Chapter 5

What is the first step in managing stress? A) providing training in relaxation techniques B) determining the amount of stress in an organization and its causes C) providing resources to help employees cope with stressful demands D) considering alternate means of managing stressors

B

What is the name for the type of stressors that prevent people from achieving personal success or goals? A) primary B) hindrance C) challenge D) benign

B

What is the term for employers' actions that can help their workers balance their professional and personal lives? A) cognitive perceptions B) supportive practices C) hindrance stressors D) primary assessments

B

What is the term for the amount of obligations a worker has regarding others? A) role ambiguity B) work responsibility C) work complexity D) role conflict

B

What are some organizational practices designed to reduce strains on employees? A) stress audit programs B) health and wellness programs C) Type D behavioral programs D) employee assistance programs

B & D

Supportive practices that help employees manage and balance their role demands include with of the following? A) primary appraisals B) flextime C) compressed workweeks D) stress audits E) telecommuting

B, C, & E

A Christian college offers faculty a paid leave from teaching for a semester if they wish to participate in a volunteer abroad program or a mission trip. What is the term for this type of leave? A) training intervention B) renewal program C) sabbatical D) retreat

C

After staying at home with her child for almost three years, Simone has returned to work. Now she is continually pulled between family and professional obligations and feels as if she is disappointing both her family and her employer. This is an example of what kind of stressor? A) work hindrance B) nonwork challenge C) nonwork hindrance D) work challenge

C

Bettina has had a miserable day at work. However, she tells herself that, as bas as her job is, she's luck that she has a job when the economy is weak and unemployment is high. Bettina is displaying _____ focused coping behavior A) reactive B) problem C) emotion D) transactional

C

Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing? A) burnout B) role conflict C) stress D) coping

C

Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role _____ with his project A) hassles B) overload C) ambiguity D) conflict

C

Laura is a new physician in a busy clinic. She want to spend enough time with her patients to understand their health concerns, but the clinic schedules too many patients every day to be able to spend more than 15 minutes with each one. Laura is frustrated with this state of events. What is she experiencing? A) role ambiguity B) negative life events C) role conflict D) daily hassles

C

Mercy Hospital offers stress managament programs for its employees that are designed to help them recognize sources of stress and teach them stress-reduction skills. What is the name for this type of offering? A) sabbatical B) flextime initiative C) training intervention D) challenge stressor

C

People consider _____ job demands less stressful A) hindrance B) primary C) benign D) work complexity

C

What is one major factor people consider when choosing coping strategies? A) whether the strategies will be expensive to execute B) whether the strategies will be energy efficient C) whether they believe the strategies have a good chance to succeed D) whether the strategies will have major impacts on their social circles

C

What is one major factor people consider when choosing coping strategies? A) whether the strategies will be expensive to execute B) whether the strategies will have major impacts on their social circles C) whether they believe the strategies have a a good chance to succeed D) whether the strategies will be energy efficient

C

Which of the following are behavior characteristics exhibited by individuals with the Type A Behavior Pattern? A) not competitive B) easy-going and laid back C) constant sense of urgency D) hard-driving and competitive

C & D

Which of the following are psychological strains that result from stressors? A) alcohol abuse B) high blood pressure C) depression D) irritability

C & D

Behavioral strains include with of the following? A) heart disease B) anxiety/depression C) teeth grinding D) alcohol abuse E) overeating

C, D, & E

According to the transactional theory of stress, which of the following would be considered a work hindrance stressor? A) no day-to-day interruptions in your schedule B) the death of a close family member C) a relatively high level of work responsibility D) not receiving guidelines needed to complete tasks

D

Deon's company has announced that it plans to lay off 30% of the workforce by the end of the month. This announcement is known as a _____ because it creates stress A) syndrome B) strain C) stabilization D) stressor

D

People who experience higher levels of _____ stressors tend to have lower levels of organizational commitment A) benign B) nominal C) challenge D) hindrance

D

Tonia has a bad cold but goes into the office because she's committed to her job and doesn't want to fall behind. Tonia's behavior is known as what phenomenon? A) burnout B) social support C) absenteeism D) presenteeism

D

What is the term for the actions and beliefs people use to face stress and the emotions caused by stress? A) perseverance B) burnout C) strain D) coping

D

What is the term for the negative consequences associated with stress? A) Challenges B) Cognitions C) Stressors D) Strains

D

What kind of nonwork hindrance stressor often occurs during economic downturns? A) role ambiguity B) work complexity C) positive life events D) financial uncertainty

D

Emilie has worked as an animal control officer at the county animal shelter for years and the constant stress has finally caught up with her. She is continually exhausted and has reached the point where she doesn't care about her job and is disillusioned with everything. Emilie is experiencing ______ due to this prolonged stress

burnout

There are two major types of social support that people can receive when they are confronted with stressful demand: emotional support and _______ support

instrumental

Primary appraisal answers the question "Is this stressful?" and _______ appraisal poses the question "what should be done?"

secondary

Psychologist use the term ______ to describe a state of mental or emotional resulting from adverse or demanding circumstances

stress

Psychologists use the term _______ to describe a state of mental or emotional tension resulting from adverse or demanding circumstances

stress

Employees can have different reactions to identical stressors as the result of a number of factors, such as perception, appraisal, and the degree of social support they receive A) True B) False

A

If you think you might not have the time you need to complete specific projects, what might you be experiencing? A) time pressure B) role ambiguity C) goal setting D) role overload

A

In which of the following situation would most people feel the most control over a situation? A) when they view the stressor as a challenge B) when they deal with the stressor emotionally C) when they view the stressor as a hindrance D) when they completely ignore the stressor

A

What is the term for the negative consequences associated with stress? A) strains B) stressors C) cognitions D) challenges

A

What is the term for the types of hindrance stressors that are less important but interfere with the more important types of work that need to be completed? A) daily hassles B) strains C) negative life events D) challenge stressors

A

What kind of strains result from stressors affecting the healthy or normal functioning of the systems of the human body? A) physiological B) cognitive C) behavioral D) psychological

A

Which of the following are examples of cognitive coping? A) Before meeting with an important customer, Alicia visualizes herself getting the order B) Carlos goes out drinking after work to try and forget about the bad day he has had C) Jonathon goes to the gym after an argument with his wife to work off his anger D) After a terrible day at work, Bettina considers quitting her job

A & D

Supportive practices that help employees manage and balance their role demands include which of the following? A) flextime B) compressed workweeks C) telecommuting D) stress audits E) primary appraisals

A, B, & C

Research has shown that people who experience ______ levels of hindrance stressors tend to have _____ levels of task performance A) lower; lower B) higher; lower C) higher; higher

B

Stressors, such as marriage or graduation, are known as what type of stressors? A) negative life events B) positive life events C) work hindrances D) work challenges

B

The GE Financial Management Program is designed to help potential employees develop leadership and analytical skills by cycling them through short-term, key assignments in financial planning, accounting, operations analysis, auditing, forecasting, cash management, and commercial finance. This is an example of what type of work challenge stressor? A) daily hassles B) work complexity C) time pressure D) role conflict

B