Chapter 5 quiz

Email is a preferred channel for communicating information that is private or sensitive

False

Given the informality of a business email message, grammar and spelling are not as critical as they might be in a business letter

False

Jarrod deleted an email message that documented problems with the company safety procedures. In court, that lack of evidence will be dismissed as an innocent mistake that is frequently made by employees

False

Repeating the information in the subject line in the first sentence of an email is redundant and should be avoided

False

Text messaging is a social communication tool and not applicable for business communication

False

The word "meeting" is an example of efficient and effective subject line for an email message

False

A company legally own the electronic communication of its employees

True

A companys intranet and extranet restrict access to those visitors with authorization

True

Enumerated lists, bulleted lists, tables, graphs, and pictures can all be used in email messages to strengthen communication

True

One of the purposes of a subject line in an email message is to allow recipients to sort through and prioritize the reading of message

True

The subject line of an email message should do all of the following EXCEPT a) warn the recipient of the message of bad news b) allow the recipient to prioritize the message c) expedite understanding of the message d) provide a point of reference fro future use

a) warn the recipient of the message of bad news

A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company's. a) intranet b) extranet c) public web presence d) email

b) extranet

A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be MOST appropriate for sharing this news, given the sensitive nature of the message? a) well-written empathetic letter b) face-to-face meeting with each employee c) phone call d) email message

b) face-to-face meeting with each employee

To protect computer systems from e-mail viruses and hoaxes. a) open attachments and then command your computer to scan them for virus activity b) forward questionable messages to the e-mail administrator c) forward all emailed warnings to those in you address book just in case the threat is real. d) keep in mind that unsolicited e-mails with an ".exe" extensions are usually safe to open

b) forward questionable messages to the e-mail administrator

Email as a communication channel would NOT be appropriate for which of the following situations? a) when you need to send a message to someone outside of the company b) when you need to send sensitive or extremely confidential information c) when you need to send one message to several different people d) when you need a quick response to a simple question

b) when you need to send sensitive or extremely confidential information

Email messages should be limited to one topic because a) some computers cannot display longer messages b) an email should not contain conflicting emotions c) chances are the recipient will forget to respond to multiple points discussed d) messages with multiple topics take too long to type

c) chances are the recipient will forget to respond to multiple points discussed

During a business lunch with a client, a colleague calls with bad news about another project. You should a) answer the call at the table and discuss the situation without leaving the table b) answer the call at the table, listen to the news calmly, and tell your colleague you will call him back later c) excuse yourself from the table, listen to the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later d) let the phone continue to ring at the table without answering

c) excuse yourself from the table, listen to the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later

When leaving voice mail for a client concerning an upcoming meeting you should a) discuss your schedule for the entire week, detailing each meeting you have b) start talking about the meeting immediately, without giving your name if your client should recognize your voice c) leave your name, number, and enough details for the listener to understand what you want d) leave you name and number and no other details

c) leave your name, number, and enough details for the listener to understand what you want

When composing an email message, a) ideas should be organized according to layout guidelines especially for routine information b) just be direct, since such communication is routine c) present the information in the order it is likely needed or will be best received d) avoid repeating information that is in the subject line in the opening sentence

c) present the information in the order it is likely needed or will be best received

Which of the following is true about cell phone communication? a) using your cell phone while driving is advisable because it uses time wisely b) Federal law prohibits using a cell phone while driving without a hands-free device c) you should generally answer your cell phone during a business meeting, especially if the call comes from a client d) none of the above

d) none of the above