinion, pay is the single most important driver of job satisfaction. Given that you have been reading this chapter on job satisfaction may be you can help clarify some issues for John at JJI. Jessica's concerns exhibit her satisfaction with which of these?

Supervision satisfaction

Jennifer is at a point in her career where she feels a need to find an outlet for her creative expression. Which of the following work value categories would be more important?

Work itself

When it comes to pay satisfaction, most employees base their desired pay based on

a consideration of their job duties AND a consideration of the pay given to comparable colleagues

According to the Job Characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is known as

autonomy

When one person can "catch" or "be infected by" the emotions of another person, it is called

emotional contagion

Moods can be categorized into

emotions AND activation

The state in which employees feel a total immersion in the task at hand, sometimes loosing track of how much time has passed is called _____________

flow

April has been at the restaurant for 10 years and has many regulars who wait for her to serve them because she's so effective. April is experiencing:

high feedback

Enrique is a general surgeon and enjoys watching his initially ill patient restored to good health. Enrique's experience is an example of

high identity

Scenario: ABC International Riya, Maya, and Tanya work at ABC International. Riya has always complained about her job that all she does 8 hours a day is to enter data on Excel spreadsheets. Maya was surprised that how can one work like that 8 hours per day. Her job requires developing advertisements for ABC where she starts with the storyboard and finishes the entire ad campaign. Maya enjoys working on something where she sees the outcome having completed a whole identifiable piece of work that has her signatures on it. In her job Maya has the total freedom and independence in how she pursues her job. Tanya was recently hired at ABC as a floater. Everyday she finds out in the morning which department she will be working and in what capacity. Everyday is something new. She truly enjoys the challenge. Maya is experiencing

high identity

Russell is a law enforcement officer in a high crime district who has been instrumental in the declining crime rate. Russell is experiencing:

high significance

Dina is a management consultant for the banking industry and finds that every day is different for her. Dina's job is an example of

high variety

Scenario: ABC International Riya, Maya, and Tanya work at ABC International. Riya has always complained about her job that all she does 8 hours a day is to enter data on Excel spreadsheets. Maya was surprised that how can one work like that 8 hours per day. Her job requires developing advertisements for ABC where she starts with the storyboard and finishes the entire ad campaign. Maya enjoys working on something where she sees the outcome having completed a whole identifiable piece of work that has her signatures on it. In her job Maya has the total freedom and independence in how she pursues her job. Tanya was recently hired at ABC as a floater. Everyday she finds out in the morning which department she will be working and in what capacity. Everyday is something new. She truly enjoys the challenge. Tanya is experiencing:

high variety

According to the survey data in the United States, Britain, and Japan discussed in the OB Internationally box, for countries with average incomes of $20,000 or more, additional income _______ associated with higher levels of life satisfaction.

is not

In value-percept theory, the strongest sense of dissatisfaction is created when there are _______ differences between wants and haves and when the value in question is _______.

major; important

Job satisfaction is _______ correlated with organizational citizenship behaviors.

moderately

According to the Job Characteristics theory, the psychological state that reflects the extent to which employees know how well (or poorly) they are doing is known as

none of these

Job satisfaction reflects what you think and feel about your job and consists of _______ components.

rational AND emotional