Chapter 6

a process used to settle grievances in a nonbinding process is called a

mediation

which of the following is correct about the lemon law

same problem 3-4 times

negotiation activities are part of the ________ phase of the research- based buying process

selection and purchase

payment alternatives are part of the ________ phase of the research- based buying process

selection and purchase

the dealer's cost is also known as the

set price

which of the following is the best war to state a problem

I need transportation

while evaluating alternatives all of the following are appropriate questions you could ask before making a major purchase EXCEPT

all of these are questions that should be asked

Steven needs to write a will. his best resource is an

attorney

which of the following is NOT a strategy for wise buying

buying items on impulse

when jane researched the brands and prices of refrigerators, she was

comparison shopping

this type of promotion immediately reduces the amount a family spends on groceries each week

coupons

a service contract

cover the cost associated with vehicle repair

comparison of product features is part of the ______ phase of the research- based buying process

evaluating alternatives

price analysis is part of the _______ phase of the research- based buying process

evaluating alternatives

Abby checked out brands and prices of blue jeans at several stores. She was impulse shopping

false

Prices at the local convenience store will probably be lower than at the national retail grocery store

false

if you are somewhat interested in a specific vehicle, you should provide a small deposit so the car seller will hold the vehicle for you

false

steve bought a laptop what was defective. This laptop will be fixed or replaced by the manufacturer as long as he returns it in a reasonable amount of time. What type of warranty does he have on his laptop

full warranty

which of the following costs will increase directly with the number of miles driven

gasoline

Frank bought some mini blinds. Although he did not receive a written warranty, the blinds should be expected to open and close properly. What kind of warranty does Frank have

implied warranty

while paul was shopping for a new chainsaw, he found a great deal on a new deal on a new drill and bought it. This is an example of

impulse shopping

while evaluating alternatives, comparison shopping will be beneficial for buying

items that can be researched easily with advertisements

adolph has a low income and cannot afford his own attorney. He needs legal assistance and should make use of a

legal aid society

karen bought a mixer. she received a warranty that covers only certain aspects of the products. Which of the following warranties does she have

limited warranty

a variable operating cost for a vehicle is

maintenance and repairs

these products are highly advertised and available at many stores

national brands

this shopping label is used primarily on perishable products

open dating

properly maintaing and operating the product is part of the _______ phase of the research- based buying process

post purchase activities

information gathering is part of the ______ of the research-based buying process

pre-shopping activities

problem identification is part of the __________ phase of the research- based buying process

pre-shopping activities

a partial refund of the price of a product is called a

rabate

the amount printed on the label with a suggested retail price that is posted on the vehicle is called the

sticker price

these products are sold at one chain of stores are lost cost alternatives to famous name product

store brands

a lease for a car is typically 3-5 years

true

a service contract is frequently called an extended warranty even though service contracts are not warranties

true

people do not anticipate problems but should be prepared for them

true

a standard measurement used to compare the prices of packages of different sizes is

unit pricing

this is a written guarantee from the manufacturer that specifies the conditions under which the product can be returned, replace, or repaired

warranty

during pre shopping activities, which of the following sources would be the least helpful when purchasing a vehicle

your cousin who has never purchased a car

what is the unit price of a 32- ounce box of brown sugar that costs $3.20

$0.10 per ounce

Thomas bought a vehicle from an used car dealer. He returned it to the dealer because the transmission fell out 150 miles after he purchased it. The dealer refused to accept the return because the vehicle was sold "as is". This is an example of a limited warranty

False