Chapter 4

A

QN=1 The belief that "violence is wrong" is an descriptive statement. Such an opinion constitutes the ________ component of an attitude a. cognitive b. affective c. reflective d. behavioral e. reactive

A

QN=10 The following answer choices are quotes from employees about their job at Healthy Eating, a chain of health food stores. Which quote most likely comes from an employee who has a great deal of organizational commitment? a. "I am a great believer in the importance of a healthy diet, so I'm glad I am working for a company that is trying to make simple, healthy food available to all." b. "I like the fact that in my role as a buyer for Healthy Eating I get to make choices about which food is good enough for us to sell." c. "Even though I only work in the produce department for now, it's good to know that the suggestions I make about how the store could be improved are heard and considered by my managers" d. "The challenging nature of the work and the thoughtful and generous way they treat their staff has made Healthy Eating the best place I have ever worked." e. "With the benefits it provides, it is vital for me to keep my job. In fact, I will stay with Healthy Eating for as long as I possibly can."

B

QN=11 Sam works for the SPCA because of their involvement with animals. He is demonstrating which dimension to organization commitment? a. general organizational commitment b. affective commitment c. continuance commitment d. normative commitment e. involvement commitment

C

QN=12 Which dimension to organizational commitment is reflected in the perceived economic value of remaining with an organization compared to leaving it? a. general organizational commitment b. affective commitment c. continuance commitment d. normative commitment

C

QN=13 Of the following, the best predictor of turnover is _______ a. job satisfaction b. job involvement c. affective commitment d. cognitive dissonance e. affective dissonance

B

QN=14 "It is suggested that with a weakening of the loyalty of employers to employees (and vice-versa) in today's workplace, organizational commitment may be replaced with ________ commitment." a. Family b. occupational c. Hierarchical d. Department e. socially stratified

B

QN=15 When union members express dissatisfaction through the grievance procedure, this allows them to continue in their jobs while convincing themselves they are acting to improve the situation. Which response is being used? a. exit response b. voice response c. loyalty response d. neglect response e. performance response

B

QN=16 Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. he has arrived at work intoxicated twice in the last week and has repeatedly taken office supplies home with him. His behavior might be classified as a. job enlargement b. deviant behavior c. separation anticipation d. Theft e. cognitive dissonance

E

QN=2 Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. What is the behavioral component of Jan's attitude to the employees who did not sign out of the office? a. Jan believes that it is important that she know exactly who is in the office at any given time b. Jan notices that some employees do not sign out of the office when they take lunch c. Jan finds it impossible to keep track of who is actually in the office d. Jan becomes frustrated with those employees who do not sign out of the office e. an notes which employees leave the office without signing out, and reports them to their supervisors

D

QN=3 Which of the following is an example of the affective component of an attitude? a. Satisfaction with a job well done b. The observation that most dogs have four legs. c. The opinion that it is never acceptable to steal d. Anger at being unfairly accused of a wrongdoing e. The avoidance of a restaurant where one once received bad service

E

QN=4 Which of these actions are the most likely to be taken by Sarah if she behaves in a way that is inconsistent with an attitude that she holds? a. Change the behavior b. Change the attitude c. Rationalize the behavior d. Ignore the inconsistency e. Change the behavior; Change the attitude, Rationalize the behavior, Ignore the inconsistency

B

QN=5 Any incompatibility between two or more attitudes or between behavior and attitudes results in _______ a. organizational dissonance b. cognitive dissonance c. attitudinal clarification d. values clarification e. affective reactance

B

QN=6 If Joe knows that stealing from the company is wrong, but he continues to take paper for his computer home fro his son's homework, Festinger would argue that Joe is experiencing a. deviant work behaviors b. cognitive dissonance c. a poor conscience d. job dissatisfaction e. Disengagement

B

QN=7 Jo is a courier, delivering parcels throughout the metropolitan area. Although she considers herself law abiding, she often breaks the speed limit while making her deliveries. Which of the following statements does not reflect a likely response to the conflict between her attitude and her behavior? a. "It's not a problem that I speed a little bit, it's not much over the limit, and everyone else speeds some." b. "The speed limits are just too low around here; anyone driving at a reasonable speed will break them." c. "This speeding is irresponsible. From now on I am observing the speed limits." d. "I've got to drive fast sometimes, otherwise I will not make all my deliveries and I'll lose clients." e. "It's wrong to break even minor laws, but I'll probably keep speeding anyway."

C

QN=8 Which of the following statements would have been most likely made by an employee with a high degree of job involvement? a. "My skills make me exceptionally valuable to the company." b. "I'm a harder worker than most of my colleagues, even to the degree I am carrying some of the lazier ones." c. "It felt great to get promoted; I guess the guys upstairs really did appreciate the way I had been running things." d. "I love my job, it is engaging, well-paid, and low pressure enough that I don't have to be always worrying about it in my time off." e. "I enjoy working with my hands, so much so that on the days when my job requires me to actually physically build something time flies by without me even noticing it."

B

QN=9 In her work in the publishing industry, Vera seeks out new authors who she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning and is seriously thinking of resigning. How can Vera's job attitudes best be described? a. low job satisfaction and low job involvement b. low job satisfaction and high job involvement c. high job satisfaction and low job involvement d. high job satisfaction and high job involvement e. low organizational commitment