CHAPTER 4 MGMT 3341.01

________ helps a company tailor its recruiting message to appeal to the needs, values, and motivations of targeted potential applicants.

Job rewards analysis

The sets of behaviors people are expected to display in a company are called ________.

Roles

General Stores Inc., a chain of retail stores short-listed four candidates for the two vacant positions of store manager. They were particularly keen on Mark Evans, who had an excellent background and impressive interpersonal skills. To lure Mark in, they offered him an extremely lucrative package that he was unlikely to get anywhere else. They also hired Doug Pyers for the other vacancy, although Mark got a better deal than Doug. In spite of this, General Stores was unable to retain Mark for more than a few months. Which of the following, if true, could explain this apparent discrepancy?

The company did not accurately gauge Mark's need for intrinsic rewards.

Using data to evaluate how well the characteristics identified in a job analysis predict job success and other important outcomes is _________.

analytics

Cybernetic Incorporated is well known for the ________ of the rewards it presents to its employees. For example: employees are allowed to dress casually on all days of the workweek, have the option of flexible work schedules, and can bring their dogs to work with them.

distinctiveness

The balance between the intrinsic and extrinsic rewards an employee receives by working for a particular employer in return for their job performance is the ________.

employee value proposition

If the job of a loader exists to load packages on delivery trucks, the ability to safely lift and load packages onto a truck is a(n) ________.

essential function

Reminders about how to make ethical decisions can reduce unethical behavior through ______.

priming

Which of the following are advantages of using structured questionnaires for job analysis?

speed and low cost

Which of the following is contained in a task statement?

the physical working conditions of the job

When a team of employees analyzes their work flow to improve efficiency this is an example of ________.

workflow analysis

A job task is a(n)________.

observable unit of work with a beginning and an end

A(n) ________ is an essential new hire qualification.

BFOQ

Which of the following is not typically used as background information about a job when conducting a job analysis?

Competitors' job descriptions for similar jobs

In staffing, O*NET is used for ________.

background job analysis information

The job analysis technique that identifies behaviors that lead to extremely effective or extremely ineffective job performance is ________.

critical incidents method

When the main job duties have already been determined, a(n) ________ job analysis would be required.

deductive

A behavior that interferes with leader performance is a ________.

derailer

If speaking German is something that it is nice for employees to be able to do but is not necessary for good job performance, then speaking German is a(n) ________.

desirable criteria

A job analysis ________.

determines a job's entry requirements

Which of the following is a disadvantage of using the task inventory job analysis method?

inability to distinguish superior from average workers

A formal group or cluster of tasks is a ________.

job

When Mary's Macaroons conducted a ________ on its customer service positions, it found that 35% of the customer service employee's time was being spent on administrative duties, not focusing on customer service.

job analysis

The job analysis method that uses expert brainstorming sessions to identify the characteristics of successful workers is the ________.

job elements method

The degree to which the composition of a reward package matches the needs and preferences of applicants or employees is the package's ________.

mix