Chapter 5 Chapter Quiz

A code of ethics is also known as a values statement and consists of a few general principles that help guide employee behavior. True False

True

The difference between a gratuity and a bribe is that ______. a bribe unduly influences business decisions a gratuity is material, a bribe is immaterial a gratuity is like a tip for a delivery driver a bribe is always larger than a gratuity

a bribe unduly influences business decisions

Ethical hypocrisy describes the gap between an organization's public ethics statements and ______. actual employee behaviors legal requirements industry standards marketing materials

actual employee behaviors

Employees are more likely to report an ethics code violation if colleagues disapprove of the violation, a warning has already been issued, and ______. the violator has been threatened with termination they are given financial incentive to do so there is no fear of retribution the employee doesn't know the person

there is no fear of retribution

When should a company begin drafting a formal code of conduct? if they have changed industries if they exceed ten employees after going public after an IRS audit

if they exceed ten employees

A Literal Swarm of Bees, LLC has just implemented a code of ethics which has had little impact on employee behavior when it comes to ethics. What should company managers do to encourage more compliance with the code of ethics? send out reminder emails create a moral mascot to encourage adherence adopt a zero tolerance policy for failing to adhere to the code link adherence to the code to promotions and raises

link adherence to the code to promotions and raises

Codes of conduct must be modified due to shifting ______. moral expectations industry trends demographics political regimes

moral expectations

The last phase of implementation is most important because it transforms the code of ethics into a(n) ______. organizational assessment tool rubber stamp social media talking point marketing tool

organizational assessment tool

In small organizations, the ethics code is modeled by ______. entry-level employees owners investors government regulators

owners

Josh works in sales at his company and has a manager who consistently asks him to fabricate the truth in order to land more sales with clients. How should Josh use his company's code of ethics to address the situation? realize that there is an exception to every moral rule that is outlined in the code of ethics refer to the common principle of respecting clients and coworkers by telling the truth defer to the manager's experience and wisdom when working with clients examine the moral law within himself to figure out what to do

refer to the common principle of respecting clients and coworkers by telling the truth

A code of ethics or code of conduct are the only components needed in a companywide ethics program. True False

False

Ofelia has received a gift from a client. Given the nature of the gift, Ofelia believes it violates her company's code of conduct. What should she do to rectify the situation? sell the gift, keep the money keep the gift give the gift to another employee return the gift

return the gift

Carla worked on a team that created her company's code of ethics. However, employee ethical behavior has not improved despite the existence of a code of ethics. What should Carla do to improve her company's ethical behaviors? Create a Code of Conduct that outlines specific practices for employees. Revise the code of ethics to better address specific employee issues. Email all employees whenever any single person violates the code of ethics. Pick one employee and make an example of them for everyone.

Create a Code of Conduct that outlines specific practices for employees.

A code of ethics works best when it tells employees all the activities that they should refrain from doing. True False

False

The principles articulated in a code of ethics help to guide the decision-making process for a company but do not say what exactly to do in any given situation. True False

True

A code of conduct should address the ______ unique to an organization. cultural particularities ethical risks legal challenges financial incentives

ethical risks

How is a code of conduct uniquely suited to address issues related to romantic partners or family members directly reporting to one another? outlines specific instances of conflict of interest or unfairness the categorial imperative best business behaviors ethical best practices

outlines specific instances of conflict of interest or unfairness

A code of conduct refers to acceptable behaviors for ______. all situations executive managers specific situations everyone everywhere

specific situations

Why is having a code of ethics insufficient for better ethical performance? Employees are too different for a single code to work. Codes only apply to nonmanagement. A communications strategy is also needed. Marketing materials are missing.

A communications strategy is also needed.

A code of ethics that has been turned into an assessment scale should look at both managers and non-managers. True False

True

Creating a code of ethics gives employees a moral foundations to resist managerial pressure to act unethically. True False

True

What is the difference between a vision statement and a mission statement? Mission statements are specific, vision statements are general. Vision statements are descriptive, mission statements are aspirational. Mission statements are legally binding, vision statements are informational. Vision statements are aspirational, mission statements are descriptive.

Vision statements are aspirational, mission statements are descriptive.

A code of ethics can be turned into a living document by engaging in a(n) ______ of employee ethics. total revision reification enculturation annual evaluation

annual evaluation

A code of ethics is described as ______. a legally binding ethical document specific ethical actions for employees broad ethical aspirations an ethical communications tool

broad ethical aspirations