chapter 7

Match the organizational value in the left column with the correct definition from the right.

Restorative Justice- Resolve conflict by giving all parties a chance to express their thoughts and feelings, producing solutions that focus on the greater good Compassion- Help others by showing sympathy, kindness, tenderness, and love Temperance-Promotes self-control, humility, and prudence when faced with temptation and provocation

Which of the following statements is true about emotions?

They are short-lived.

True or false: Positive emotions build on themselves within you and spread to others.

True

The concept that positive practices escalate positive outcomes because of their association with positive emotions and social capital is known as the:

amplifying effect

Match the benefits of mindfulness in the left column with an example from the right column.

better retention- Improving working memory can be achieved through meditation. More effective interpersonal effectiveness- Paying attention to others' emotions reduces conflict and lessens negativity when conflict does occur. Less contemplation of current or past challenges- Reducing rumination helps alleviate the undesirable emotional impact it can cause. Increased focus- Improved decision making benefits one's job performance.

Employees' perceptions of formal and informal policies, practices, procedures, and routines at work are called organizational

climate

Global organizational values that are supported, endorsed, and shared by all that are essential for promoting positive organizational behavior include:

-temperance -compassion -restorative justice

According to the definition of positive OB, what is its desired end result?

Better performance

Learning to use mindfulness takes ______, time, and commitment.

practice

Positive relationships fuel the giving and receiving of ______ ______, which is the amount of perceived helpfulness we derive from social relationships.

social support

Both willpower and way power are needed to have

hope

By making your goals SMART and formulating effective action plans, you can build your level of ______, which will boost your goal commitment and success.

hope

Employees' beliefs about what they see going on at work and their beliefs about what is happening to them is:

organizational climate

Exceptionally _____ means above and beyond expectations.

positive

The concept that _____ practices escalate positive outcomes because of their association with positive emotions and social capital is known as the amplifying effect.

positive

Your perspective about how to overcome challenges is broadened by ______ emotions.

positive

In organizations typified by greed, selfishness, and a single-minded focus on winning, what is the ultimate measure of success?

wealth

The upward spiral of positivity means that:

your positive behaviors, attitudes, and feelings continually reinforce your own and those of others

What term is also used to describe engagement?

being in the zone

People who view their successes as due to their personal causes and negative events to temporary, external and situational ones are:

optimists

According to Spreitzer and Cameron from the University of Michigan, notable performance that greatly goes beyond expectations in positive ways is:

positive deviance

Which of the following describes mindfulness?

- Being in the present moment - Paying attention on purpose - Being nonjudgmentally aware of what is happening

Which of the following are part of PERMA?

-meaning -engagement -relationships -positive emotions

We flourish when we pursue _____ for its own sake because it builds self-efficacy and feelings of mastery.

achievement

Which of the following statements are true regarding efficacy?

-It influences how you deal with challenges and opportunities. -It plays an important role in positive psychological capital. -It impacts how you perceive the world.

Which of the following statements are true regarding mindfulness?

-It takes effort to be mindful. -Mental chatter detracts from the inner quiet necessary to remain focused. -Each person has the ability to be mindful.

To have hope you need to have:

-a goal and the determination to achieve it -a path to achieve the goal

The continual, reinforcing process where your positive _____, feelings, and attitudes feed your own and those of others is known as an upward spiral of positivity.

behaviors

Belonging to and serving something that you believe is bigger than the self is:

meaningfulness

The sense of belonging to and serving something that you think is bigger than the self is known as

meaningfulness

The practice of mindfulness, including ______, has gained significant interest in workplaces everywhere.

meditation

The awareness that emerges through purposefully focusing your attention in order to fully experience an interaction is:

mindfulness

Those who are both realistic and flexible are

optimistic

How someone is able to bounce back from adversity and sustain oneself in the face of the demands of positive events is known as

resilience

The ability to bounce back from adversity and sustain yourself in the face of the demands of positive events is:

resiliency

Your confidence in your ability to achieve is represented by which of the following?

self-efficacy

What is another term for positive human traits that influence thoughts, behaviors, and feelings while yielding a sense of fulfillment?

signature strengths

Which of the following determines how likely you are to reap the benefits of positive emotions and positive OB?

the relative frequency of your positive to negative emotions

Restorative justice, compassion, and temperance are global _____ that are essential to promoting positive organizational behaviors.

values

The focus of ______ leadership is to help individuals, groups, and organizations elevate, enrich, and flourish.

virtuous

What organizations and individuals aspire to be when they are at their very best is:

virtuous leadership

Key sets of practices that impact organizational climate are:

-training programs -human resources practices and policies -support programs

Learning how to incorporate mindfulness requires which of the following?

-commitment -time -practice

Positive emotions in a business setting can have a desirable impact on which of the following?

-creativity -performance -decision-making

PsyCap development includes which of the following?

-efficacy -resiliency -hope

Today, mindfulness is used to improve which of the following outcomes?

-cognitive -emotional -physical

Which of the following practices should be implemented by managers?

-identifying and emphasizing existing positive practices -advocating mindfulness training -understanding that being positive rubs off on others

Which of the following positive outcomes can occur with greater efficacy?

-improved confidence -increased effectiveness -enhanced positive outlook

Which of the following describes the components of psychological capital?

-is flexible -can increase job satisfaction -reduces anxiety and stress

Positive organizational behavior involves:

-the study and application of positively oriented human resource strengths -the study and application of positively oriented psychological capacities

Which of the following do positive relationships provide?

-Informational support -Social companionship -Esteem support

Signature strengths are a subset of 24 character strengths, including which of the following?

creativity gratitude honesty

Match the element of psychological capital in the left column with the example of how to develop it from the right column.

Hope Development- Generate a work-related goal, develop multiple plans for achieving it, and ask for feedback from others. Efficacy development- Break larger goals into smaller subgoals, create plans, and seek feedback resilience development- List your skills and talents and how they can be used to achieve your goal. Identify obstacles and how to avoid them. optimism development-Identify negative expectations and possible impediments. Check to see if they're valid and check with others to challenge your assumptions.

Employees have greater commitment, performance, satisfaction, and are retained more often when they:

believe organizational practices support them

Which of the following statements are true about the business of mindfulness?

-The popularity of mindfulness has grown rapidly. -It has become a $1 billion business.

The view of organizations as typified by a single-minded focus on winning share which of the following characteristics?

-burnout -conflict -distrust

How can managers show their support for PERMA?

-by providing social support when possible -by displaying positive emotions in the workplace -by encouraging creative approaches to achieving goals

How can employees contribute to a positive organizational climate?

-by sticking to the values endorsed by their employer -by being more virtuous

Positive emotions in employees support which of the following?

-organizational commitment -lower stress levels

Which of the following are generated in others because of upward spirals of positivity?

-positive attitudes -positive behaviors -positive emotions

Well-being is the combined impact of which of the following elements?

-relationships -achievement -positive emotions

Which of the following describe how the amplifying effect is passed on?

-social capital -emotions that are positive

Enhanced self-esteem, self-efficacy, and mastery are a result of pursuing:

achievement

The extent to which you are physically, cognitively, and emotionally involved with an activity is:

engagement

Drag and drop the explanations against the corresponding elements of positive psychological capital

hope-Persevering toward goals to succeed efficacy-Having confidence to take on challenging tasks resilience-Bouncing back after problems or adversity optimism-Making a positive attribution about success now and in the future