Chapter 6
Moral Awareness
occurs when an authority recognizes that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance.
Whistle blowing
occurs when employees expose illegal actions by their employer. 76 percent of employees have observed illegal or unethical conduct on the job within the past 12 months.
whistle blowing
occurs when employees expose illegal actions by their employer. 76 percent of employees have observed illegal or unethical conduct on the job within the past 12 months.
truthfulness rule
requires that those communications be honest and candid.
Ability
the skills, abilities, and areas of expertise that enable an authority to be successful in some specific area. Doctor, lawyer
Integrity
the perception that the authority adheres to a set of values and principles that the trustor finds acceptable. "Walk the talk"
trust propensity
a general expectation that the words, promises, and statements of individuals and groups can be relied upon.
Theory of cognitive moral development
argues that as people age and mature, they move through several stages of moral development—each more mature and sophisticated than the prior one
moral intensity
captures the degree to which the issue has ethical urgency.
Voice
concerns giving employees a chance to express their opinions and views during the course of decision making. Improves employees reactions to decisions
Moral judgement
is when the authority accurately identifies the morally "right" course of action.
Trust
is defined as the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions.
justification rule
mandates that authorities explain decision-making procedures and outcomes in a comprehensive and reasonable manner
Affect based theory
means that it depends on feelings toward the authority that go beyond any rational assessment.
Cognition based theory
means that trust is rooted in a rational assessment of the authority's trustworthiness.
Disposition based theory
means that your personality traits include a general propensity to trust others.
respect rule
pertains to whether authorities treat employees in a dignified and sincere manner.
correctability
provides employees with a chance to request an appeal when a procedure seems to have worked ineffectively.
moral intent
reflects an authority's degree of commitment to the moral course of action. The distinction between awareness, judgment, and intent is important, because many unethical people know and understand that what they do is wrong—they just don't really care.
ethical sensitivity
reflects the ability to recognize that a particular decision has ethical content.
Ethics
reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.
Justice
reflects the perceived fairness of an authority's decision making
Distributive Justice
reflects the perceived fairness of decision-making outcomes. Employees gauge by asking whether decision outcomes, such as pay, rewards, evaluations, promotions, and work assignments, are allocated using proper norms
Procedural Justice
reflects the perceived fairness of decision-making processes. Fostered when authorities adhere to rules of fair process.
informal justice
reflects the perceived fairness of the communications provided to employees from authorities.
interpersonal justice
reflects the perceived fairness of the treatment received by employees from authorities.
propriety rule
reflects whether authorities refrain from making improper or offensive remarks
Benevolence
the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives. Mentor-protégé
Trust Worthiness
the characteristics or attributes of a trustee that inspire trust.
moral identity
the degree to which a person sees him- or herself as a "moral person." Strong moral identity increases ethical behaviors because failing to act morally will trigger a strong sense of guilt or shame.
