Chapter 4 Quiz Organizational Behavior

Which one of the following is not a difference between affirmative action and diversity management?

Affirmative action only refers to mandatory programs.

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize its importance.

False

The millennial generation is described as

entitled, civic-minded, closely involved with parents.

Helen uses a wheelchair to get around. Her company, Cue Furniture, makes sure her desk is wheelchair accessible. The ___________ requires the company to provide this.

Americans with Disabilities Act

Stereotypes exist about gender, race, and age, but not about occupation.

False

While perception is a part of the organizing framework for understanding and applying OB, it is a relatively unimportant process.

False

Jennifer is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the _____ generation.

Gen Xers

We build stereotypes through a four-step process. Which of the following is not part of the process?

appraisal

Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing

distinctiveness

Molly works as a dishwasher at a restaurant. She comes across as a fun-loving, party-going person. One day her dog falls sick and Molly has to take him to the vet. She calls her boss and tells him that she won't be coming in to work. Her boss thinks that Molly is missing work intentionally, so that she can go out and party. Which of the following best describes the boss's perception of the situation?

fundamental attribution bias

Surface-level characteristics include _____, age, and race.

gender

Carrie goes out to lunch and orders a diet soda. If we consider _________, she is likely to prefer a salad for lunch.

implicit cognition

Pat is applying for a new job. Which of the following will help her online "image"?

include information on her volunteer activities

Carl's team is evaluating his effectiveness as a leader. Which of the following behaviors does not reflect an effective leader?

not letting other group members make any decisions

Alana looks at the clouds and sees flowers. Her brother, Sammy, looks at the same clouds and sees jellyfish. Alana and Sammy have different

perceptions

Bill receives a compliment on a recent campaign; he attributes the success to his creativity. Mark's campaign didn't do well; he blames his team for not pulling together. These are examples of

self-serving bias

A(n) ______ is an individual's set of beliefs about the characteristics of a group.

stereotype

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a

stereotype

Sharon observes her older co-worker, Robert, being rude to a new trainee. She has seen this behavior in Robert whenever the company brings in new trainees. Sharon believes that Robert resents the younger management trainees, who he refers to as "know-it-alls." She talks to him about _______ to help him understand.

stereotyping

Why do recruiters use virtual interviews?

to reduce problems associated with implicit cognition