chapter 6 W

_____ refers to the ease with which training outcomes can be collected.

practicality

In the context of big data, _____ refers to the huge amount of data that is being generated and the speed with which it must be evaluated, captured, and made useful.

velocity

Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training

_____ demonstrates to key business stakeholders, such as top-level managers, that their expectations about training have been satisfied.

Return on expectations (ROE)

Return on investment (ROI) analysis is best suited for training programs that are _____.

significant financial investments

A firm that aims at improving readily observable outcomes such as productivity by collecting related data at periodic intervals before and after training is typically applying the _____ evaluation design.

time series

Appropriate training outcomes need to discriminate. This means that _____.

trainees' performance on the outcome should actually reflect true differences in performance

_____ refers to the process of collecting the outcomes needed to determine whether training is effective

training evaluation

In the context of big data, _____ refers to the large number of sources and types of data.

variety

Which of the following is an affective learning outcome?

greater appreciation of diversity

If a firm measures its sales volume before and after a training program, which training outcome is it focused on?

results

Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?

reactions

_____ is a time period in which participants no longer receive training intervention.

reversal

Which of the following statements is most true of comparison groups?

It assigns employees to a training program without considering their individual differences.

Which of the following statements is true of Solomon four-group evaluation design?

It combines both pre-test/post-test comparison group and post-test-only control group design.

Evaluation designs without pre-test or comparison groups are most appropriate when _____.

a company is only interested in whether trainees have achieved a certain proficiency level

_____ relate to trainees' attitudes toward training content and motivation to transfer.

affective outcomes

_____ relate to whether trainees are using training content back on the job

behavior & skill-based outcomes

Front-line supervisors are likely most concerned with which training outcomes?

behavior and skill based outcomes

The evaluation process ideally begins with _____

conducting a needs analysis

If trainers are interested in the generalizability of a study's results to other groups of employees, then they are said to be interested in the _____ of the study.

external validity

Behavior and skill-based outcomes are best measured by _____

observations

Typically, _____ are used to assess cognitive outcomes

pencil and paper tests

____ refers to concrete examples of the impact of training that show how learning has led to results that a company finds worthwhile and credible.

success cases

Formative evaluation involves collecting data about a training program from trainees mainly through

their feelings and opinions about the program